Please note that our Terms & Conditions and Privacy Notice are applicable.
Claims Consultant
1 Photo(s)
1 day ago47 views
General Details
Location:
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
1
The successful candidate will be responsible for delivering exceptional customer experiences by efficiently managing homeowners and buildings insurance claims from start to finish. This role balances timely and fair claim resolution with risk management, compliance, and service excellence, ensuring alignment with regulatory requirements and company standards.Claims Management & Technical DeliveryAssess, authorize, and resolve homeowners claims within mandate, productivity targets, and turnaround timesApply policy wording accurately to ensure fair and compliant claim outcomesManage claim approvals, rejections, and settlements in line with regulatory requirementsAppoint and manage relationships with panel-approved experts, ensuring correct application of building tariffs and ratesAnalyze reports and quotations to support prompt, informed decision-makingMaintain accurate claim records using claims management systems and digital toolsCustomer Experience & CommunicationDeliver clear, professional, and empathetic communication throughout the claims journeyHandle complaints and difficult customer interactions calmly, assertively, and fairlyExplain technical claim outcomes to customers and stakeholders in a clear and accessible mannerRisk Awareness & InvestigationAnalyze claims history and reported incidents to identify trends, risks, or anomaliesEscalate suspicious or potentially fraudulent activity in line with internal processesEngage constructively with loss adjusters and technical specialists to debate and resolve complex claimsStakeholder EngagementBuild and maintain strong working relationships across internal and external stakeholdersCollaborate daily with Finance, Customer Contact Centres, Policy Administration, Procurement, and ManagementEngage with service providers including loss adjusters, engineers, quantity surveyors, and forensic specialistsSupport internal and external audit processes as requiredEducation ProfileMatric (Grade 12)Minimum 4 years short-term insurance experience, preferably in homeowners claimsStrong ability to interpret technical reports and communicate outcomes accurately to customersFETC: Short-Term Insurance (NQF Level 4)RE5Strong technical claims judgement and problem-solving abilityExcellent verbal and written communication skillsAbility to work under pressure, meet deadlines, and manage high workloadsEthical, decisive, confident, fair, and detail-oriented Strong sense of a
https://www.jobplacements.com/Jobs/C/Claims-Consultant-1249556-Job-Search-1-8-2026-8-52-41-AM.asp?sid=gumtree
Invalid date
Job Placements