Technical Support- (Aarden Solar)

Manages pick ticket orders from warehouse staff and management and physically pulls inventory from the shelves to ensure accurate delivery of warehouse products. Also packs orders, including shrink wrapping contents onto pallets, and loads them on trucks for delivery while ensuring orders are accurate and records of inventory are kept up to date for a smooth flow in warehouse operations. *key performance indicators:** * * Maintains a high level of health and safety standards. * Offer effective and quick technical support and repairs services. * Maintain clients through resolving technical issues * Offer field support * Functional reporting. * Policies, procedures and standards compliance. * Keen Attention to Detail; * Positive Attitude; * Self-Motivated; * Safety Conscious; * Ability to Work in a Fast Paced, Busy Environment; * Good Communication Skills; * Ability to Work Well on a Team but Be Self-Motivated and Independent at Times * **key responsibilities:* * Conduct telephone support to customers by assessing hardware, software, and network related issues on solar systems. * Provide solutions for repairs by performing remote troubleshooting and diagnostic evaluation. * Determine the validity of product replacement requests and minimize replacements RMA. * Effectively document problems and solutions into a ticketing software. * Occasionally participates in customer site visits, as necessary. * Continually learn and train on product lines. * Use basic tools and instruments to assemble, adjusts, calibrate, repair or test various products. * Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions. * Pack products and prepare shipping documents such as export papers. • Monitor dedicated plants on a daily basis forward alerts. * Provided support to the Development, Sales and Operations Teams.  *Attributes:* * Good communication skills * Courteous * Good time management * Output driven * People orientated * Quality conscious. * Service driven * Attentive to detail  *Experince:* * Requires knowledge and skills normally acquired through the completion of a bachelor’s degree or equivalent work experience. * Requires at least 2 years of experience in a support, service, or an analytical laboratory environment performing duties similar to product end users. * **Qualification:* * Qualified Electrician * Matric * Driver license * SAPVIA Greencard * Preferred to some sort of solar manufacturer certification : * Victron / Fronius or SMA level 1 2 training  *Experince:* * Requires knowledge and skills normally acquired through the completion of a bachelor’s degree or equivalent work experience. * Requires at least 2 years of experience in a support, service, or an analytical laboratory environment performing duties similar to product end users. * **Qualification:* * Qualified Electrician * Matric * Driver license * SAPVIA Greencard * Preferred to some sort of