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SNR SUPPORT CONSULTANT (ADMINISTRATIVE ASSISTANT)
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5 months ago681 views
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General Details
Location:
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
We are looking for a Senior Support Assistant. Your:
Formal Education:
- Minimum requirement: National Senior Certificate (Grade 12 / Matric) NQF 4
- First Language - Afrikaans and fluent in English (speak, write, read,understand)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Knowledge of Financial service industry and administrative processesapplicable to the industry.
will enable you to fulfill the following duties:
Administrative Support:
- Interaction with clients, colleagues and management to ensure theeffective delivery of administrative requirements within a specifiedframework.
- Prepare, edit, and distribute correspondence.
- Ensure that client documentation is compliant with FICA & FAIS legislation.
- Attend to client complaints and enquiries in consultation with theSpecialist Wealth Manager.
- Recording of client interaction and updating of client records uponcompletion of interaction, maintain client record and database.
- Written communication/confirmation to clients or service providers
- Strong verbal and written communication skills
- Handle confidential information with discretion.
- Ability to work systematically within specified frameworks and deadlines.
- Show insight when assessing the urgency of tasks, prioritizing themappropriately to support client and organizational goals.
- Maintain confidentiality and adherence to regulatory requirements whilehandling sensitive client information.
- Effectively manage time to complete administrative tasks, respond toinquiries, and maintain accurate records promptly
Client Relations:
- Analyze complex situations, assess caller or client needs, andmake sound decisions under pressure.
- Serve as the primary point of contact for client inquiries andcommunications.
- Maintain and update client records and files.
- Coordinate and support client meetings, including preparation of materialsand follow-up.
- Excellent verbal and written communication skills
- High level of professionalism and discretion. Display professionalism,empathy, and patience when dealing with client correspondence,complaints, and queries
- Efficient operation of answering all incoming calls promptly and politely;assessing callers requirements; transferring calls; taking messages;delivering messages to the relevant staff member timeously.
- Communicate with a variety of individuals on all levels.
- Work effectively in a team and as an individual.
- Dealing with correspondence, complaints and queries.
- Encourage a healthy and productive work environment and monitor officesafety.
Office Support:
- Work effectively within a team while demonstrating the
https://www.jobplacements.com/Jobs/S/SNR-SUPPORT-CONSULTANT-ADMINISTRATIVE-ASSISTANT-1196098-Job-Search-6-20-2025-6-52-26-AM.asp?sid=gumtree
Id Subtitle 1327430280
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Job Placements
Selling for 11 months
Total Ads3.61K
Active Ads3.61K
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