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My client, a leading and well-known company based in Cape Town requires a competent Customer Service Specialist with experience in the Printing or Agency Industry.We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer needs, manage end-to-end job workflows, coordinate projects, and ensure exceptional service delivery.You must have experience in an Agency or Printing environment.Competencies, Qualifications & RequirementsQualificationsMatric (Essential)Degree or Diploma (Highly advantageous)ExperienceMinimum 3 years experience in a similar Customer Service / Production / Client Service roleBackground in Printing or Advertising Agency operations is required EligibilitySouth African Citizens onlyMust be Criminal Clear (background checks may be conducted)Must be Cape Town based Skills & KnowledgeStrong business acumen with a cost-control and profit-driven mindsetExcellent analytical and problem-solving skillsOffice administration background is advantageousAbility to manage suppliers, workloads, and deadlinesStrong project management abilityAble to interpret client needs and provide practical solutionsBehavioural CompetenciesStrong communicator with excellent people skills.Structured, detail-oriented, creative, and precise.Handles pressure well; performs under tight deadlines.Results-driven and achievement-oriented.Self-motivated, confident, resilient, and mature.Strong decision-making and dispute resolution skills.Team player with leadership potential.Highly organised and deadline driven.Computer SkillsBasic proficiency in Microsoft Excel and Word.Ability to learn and work within internal systems Key Responsibilities1. Customer Service & LiaisonDevelop strong internal and external customer relationships.Receive and respond to customer enquiries professionally via phone, email, or in person.Provide product and service information aligned with organisational standards.Act as a key communication link between clients and internal teams.Manage customer expectations and ensure consistent follow-through.2. Administrative & Financial SupportProvide administrative support to the Accounts Execut
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