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Client Support Team Lead

1 day ago11 views
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General Details
Location:
Mamelodi, Pretoria / Tshwane
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
REQUIREMENTS
Minimum education (essential):
  • National Senior Certificate
Minimum applicable experience (years):
  • 3 years
Required nature of experience:
  • Data Capturing
  • Client Engagement
  • Administration
  • Experience in managing Per Hand School Setups
Skills and Knowledge (essential):
  • Proficient in d6 systems and related modules (Plus and Smart Systems)
  • Remote technical support and troubleshooting
  • Strong attention to detail and analytical skills
  • Clear and professional communication (written and verbal)
  • Computer Skills:
    • MS Office Suite
    • Google Suite
Other:
  • Based in Gauteng
  • Own transport and license
  • Proficiency in Afrikaans and English
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES

Product Implementation & Accuracy (50%)
  • Execute product-specific Setups accurately.
  • Provide ongoing product support and troubleshooting
  • Verify data integrity and confirm compliance with school requirements.
Client Support & Engagement (20%)
  • Attend client meetings with Functional Owner.
  • Provide solutions within scope.
  • Respond to client queries on relevant platforms in a timely and professional manner
Training & Knowledge Sharing (5%)
  • Assist in internal team upskilling by providing module icon training.
Process Improvement & Initiative (10%)
  • Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
  • Maintain and update internal manuals and guides.
System Monitoring & Reporting (10%)
  • Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback
Collaboration & Teamwork (5%)
  • Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.
Remuneration Offered
  • Market related

https://www.executiveplacements.com/Jobs/C/Client-Support-Team-Lead-1255634-Job-Search-01-26-2026-04-01-51-AM.asp?sid=gumtree
Id Subtitle 1347996250
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Executive Placements
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