Administration & Operations Internship Role

About the role
The interns will take ownership of day-to-day academic operations, including scheduling, tutor coordination, and recruitment processes. They will ensure that all lessons are properly scheduled, communicated, and executed without disruption.

Responsibilities:

• Schedule and coordinate lessons between tutors and students.
• Allocate tutors based on subject requirements, availability, and client needs.
• Maintain and update schedules in real time using Tutor Cruncher.
• Ensure all lesson bookings are accurately captured and communicated.
• Monitor lesson attendance and ensure continuity.
• Resolve scheduling conflicts and manage replacements.
• Maintain accurate operational records.
• Communicate effectively with tutors, clients, and internal teams.
• Support tutor recruitment and onboarding.
• Coordinate tutor interviews and demo sessions
• Maintain a strong tutor pipeline.

Key Focus Areas:

• Scheduling accuracy.
• Lesson execution and continuity.
• Tutor coordination.
• Recruitment and pipeline management.
• Data accuracy and system integrity.
• Client experience.

Role Expectations:

• Take ownership of operational execution.
• Work with high attention to detail.
• Manage multiple tasks in a fast-paced environment.
• Communicate clearly and professionally.
• Follow systems and processes consistently.
• Demonstrate accountability and reliability.

Minimum Requirements

• South African Unemployed youth between the ages of 18 and 34.
• Must not have participated on the YES programme before.
• Matric.
• Qualification in Administration (Certificate, Diploma, or Degree).