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At TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. Youll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.
• Develop and implement plans to successfully deliver exceptional results on campaigns• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase sales, service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solu...
https://www.ditto.jobs/job/gumtree/2598930931?source=gumtree
2y
1
Our client in the manufacturing industry in Wellington, has a permanent role available for an ENGINEERING MANAGER (GMR 2.1) within their Manufacturing division. This role reports into the General Manager Operations.
PURPOSE of this role: To provide an all-inclusive asset management for the safe and efficient operations of plant and equipment. Ensure all asset management functions are planned, competent and adequate resources are allocated, competencies are acquired and developed, and a culture of prevention and continual improvement is introduced.
IMPORTANT: Minimum BEng/BSc or BTech in Mechanical/Electrical Engineering
KEY RESPONSIBILITIES
Maintenance Systems
Ensure plant and equipment availability to meet production schedules and delivery datesProvide advanced technical guidance and advisory service to own staff and all other departmentsImplement reporting and control measures for improvement of maintenance efficiencies (cost, quality, equipment availability)
Planning
Initiate continuous improvement programmes to ensure optimal maintenance capabilityDevelop and implement a strategic plan (1-3 years) to address upgrading of plants and replacement of obsolete equipmentMaintain the ERP plant equipment dataDraw-up, approve and schedule maintenance task for preventative maintenance according to production schedules
Leadership and management
Ensuring compliance to all statutory requirements with regards to plant and equipmentEstablish training requirements for all maintenance disciplinesDevelop succession plans for all maintenance disciplinesDevelop internal maintenance policies in line with broader company policiesContract and assess subordinates through proper goal alignment & calibrate results of assessments across departmentsEffectively communicate and build relationships with peers, subordinates, senior management, and customersDepartment administration
Management of Steam Generation Facility
Schedule and generation of steam to all production facilities according to their production schedules.Monitor efficiency of boilers and planning of coal deliveries.Ensure 3 yearly statutory inspections, repairs and any other required maintenance requirements are completedMonitor and ensure boiler emissions are with limits as per the relevant Atmospheric Emissions License
Site Services
Maintenance of the site’s terrain and piping infrastructureCompressed air supply to all facilitiesElectricity supply to all facilities, monitoring and measuring per facilityWater supply to all facilities, monitoring and measuring per facilityMaintenance of the roads in the site, gravel, and ta...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI2NTQ0NjEzP3NvdXJjZT1ndW10cmVl&jid=1325137&xid=2126544613
3d
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Permanent position for a Lead Data Engineer based in the Northern Suburbs, Cape Town.
Requirements:
Degree in information technology/mathematics/engineering / actuarial science or related discipline.8+ Years in a technical data role, preferably in a formal data, data warehouse, or business intelligence environment.Previous management experienceSouth African Citizen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTM4NTIyMzk/c291cmNlPWd1bXRyZWU=&jid=782414&xid=753852239
3d
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Permanent position to start as soon as possible for a Consultant.
Please take note of the requirements. Only shortlisted candidates will be contacted.
Qualifications:
Senior CertificateRelevant payroll/HR qualifications advantageous
Experience:
A minimum of 3 years payroll experience with SAGE People Experience in working on excel spreadsheets.Bargaining council (BIBC) experiences advantageousExperience in and knowledge of time & attendance software (ERS)Basic HR knowledgeKnowledge of provisions of Basic Conditions of Employment ActStatutory and legislative requirements in respect of PAYE, UIF, Workman’s compensationMust be able to write policies and implement themReport WritingMust be system driven
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDY1MDA3MDY1P3NvdXJjZT1ndW10cmVl&jid=373593&xid=2065007065
3d
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Permanent position available in Paarden Eiland, Cape Town for a New Business Development and Account Manager.
Minimum Requirements:
South African CitizenMatricDegree in Sales and/or Marketing will be advantageous.SAP will be advantageous.
Experience needed:
At least 3 - 7 years FMCG experienceAt least 2 years’ experience in a management role / leading team.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTIxNDYyODg5P3NvdXJjZT1ndW10cmVl&jid=377746&xid=3921462889
3d
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Permanent position for a Business Analyst based in the Northern Suburbs, Cape Town.
Requirements:
3-year tertiary qualification in relevant technical/analytical related field of studyDiploma in Business Analysis from FTI or equivalent3 Years + experience in an intermediate role within a formal business analysis environmentExperience within the Financial Services industry would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzYzNjQ4NTE5P3NvdXJjZT1ndW10cmVl&jid=782413&xid=1363648519
3d
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Do you have the following qualifications and/or skills?
5+ years of software developmentMicrosoft Full StackC#SQLWCF
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDU3OTk3OTE2P3NvdXJjZT1ndW10cmVl&jid=345314&xid=4057997916
3d
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Permanent position based in Goodwood, Cape Town for a Billing Administrator.
Requirements:
South African CitizenProperty industry experienceMDA System ExperienceVLookupAdvanced Excel knowledge3 - 5 years experience in a similar role (2 years supervisory experience)Accounting Diploma or equivalent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82NjQ4Mjk0Mjg/c291cmNlPWd1bXRyZWU=&jid=948063&xid=664829428
3d
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A permanent position is available in Paarl, Cape Town for a Payroll Analyst to start as soon as possible.
Minimum requirements:
Bilingual in English and Afrikaans3 - 5 years Payroll Processing and Payroll Tax experienceDiploma in Payroll
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTQ2Nzg3MjE/c291cmNlPWd1bXRyZWU=&jid=345275&xid=294678721
3d
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Permanent position based in Paarden Eiland for a Sales Representative.
Requirements:
MatricTertiary Education will be advantageousFluent in English and AfrikaansMust have experience in frozen foods industrySouth African CitizenDrivers License
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjkwMDE4MzU/c291cmNlPWd1bXRyZWU=&jid=908461&xid=369001835
3d
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Full time position based in Durbanville for a Junior/Intermediate .NET Developer.
KEY REQUIREMENTS
• Microsoft .Net C#• Microsoft SQL Server• HTML5 / CSS3 / Javascript• Microsoft TFS / Azure DevOps
ADDITIONAL
• Must be a South African Citizen• Must have a valid Driver’s License• Dont have a Criminal record• Dont have a Fraud record• Dont have a Bad Debt record
BENEFICIAL COMPETENCIES
• Agile development• Scrum and Kanban methodologies• Understanding Design Principles, patterns and structures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTc1MTY5MjM4P3NvdXJjZT1ndW10cmVl&jid=294864&xid=1175169238
3d
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Permanent position based in Stellenbosch for an Account Manager / Billing Officer.
Billing detail analysis & reviews which include:Confirming that all recoveries are recordedEnsuring the accuracy of invoicesResolving discrepancies and complex billing queriesMonitoring billing progress
Minium Requirements:
4 years plus relevant experienceBcom (Advantageous)Knowledge of Accounting software programs (MDA, Pastel, Xero)ExcelSouth African Citizen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE0Njc0ODcyP3NvdXJjZT1ndW10cmVl&jid=345241&xid=3514674872
3d
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Permanent position based in Stellenbosch for a Tax Manager.
Requirements:
Bcom (advantageous)
Articles or experience at small audit/accounting practice beneficial or similar work experience
Registered Tax Practitioner (advantageous)Experience on SARS EfilingGreatsoft Tax experience advantageousMS Office - Excel knowledge
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MzA5OTk5NTE/c291cmNlPWd1bXRyZWU=&jid=948478&xid=830999951
3d
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Permanent position available for an IT Quality Test Analyst based in the Northern Suburbs, Cape Town.
Requirements:
3-year tertiary qualificationISTQB Foundation Certification in Software Testing3 years experience in the Software Testing disciplineExposure to automation testing and agile development methodologiesSouth African Citizen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTExMTI2MjE2P3NvdXJjZT1ndW10cmVl&jid=782416&xid=4111126216
3d
1
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Key Responsibility Areas
Monitor Information Security industry trends and advise the team of critical information updates.Initiates cyber security investigations providing summaries and recommendations to resolve the matter. Works closely with IT and project teams to ensure that new projects meet or exceed information security requirements.Knowledge and experience in at least five of the following: access control systems and methodology; business continuity and disaster recovery planning; risk, response, and recovery; network security architecture; security management practices; audit and monitoring; enterprise and IT risk assessments; incident response management.Knowledge of ISP’s and related operations and procedures
The successful candidate must have the following experience/skills: -
Information security experience.Server administration and networking experience.Experience working with cloud infrastructure, i.e. Azure and AWS.Experience supporting SIEM technologies
Qualifications
A degree in Computer Science, Information Technology or related field is preferred.Certification in Information Security is required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDc5MzI0Njg4P3NvdXJjZT1ndW10cmVl&jid=1057581&xid=1079324688
3d
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Contract position for a Lease Auditor based in the Northern Suburbs, Cape Town to start as soon as possible.
Requirements:
Bachelors Degree in Auditing, Property Studies, Real Estate, Accounting or equivalent3 years experience with commercial lease auditingWorking knowledge of commercial lease documentsWorking knowledge of commercial real estateMDA experience will be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzM3NDMxMjY1P3NvdXJjZT1ndW10cmVl&jid=376289&xid=1737431265
3d
1
Permanent position available in Claremont for a Customer Relationship Consultant - Account Manager. The purpose of your role will be to enhance, extend and retain the business through representing the company to existing clients and to achieve targets.
Minimum Requirements:
South African CitizenMatricTertiary Qualification an advantageMinimum 5 years in field selling experienceMinimum 1 year of proven experience in a similar roleComputer literacy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQzMDg2MDU0P3NvdXJjZT1ndW10cmVl&jid=345303&xid=1843086054
3d
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Matric/ Grade 12VIP Payroll system experience Essential (Sage 300)Computer Skills: MS Office, MS Excel High level of confidentialityAble to work under pressure and meet deadlinesCan communicate in English & Afrikaans Candidate Requirements Required SkillsSouth African Citizen
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM2OTEyODM4P3NvdXJjZT1ndW10cmVl&jid=176695&xid=1136912838
3d
1
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Do you have the following qualifications and/or skills?
3+ years of software developmentMicrosoft Full StackC#SQLWCF
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDEzMzc4NzA0P3NvdXJjZT1ndW10cmVl&jid=294571&xid=1013378704
3d
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Key Performance Areas include:
Sales Planning, Execution, and AnalysisDeveloping and updating an annual business plan and budget (as it relates to customer growth andretention).Identify appropriate market segments and channel strategies.Ensure complete functional alignment with the Growth and Network functions
The successful candidate must have the following experience and skills:
Candidates must have relevant experience in the telecommunications industry.A sales track record in residential / consumer internet products and services is essential.A sales track record in business internet products and services is preferable.Excellent project management skills.
Qualifications
MatricBachelor’s Degree (relating to the field) would be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTExMDk2NzM3P3NvdXJjZT1ndW10cmVl&jid=1057580&xid=1911096737
3d
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