Supply Chain Coordinator

Purpose of the job:

Contributes to the total effectiveness of the department by processing accurate orders, controlling stock levels, and communicating openly with customers and export countries; solving problems proactively in a timeous manner and maintaining business relationships.

Experiential and Educational requirements:

• Matric
• 3-5 Years related experience
• Relevant tertiary degree (Advantageous)
• Computer Literacy: Intermediate MS office and SAP experience

Essential duties and responsibilities:

• Achieve financial objectives
• Raising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts (Maintain Order Balance)
• Ensure orders are processed to export country within required timing,
• Ensure system pricing information is accurate and up to date to allow for invoicing to be completed within lead-time,
• Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock (PIPELINE Management),
• Ensure that stock is dispatched within agreed terms
• Ensure that Invoice queries are corrected within the month of processing and variance calculations are provided to management for checking and authorisation
• Minimise risk exposure due to air and hand carry shipments
• Maintain customer information - Contacts Database, Order Files 
• Maintain strong communication to develop a detailed understanding of customer needs, building relationships and effective partnerships,
• Assist with implementation of action plans if customer satisfaction rating is below acceptable level
• Directly involved in the handling of all customer complaints relating to your area of responsibility
• Co-ordinate shipping schedules and communicate this information for order balance, calculation, and information sharing (Weekly)
• Comply to Standard Operating Procedures
• Ensure that SAP processing is up to date and correct regarding Orders and Pricing
• Identify Operational issues and tracked these with management to resolve timeously
• Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability
• Gather Information and Report/Consult with Management regarding the need for urgent shipments and priority support from TTC-Exp
• Ensure that ALL irregular operations are reported to management immediately for understanding and prompt action/resolution to avoid risk
• Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing in accordance with TTC-Exp deadlines
• Ensure forms are handed to Management for Authorisation and that check sheets are completed and order forms are uploaded/submitted
• Submit and track Request for Quotations - Providing all the necessary detail to T
  
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