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Engineer - Level 1 FTTH Support
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1 day ago529 views
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General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Job Objectives
- To adhere to all Vox policys, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
- To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems.
- To monitor, track and coordinate all Voice Support functions including tickets, calls, complaints and mail queries from customers and or other staff.
- To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers.
- To support the other team engineers of the Voice Support Desk in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
- To ensure incidents and service requests are managed effectively to the companys policies and procedures to agree upon Technical standard, timeline and first call resolution
- To ensure consistent performance to internal KPIs targets of 80% or to exceed performance.
- To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.
- Written and Verbal Communication Skills
- Problem Solving Skills
- Alcatel
- Farsouth
- A+
- N+
- MTCNA
- Porta
- Grade 12
- Voice support experience essential.
- Knowledge of VoIP Systems
https://www.executiveplacements.com/Jobs/E/Engineer-Level-1-FTTH-Support-857318-Job-Search-01-30-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1348432561
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Executive Placements
Selling for 1 year
Total Ads5.15K
Active Ads5.15K
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5.15KTotal Ads
11.71MTotal Views
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