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Customer Relationship Consultant (Account Manager)

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2 years ago2635 views

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General Details

Location:

Bo-Kaap, Cape Town

Advertised By:Agency

Company Name:Red Ember Recruitment

Job Type:Full-Time

Description

Permanent position available in Claremont for a Customer Relationship Consultant - Account Manager. The purpose of your role will be to enhance, extend and retain the business through representing the company to existing clients and to achieve targets.

Minimum Requirements:

South African Citizen
Matric
Tertiary Qualification an advantage
Minimum 5 years in field selling experience
Minimum 1 year of proven experience in a similar role
Computer literacy

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODQzMDg2MDU0P3NvdXJjZT1ndW10cmVl&jid=345303&xid=1843086054

Id Subtitle 1013749660

Red Ember Recruitment

Selling for 2+ years

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At TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. Youll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC. • Develop and implement plans to successfully deliver exceptional results on campaigns• Handle client interface, deliver on SLA requirements• Focus on providing differentiation in a highly competitive industry by exceeding client expectations• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Ensure that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Achieve financial and non-financial targets.• Improve the key success metrics associated with goals including: o Customer Satisfaction Scoreo Service Level Goalso Quality Goals • Lead, develop, motivate, operational teams• Manage the Contact Centre workforce. motivate and manage supervisory team• Ensure optimal service delivery through scheduling and continuous process improvement.• Coordinate training on new or revised information relating to services, products or processes of projects• Ensure all customer questions and complaints are resolved in a timely manner• Brainstorm with the team around issues or challenges that may hinder optimum performance and give recommendations to improve performance• Handle employee related issues. Monitoring attendance, punctuality and leave • Analyze data to determine operational trends and provide solutions to increase sales, service and quality levels in order to achieve and exceed targets and KPAs• Set up and manage performance measures.• Deliver daily, weekly and monthly reports.• Manage operating budgets. • Develop rewards and recognition incentives/programs.• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and Infrastructure to ensure optimal operational efficiencies• Understand customers’ needs and identify solu... https://www.ditto.jobs/job/gumtree/2598930931?source=gumtree

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Engineering Manager - Wellington, Cape Town

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Our client in the manufacturing industry in Wellington, has a permanent role available for an ENGINEERING MANAGER (GMR 2.1) within their Manufacturing division. This role reports into the General Manager Operations. PURPOSE of this role: To provide an all-inclusive asset management for the safe and efficient operations of plant and equipment. Ensure all asset management functions are planned, competent and adequate resources are allocated, competencies are acquired and developed, and a culture of prevention and continual improvement is introduced. IMPORTANT: Minimum BEng/BSc or BTech in Mechanical/Electrical Engineering KEY RESPONSIBILITIES Maintenance Systems Ensure plant and equipment availability to meet production schedules and delivery datesProvide advanced technical guidance and advisory service to own staff and all other departmentsImplement reporting and control measures for improvement of maintenance efficiencies (cost, quality, equipment availability) Planning Initiate continuous improvement programmes to ensure optimal maintenance capabilityDevelop and implement a strategic plan (1-3 years) to address upgrading of plants and replacement of obsolete equipmentMaintain the ERP plant equipment dataDraw-up, approve and schedule maintenance task for preventative maintenance according to production schedules Leadership and management Ensuring compliance to all statutory requirements with regards to plant and equipmentEstablish training requirements for all maintenance disciplinesDevelop succession plans for all maintenance disciplinesDevelop internal maintenance policies in line with broader company policiesContract and assess subordinates through proper goal alignment & calibrate results of assessments across departmentsEffectively communicate and build relationships with peers, subordinates, senior management, and customersDepartment administration Management of Steam Generation Facility Schedule and generation of steam to all production facilities according to their production schedules.Monitor efficiency of boilers and planning of coal deliveries.Ensure 3 yearly statutory inspections, repairs and any other required maintenance requirements are completedMonitor and ensure boiler emissions are with limits as per the relevant Atmospheric Emissions License Site Services Maintenance of the site’s terrain and piping infrastructureCompressed air supply to all facilitiesElectricity supply to all facilities, monitoring and measuring per facilityWater supply to all facilities, monitoring and measuring per facilityMaintenance of the roads in the site, gravel, and ta... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI2NTQ0NjEzP3NvdXJjZT1ndW10cmVl&jid=1325137&xid=2126544613

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