Junior Account Manager

Minimum Requirements

• Matric / Grade 12.
• 12 years experience in customer service, account administration, or helpdesk support.
• Advantageous: Experience within the catering industry or with SaaS platforms is advantageous.
• Ability to quickly learn and explain software systems.
• Proficient in Microsoft Excel/Sheets and general administrative tools.
• Fluency in Afrikaans is a plus.

Roles and Responsibilities

• Act as the primary contact for a portfolio of clients, maintaining professional communication and follow-ups.
• Conduct product demonstrations and train clients on Lunchhub features, ordering processes, reporting, and administrative tools.
• Provide first-line support for Lunchhub issues, including account setup, ordering queries, user management, and site configurations.
• Escalate technical issues to support or development teams and ensure timely resolution.
• Assist with client onboarding, account setup, and creation of quotes as required.
• Monitor hardware sales and implementations, ensuring customer requests are completed efficiently.
• Log and manage client issues from initiation to resolution, including service changes, menu updates, and subsidy adjustments.
• Track recurring client issues and suggest process improvements.
• Identify opportunities to introduce additional Lunchhub modules or services.
• Support senior account managers with quotes, proposals, and marketing initiatives.
• Manage social media accounts, distribute marketing materials, and engage with potential clients.

Closing Date:
Submissions for this vacancy will close on 18 December 2025. Late applications may still be considered until 10 January 2026.

Please Note:
Thank you for submitting your CV to Marvel Placement Consultants. Should your application be successful, we will contact you. If you do not hear from us within two weeks of your application, please consider your application unsuccessful. Your details will remain on our database for possible future opportunities.

PoPI Act Compliance:
Marvel Placement Consultants adheres to the Protection of Personal Information Act, 2013 (Act No. 4 of 2013). Section 9 of PoPI states that "Personal Information may only be processed if, given the purpose for which it is processed, it is adequate, relevant and not excessive."