Job description:

The IT Manager oversees all aspects of IT Support, amongst others:

• First, second and third line support
• Responsible for day to day operations of small IT team, as part of a larger national team
• Leading the IT support personnel to efficiently and effectively carry out the support of the users (+-90)
• Transfer of knowledge to IT team
• Troubleshooting problems with the user
• Ensure that daily/weekly/monthly checks/tasks are completed by the team
• Monitoring of connected devices and the connectivity between Branches
• Maintaining IT Documentation – Procedures
• Reporting faults to 3rd party suppliers and follow up
• Undertake travel to sites to perform installations and maintenance as required
• Windows Server (all versions) installations and configurations, including DHCP, DNS and Active Directory.
• Hyper-V Host and Guest installation, configuration, maintenance and migrations.
• After-hours monitoring and support of systems

Managerial Outline:

The IT Manager is responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. Under the Guidance / Instruction of the Group IT Manager, The IT Manager will (but not limited to):

• Supervise the implementation and maintenance of our company’s computing needs
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures

Qualifying experience:

• Proven working experience as an IT Manager or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands-on experience with computer networks, network administration and network installation
• Ability to manage personnel (Recruiting, Coaches, counsels, and disciplines)
• Strong critical thinking and decision-making skills
• N+ (Competia) A+ (Competia), MCSE/MCITP and or relevant IT qualification (diploma/degree)
• Microsoft Windows (7.8.10.11) & Office 2010, 2013, 2016, 2019, 2021
• Service Management System e.g. Kaseya, Manage Engine Advanced knowledge related to networking, Switches and Router (Mikrotik) configuration

Qualifying attributes:

• Able to liaise professionally with customers, suppliers and colleagues<...
  
  
  Additional Info:
  5 to 7 years
  
  Salary: RNegotiable
  
  Job Reference #: 4103961954