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Business Analyst

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2 years ago2487 views

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General Details

Location:

Bo-Kaap, Cape Town

Advertised By:Agency

Company Name:Red Ember Recruitment

Job Type:Full-Time

Description

Permanent position for a Business Analyst based in the Northern Suburbs, Cape Town.

Requirements:

3-year tertiary qualification in relevant technical/analytical related field of study
Diploma in Business Analysis from FTI or equivalent
3 Years + experience in an intermediate role within a formal business analysis environment
Experience within the Financial Services industry would be advantageous

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Id Subtitle 1035588340

Red Ember Recruitment

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At TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. Youll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC. • Develop and implement plans to successfully deliver exceptional results on campaigns• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including: o Customer Satisfaction Scoreo Service Level Goalso Quality Goals • Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase sales, service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solu... https://www.ditto.jobs/job/gumtree/2598930931?source=gumtree

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We are in search of a Business Development Manager to join the clients mission of becoming a leading digital innovation partner in Africa. The ideal candidate will know the digital innovation agency business and articulate the value of digital transformation and innovation to a B2B or B2C target audience of CSuites and key decision makers in both Blue Chip Clients and Funded Start-Ups across a variety of industries. You will be conversant in and exhibit superior digital acumen with a proven track record in selling experience design led solutions underpinned by bespoke technology solutions built with modern tech stacks. Being a digital/tech native you can translate the trends and lingo of the digital world into business value at all management levels. Your job is to be a hunter and know the market, hunt the business challenges that can be solved digitally, creating and pursuing opportunities with new client prospects through you well established network.Being a trusted digital consulting partner you’re comfortable with positioning a full-stack offering that spans ideation and strategy, design services and technology delivery. You will lead new business initiatives, in collaboration with the leadership team, and Marketing, to craft winning proposals whilst driving an effective end-to-end new business and account management funnel.As a hunter and deal-closer you will understand the fine art of balancing commercial opportunity with business competencies, risks and delivery related challenges when bidding for new business. Responsibilities• Grow our new business and extract value from both our existing network and client base and cultivating your own pipeline• Drive the new business pipeline development within the local market and sub-Saharan Africa region• Lead end-to-end pre-sales/new business acquisition and closing including quote and proposal development along with RFX submissions where required• Participate in relevant marketing and industry events.• Accurate weekly, monthly, and quarterly forecasting and revenue delivery.• Keep up with the trends in professional digital agency services industry verticals.• Keep up with client success case studies RequirementsYour skill set and experience should look something like this:• Bachelor’s degree in Commerce, Marketing or Business Management• 10+ years’ experience in business development/sales roles within the digital agency/tech professional services industry.• 3 - 5+ years’ experience with selling digital innovation services.• Existing network of potential clients in your region• Demonstrable track record of proven business acquisition and consistently achieving performance targets (monthly / quarterly) for a reputable organisation• Personal drive to “Getting it done and right” and strong business acumen• Flexibility and... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDQ1MjQxMjYyP3NvdXJjZT1ndW10cmVl&jid=1266549&xid=3045241262

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Engineering Manager - Wellington, Cape Town

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Our client in the manufacturing industry in Wellington, has a permanent role available for an ENGINEERING MANAGER (GMR 2.1) within their Manufacturing division. This role reports into the General Manager Operations. PURPOSE of this role: To provide an all-inclusive asset management for the safe and efficient operations of plant and equipment. Ensure all asset management functions are planned, competent and adequate resources are allocated, competencies are acquired and developed, and a culture of prevention and continual improvement is introduced. IMPORTANT: Minimum BEng/BSc or BTech in Mechanical/Electrical Engineering KEY RESPONSIBILITIES Maintenance Systems Ensure plant and equipment availability to meet production schedules and delivery datesProvide advanced technical guidance and advisory service to own staff and all other departmentsImplement reporting and control measures for improvement of maintenance efficiencies (cost, quality, equipment availability) Planning Initiate continuous improvement programmes to ensure optimal maintenance capabilityDevelop and implement a strategic plan (1-3 years) to address upgrading of plants and replacement of obsolete equipmentMaintain the ERP plant equipment dataDraw-up, approve and schedule maintenance task for preventative maintenance according to production schedules Leadership and management Ensuring compliance to all statutory requirements with regards to plant and equipmentEstablish training requirements for all maintenance disciplinesDevelop succession plans for all maintenance disciplinesDevelop internal maintenance policies in line with broader company policiesContract and assess subordinates through proper goal alignment & calibrate results of assessments across departmentsEffectively communicate and build relationships with peers, subordinates, senior management, and customersDepartment administration Management of Steam Generation Facility Schedule and generation of steam to all production facilities according to their production schedules.Monitor efficiency of boilers and planning of coal deliveries.Ensure 3 yearly statutory inspections, repairs and any other required maintenance requirements are completedMonitor and ensure boiler emissions are with limits as per the relevant Atmospheric Emissions License Site Services Maintenance of the site’s terrain and piping infrastructureCompressed air supply to all facilitiesElectricity supply to all facilities, monitoring and measuring per facilityWater supply to all facilities, monitoring and measuring per facilityMaintenance of the roads in the site, gravel, and ta... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI2NTQ0NjEzP3NvdXJjZT1ndW10cmVl&jid=1325137&xid=2126544613

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