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Operations Manager

6 months ago559 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Minimum Education and Experience:
  • Honours BCom in Finance, Business Management, Risk Management and Insurance
  • 8-10 years Insurance operations and claims experience
  • 8-10 years Insurance operating system experience
Operations Management: Processes and Systems
  • Lead the development, implementation and maintenance of a suitable policy administration systems and IT applications for all product lines, both life and non-life.
  • Direct and manage the implementation of policy administration and ensure proper documentation and record keeping.
  • Ensure that manual processes are appropriately automated and drive innovation and continuous improvement through collaboration and agile work practices.
Claims Management
  • Plan, lead and coordinate the claims function, fostering an environment of continuous improvement and excellence.
  • Design processes and procedures to ensure effective claims processes and strategies to adherence to service level standards.
  • Develop effective automated systems for handling claims, and lead procurement efforts for the acquisition of such systems within PFMA guidelines.
  • Maintain claims register for all classes of business and ensure response is provided to claimants timely
  • Evaluate the current bancassurance and direct channel capabilities, identify gaps, and prioritise development activities.
  • Optimise process and system integration relating to lead generation, quotation and policy conversions.
  • Facilitate training of client facing staff on an ongoing basis to ensure a productive channel at all times.
  • Monthly reporting to key stakeholders on channel performance.
Stakeholder management
  • Design and implement a stakeholder management framework.
  • Maintain relationships with stakeholders and business partners, e.g. procurement, and I.T
  • Ensure that service level agreement with business partners is adhered to.
Critical Competencies
  • Developing systems and processes
  • Claims management
  • Quality Assurance
  • Good underwriting principles
Please note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.

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Executive Placements
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