Back to search (Gauteng > Johannesburg > Jobs > General Worker Jobs> ad 1191955694)

Team Leader - Sales Fulfilment Team

1 Photo(s)

1 year ago1014 views

Report Ad

General Details

Location:

Johannesburg CBD, Johannesburg

Advertised By:Agency

Company Name:CallForce

Job Type:Full-Time

Description

Team Leader - Sales Fulfilment Team

CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.

Job Summary

As the Sales Fulfilment Lead, you are responsible for overseeing the day-to-day Sales fulfilment Operations. This includes managing and scheduling the SFF team in both JHB and KZN to improve the sales to activation ratio. Manage the relationship with the various stakeholders to improve the delivery times & overall activations. Quick thinker who takes a hand-on approach to problem-solving.

Always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.

Key responsibilities

Work directly with the Operations Team to manage the team.
Provide adequate supervision, coaching and training to employees to ensure orders are captured correctly, accurately, and efficiently.
Ensure completion of team schedules and workflow assignments.
Closely manage all the different reasons for sales not activated.
Manage relationships with key stakeholders e.g. warehouse, courier, logistics team, SFF.
Ensure that the team is aligned to increase sales to activation ratio above 80%
Continuous optimization of current processes.
Provide regular feedback to Operations team on the obstacles and issues around rejected sales and help bridge this gap.

Requirements and Qualifications

Grade 12 / Matric
2+ years or experience in a customer service role
1 – 3 years previous sales experience / relevant experience in this specific role.
Excellent excel skills

Salary: R12 000 – R15 000

Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.

https://www.ditto.jobs/job/gumtree/1909791339?source=gumtree

Id Subtitle 1191955694

CallForce

Selling for 2+ years

Total Ads165

Active Ads165

Professional Seller

Seller stats

165Total Ads

329.08KTotal Views

View seller profile

Contact CallForce

Message

(4011)

Name

(Optional)

Email Address

(Optional)

Phone

(Required)

Upload CV(Optional)

Choose file

DOC or PDF only max 2 MB file size

Send Message

By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.

Save

To make sure every installation is delivered with success and efficiencyTo lead project managers and installations teamsResponsible for the development of their teamsManage and drive customer engagement and successDeliver and manage Gauteng installations schedule and ensure efficiencyDrive and manage performance managementManage staff employee relations and disciplinary processesDesign and drive employee engagement initiativesDrive high performance through effective leadership Primary Responsibilities for the Role People Management Resource planning and allocation for various projects with the projects departmentProvide coaching to installers where technical and operational gaps are identified.Monitor and manage the installer assigned to a project.Evaluate performance of team on every projectMake sure the disciplinary code is followed and employees are managed correctly and fairlyMake sure the team is efficient in all implementations – using the correct number of days per scheduled project and highlighting installs that have not been efficientManaging training and budgeting within their teamsDevelop all employees in all aspects of their careersResponsible for growth of their team members Business management and driving efficiencies Ensure that MICROS standards and documentation are adhered toTo ensure the operational objectives and efficiencies of the company are met by working with the Micros Operations Manager and other necessary stakeholdersImplement adequate controls, approved by Senior Management, within the framework and requirements of our policies and procedure and ensure adherence to these policies and procedures.Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to the hospitality industryActively contribute to the growth and advance of the company by investigating and recommending alternative business models, systems, and products, which could potentially contribute to growth or reduce expenditure Project management Ensure that the projects are executed timeously without delays.Provide technical support on escalated issues by escalating to the relevant technical departments and highlighting these issues to managementEnsure projects are delivered within budget.Complete any additional projects which may be assigned from time to time. Such projects may well be outside the scope of the day-to-day responsibilities incorporated in this job descriptionManage the project management team Reporting Do monthly reporting on the installations teams on p... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDEwMzIxNTIzP3NvdXJjZT1ndW10cmVl&jid=1217051&xid=2010321523

Invalid date

Delivery Manager, Bespoke Software Solutions

Save

Our multinational Software and Services Client is seeking a Senior Delivery Manager to drive delivery on bespoke and OOP and Cloud solutions across South Africa, Europe and Southeast Asia. Key Responsibilities: Supporting and contributing to the management of projects, timelines, budgets and operational tasks of our software productsManaging projects, task deliveries, resource planning and prioritising accordingly with the team membersCoordinate internal resources and third parties/vendorsEnsure that all projects are delivered on-time, within scope and within budgetDeveloping project scopes and objectives, involving all relevant stakeholdersEnsure resource availability and allocationDevelop and maintain detailed plan to track progressProvide timeline and budget reports to ClientsManage key deliverables/tasks with internal teamMeasure project performance using appropriate systems, tools and techniquesReport and escalate to management as neededManage the relationship with the client and all stakeholdersPerform risk management to minimize project risksEstablish and maintain relationships with third parties/vendorsManage operational activities, including user requests and system improvementsManage several projects concurrently (multi-tasking)Provide day-to-day customer liaison and be responsible for relationship management, project management and deliveryManage pipeline of multiple complex projects and work streams, ensuring teams are working to fully agreed resource allocation levelsIn conjunction with the associated senior staff, cross functional management of a teams of developers, testers, and business analysts involved in developing and maintaining processes for efficient delivery of software to customersManage delivery of change through the Agile scrum processesPrepare internal and customer reportsIdentify and manage risksCollaborate with other Project Managers, exchanging ideas, working on improvements of process both within the immediate team and across the company Qualifications and Experience: Formal Tertiary QualificationCertified Scrum MasterSAFe experience/certification is a plusExperienced using TrelloAt least 4 years work experience in a Software Project Manager roleProven experience in project/task managementStrong written and verbal communication skillsBe well organized and understand the product development process Skills and Attributes: The natural tendency to take ownership and responsibility (Owner-Manager Culture)The ability to make quick, sound decisionsThe ability to... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MDcyOTQ2NTk/c291cmNlPWd1bXRyZWU=&jid=1406418&xid=507294659

Invalid date

Save

Our Client in the Information Service Industry is searching for someone to join their team in Sandton. Responsibilities: Responsible for the online Casino product, its customers and overall ROI.Own the monthly and quarterly Casino communication plan and ensure impeccable planning and end-to-end execution of campaigns (this includes campaign briefing, defining customer segments, brainstorming with copywriters and designers, signing off assets and marketing materials and reporting on and evaluating results)Manage marketing concepts and campaigns to enhance the customer experience, maximize activity to generate return on investment and increase customer lifetime value.Working with teams to deliver monthly promotional/CRM calendar and any ad hoc promotions.Ensuring a seamless experience for the customer from comms through to the online site, ensuring the development and continuous optimization of lifecycles.Liaising with BI and business development to ensure promotions and bonuses are refined to be both effective and cost-efficient. Raising any ad hoc requests to gain insight into player behaviour and activity.Work closely with the internal and external stakeholders to ensure execution and quality across the board in terms of site experience and customer journeys are effective and constantly improved upon on all devices.Manage success of player communications and optimisation, including SMS, Push notifications, casino messaging, email and direct mail.Product development; features scheduling, coordinating the launch of new features, feeding into creating new features, games release schedules, coordinating plans.Build close relationships with business functions including but not limited to Call Centre, Marketing, BI, Business Development, Operations and Product teams.Responsible for maintaining KPIs, including but not limited to player numbers, deposits, withdrawal ratios and frequency of visits to the sites across all player groups.Strong knowledge of casino play and risk management and ability to profile players effectively.Detailed competitor analyses with planned solutions on casino shortfalls. Requirements: At least 3 years of Online Gaming experience in a Marketing or CRM role.Strong knowledge of Online Gaming Products (slot games, live dealer, table games etc)Strong online/digital marketing experience and knowledge base.Excellent CRM experience (comms optimisation / Segmentation and Offer Strategies)Project Management.Player UX and UI optimization.Proficient in Excel, and reporting software with the ability to analyse, report and present results and findings to different stakeholders.Problem-solving, influencing and strategy development skills.Passionate, self-mot... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQ3ODc2MDg0P3NvdXJjZT1ndW10cmVl&jid=1619496&xid=4147876084

Invalid date

Save

The incumbent will provide direction and input re. the administration of SEB in line with client needs and working closely with the Executives to implement and drive strategic changes. Manage a large team of key account managers for a portfolio of funds. Lead the team and manage workflow. This role is focused on the achievement of the SEB Company Strategy through the provision of: Facilitation services for the planning, implementation and monitoring of customer engagement, benefit counselling, brand awareness, client take on and member education .Project management services to execute and manage key organization-wide strategic and operational projects. BUSINESS IMPROVEMENT : Analyze and identify opportunities for business process improvements wrt. Customer engagement, brand awareness, client take on , and education of members.Study, assess, and analyze the current working environment to enhance processes to improve on and enhance the relationship with clients. POLICIES, PROCEDURES AND PROCESSES: Manage and ensure accessibility and effective implementation of policies, procedures and controls covering all areas of assigned departmental activity so that all relevant procedural / legislative requirements are fulfilled to ensure that the SLA for all clients are upheld OPERATIONS MANAGEMENT: Assist in the administration and monitoring of the day-to-day operations of the Admin teams / key account managers or key stakeholders externally within required performance parameters;Provide administrative support to the COO and It to enhance the execution of her responsibilities;Assist in the administration and all associated document management, governance and record keeping in line with SEB policies and procedures to maintain compliance and manage associated risks. PROJECT MANAGEMENT: Coordinate and support selected SEB strategic projects / initiatives from inception through planning, implementation, monitoring, evaluation and conclusion to ensure delivery of strategic objectives, on time and within budget and other constraints.May be required to assist in data governance, research, analytics and reporting. SECRETARIAL SERVICES: Provide secretarial services on selected governance structures and decision-making committees on which the COO ;This includes logistics coordination, agenda planning, working with presenters to prepare prior to submission / presentation, material collection and distribution, attendee tracking and posting of minutes.Contribute towards the negotiation of internal service level agreements where necessary.Continuous improvement/ Innovation.Contribute towards the identification of opportunities for continuous improvement of the SEB operational processes, p... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTY4NzEyMDkxP3NvdXJjZT1ndW10cmVl&jid=1480300&xid=3968712091

Invalid date

Save

JOB PURPOSE Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite. The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement. ACCOUNTABILTIES & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives PERSON SPECIFICIATION Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503

Invalid date

Gumtree Safety Tips

1.Meet in a public space to see the item and exchange money.

2.Never send your item before receiving the money.

3.Never send or wire money to sellers or buyers.

Looking to Sell?

Whether you are selling your car, old cell phone or laptop, learn how much your item could be worth with our Gumtree Pricing Guide.