Key Accounts Executive

• Plan and carry out research activity in designated industries and sectors. To ensure that an in-depth, ‘expert-like’ knowledge of target industries are maintained in terms of facilities services requirements, key contacts, current competitor activities, and industry related legislation / regulation and specialist needs in terms of the services offered by the company.
• To build and maintain a database of target clients in each sector, including a full profile of each client and to plan all selling and marketing activities to agreed budgets, sales volumes, values, and timescales as determined by management
• Respond to and follow up sales enquiries by post, telephone, and personal visits
• Maintain and develop existing and new customer base and revenue streams through on-going communication, liaison and ethical selling methods
• Be able to monitor and report on their sales activities and performance and be able to provide relevant management reports as required
• Carry out other market research, competitor and customer surveys as directed by management
• Plan and manage allocated business areas according to agreed sales & market development strategies
• Build long term, professional relationships with other company divisions and departments as necessary to perform duties, deliver optimal customer service and aid business and organisational development
• Ensure highest possible customer service standards are maintained at all times
• Attend training as required and to recognise and develop relevant knowledge and skills as a result of critical self-analysis of development needs; Comply with company policies and procedures; Identify opportunities for group sales

Key Performance Indicators / Critical Success Factors

• Increase in new business sales volumes; Consistent achievement of monthly and quarterly new business sales targets
• Ensuring profit levels (GP%) are in line with required standards; Maximisation of group cross-selling potential

• Minimum of 5 years’ experience in a sales environment, preferably cleaning