Tourplan Rates Manager (Travel/Tourism)

KEY OUTPUTS:

Management of Tourplan System Content:

• Ensuring Tourplan content is fully up-to-date and accurate at all times:
  • Rates, offers, child rates, group rates, value adds, etc.
  • Trading terms, policies, property includes/excludes, etc.
  • Supplier information, contact details, etc.
• Overseeing the loading and checking of the above into Tourplan within specified deadlines
• Ensuring rate loading policies and procedures are strictly adhered to
• Ensuring the best-practice and procedure documentation is up to date
• Identifying process changes to optimize loading efficiency and accuracy
• Assisting with Tourplan content-related projects

Management of Rate loading team:

• Day-to-day management of rate loading team, their capacity and their outputs
• Management of rate loading logging, delegation, and query resolution
• Reporting on team performance, including:
• Turnaround times
• Rate loading errors
• Number of suppliers loaded
• Team leave approval and appraisals
• Interviewing and hiring new staff
• Training new staff joining the team, and conducting ongoing training to develop team members
• Ensuring that the team has the necessary resources and training/mentoring to perform at their peak

Ownership of integration and alignment:

• Ensuring alignment of content and content-loading process across all Tourplan instances

in Africa, Asia, and South America

• Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team

KNOWLEDGE REQUIRED

• An excellent working knowledge of Tourplan
• Computer literacy
• Good Excel knowledge
• Understanding of product contracting, including commission and mark-up / discounting structures

SKILLS REQUIRED:

• People management skills, and ability to motivate a team to achieve deadlines
• Numbers, numbers and getting it right the first time – detail matters
• High attention to detail
• System savvy
• Ability to solve problems
• Thrive when under pressure while having fun at the same time
• Ability to empower, train and mentor people
• Pro-activeness - initiating and implementing rate loading initiatives
• Service oriented: Working toward and maintaining high service levels to in-house customers i.e.
• reservations and product teams
• Ability to communicate in a clear, concise, consistent and transparent manner

PREVIOUS WORK EXPERIENCE REQUIRED: