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Business Process Manager

5 months ago1235 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities
  • Set up and lead the Technical Support & Operations function defining processes, building a team, and delivering seamless support to clients using the platform
  • Design and implement onboarding, support, and platform optimisation processes.
  • Oversee the technical support function
  • Manage support escalations, troubleshooting, and customer service protocols.
  • Lead and mentor a growing team of specialists.
  • Work cross-functionally with product, engineering, and business teams.
  • Collaborate with product development and engineering teams to address platform bugs, enhancements, and feature requests.
  • Use performance data and customer feedback to drive continuous improvement.
  • Coordinate with internal teams and external partners to ensure seamless integration of the platform with existing systems and processes.
Requirements
  • Bachelors degree in Engineering / Business/ related field.
  • 5+ years experience in client services/operations, ideally in real estate or finance.
  • Proven leadership experience and team management skills.
  • Excellent communication and problem-solving abilities.
  • Familiar with CRM platforms and technical support tools.
  • Knowledge of the South African property market is advantageous.

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Executive Placements
Selling for 11+ months
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