Customer Service Representative - Cape Town

My client, a leading and well-known company based in Cape Town requires a competent Customer Service Specialist with experience in the Printing or Agency Industry.

We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer needs, manage end-to-end job workflows, coordinate projects, and ensure exceptional service delivery.

You must have experience in an Agency or Printing environment.

Competencies, Qualifications & Requirements

Qualifications

Matric (Essential)

Degree or Diploma (Highly advantageous)

Experience

Minimum 3 years experience in a similar Customer Service / Production / Client Service role

Background in Printing or Advertising Agency operations is required

Eligibility

South African Citizens only

Must be Criminal Clear (background checks may be conducted)

Must be Cape Town based

Skills & Knowledge

Strong business acumen with a cost-control and profit-driven mindset

Excellent analytical and problem-solving skills

Office administration background is advantageous

Ability to manage suppliers, workloads, and deadlines

Strong project management ability

Able to interpret client needs and provide practical solutions

Behavioural Competencies

Strong communicator with excellent people skills.

Structured, detail-oriented, creative, and precise.

Handles pressure well; performs under tight deadlines.

Results-driven and achievement-oriented.

Self-motivated, confident, resilient, and mature.

Strong decision-making and dispute resolution skills.

Team player with leadership potential.

Highly organised and deadline driven.

Computer Skills

Basic proficiency in Microsoft Excel and Word.

Ability to learn and work within internal systems

Key Responsibilities

1. Customer Service & Liaison

Develop strong internal and external customer relationships.

Receive and respond to customer enquiries professionally via phone, email, or in person.

Provide product and service information aligned with organisational standards.

Act as a key communication link between clients and internal teams.

Manage customer expectations and ensure consistent follow-through.

2. Administrative & Financial Support

Provide administrative support to the Accounts Execut