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Senior Aftersales Sales Executive - Western Cape (
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General Details
Description
Duties include
Apply directly now Send your CV to
- Actively sell tyres, batteries, and mechanical repair services to walk-in, telephonic, and account customers.
- Sourcing of new account customers.
- Maintain and strengthen relationships with existing clients through consistent follow-ups and excellent service delivery.
- Identify and pursue new business opportunities to grow the customer base and meet sales targets.
- Apply basic understanding of tyre fitment, battery installation, and mechanical service processes to ensure accurate quotations, invoices, and job cards.
- Maintain clear communication with logistics and workshop teams to ensure smooth coordination and efficient turnaround times.
- Order all relevant parts for jobs and ensure any incorrect parts are returned to suppliers promptly.
- Ensure all clients are invoiced correctly, applying the correct payment methods (Pay Just Now, EFT, card/cash, fleet accounts, etc.).
- Take full ownership of customer queries and ensure they are resolved promptly and professionally.
- Maintain accurate records, documentation, and administrative control at all times.
- Meet all administrative deadlines and submit weekly reports on time.
- Demonstrate excellent product knowledge and stay updated on pricing, promotions, and stock availability.
- Ensure the branch maintains a professional image and upholds the companys reputation for exceptional customer service.
- Ensure all necessary documentation is accurately completed
- Matric Certificate or equivalent.
- Minimum 5 years proven experience in automotive sales, preferably tyres, batteries, or mechanical services.
- Strong communication and interpersonal skills with a confident, professional approach.
- Ability to perform effectively under pressure in a high-volume environment.
- Exceptional attention to detail and organizational skills.
- Excellent administrative abilities and computer literacy (MS Office essential).
- Customer-oriented mindset with a proactive, problem-solving attitude.
- Reliable, self-motivated, and accountable.
- Team player with a positive and cooperative attitude.
- Willingness to continuously learn and develop product and industry
- Valid drivers licence.
- Understanding of profitability and the impact of pricing, discounts, and service recommendations on business performance.
Apply directly now Send your CV to
https://www.executiveplacements.com/Jobs/S/Senior-Aftersales-Sales-Executive-Western-Cape-Nor-1243639-Job-Search-12-01-2025-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1343758181
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Executive Placements
Selling for 10+ months
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Duties includeReport to the Operations & Sales Manager.Oversee all workshop operations, ensuring adherence to safety and quality standards.Supervise and mentor workshop staff, including technicians and support personnel.Allocate jobs, monitor progress, and maintain workflow efficiency.Perform diagnostic checks and mechanical repairs where required, ensuring accurate and safe workmanship.Prepare accurate quotes, calculate labour and parts costs, and manage vehicle bookings.Ensure timely completion of jobs while maintaining high levels of customer satisfaction.Maintain workshop tools, equipment, and inventory, ensuring proper usage and accountability.Track operational costs and optimise resource usage within budget.Liaise with customers and staff to investigate vehicle issues or repeat repairs, implementing corrective actions where necessary.Manage tyre bay operations and other specialised service areas when required.Provide updates to management on workshop performance, challenges, and opportunities for improvement. Requirements: Matric Certificate or equivalent.Min of 3 years foreman | service management experience.Strong technical knowledge of automotive diagnostics, repairs, and maintenance procedures.Recognised qualification as a Red Seal Mechanic or equivalent semi-skilled experience.Proven experience in workshop management and team leadership.Excellent organisational, time management, and problem-solving skills.Strong communication and interpersonal skills to manage staff and liaise with customers.Ability to work hands-on when required, performing mechanical tasks safely and efficiently.Experience in training, mentoring, and developing workshop personnel.Commitment to quality, compliance, and continuous improvement.Key Performance Indicators (KPIs):Accuracy and efficiency of diagnostics and repairs.Workshop productivity and job turnaround times.Compliance with safety and quality standards.Customer satisfaction and minimisation of repeat repairs.Team performance, development, and adherence to procedures.If your current experience and skillsets tick majority of the job specification boxes, then: Apply directly now Send your CV to
https://www.jobplacements.com/Jobs/A/Automotive-Workshop-Manager-Western-Cape-Northern--1244485-Job-Search-12-04-2025-04-06-11-AM.asp?sid=gumtree
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