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1
Au Pair Needed in Stellenbosch area, R80/hour, Monday to Friday: 13:15 - 18:00, to look after three girls ages 11, 9 and 7. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41119).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 41119Consultant Name: Michael Longano
8h
1
Au Pair Needed in Newlands, Southern Suburbs area, R12000/month, Monday to Friday: 08:30 - 17:30, to look after 3yr old boy and baby brother (infant). Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 38624).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R12000Job Reference #: 38624Consultant Name: Michael Longano
7h
SavedSave
Well established call centre seeks to employ senior sales consultants to join our Team of experts.The ideal candidate for this role is experienced, hard-working and target driven.Job Requirements:Target driven and self motivatedFamiliar with Vici-dial 1 year + Debt Review Sales experienceAbility to handle objections with confidenceWhat We OfferHighly competitive salaries and commission structure (uncapped)A positive working environment, centrally located to all public transportExtensive and informative training programAmple and high quality resources (LEADS) providedAchievable sales targetsOur leadership team are all experts in their respective fields, so you will always be exposed to quality training and continuous coaching and supportGrowth opportunities - the business values growth & development from within.Hours: Monday - Friday 8.30am - 5.00pmSalary: From - R6000 - R15.000.00 + Uncapped Com***Please note: Only candidates with Debt Review sales experience will be considered***Sales Manager: Akeem MacranasCall me on (069) 807 2972WhatsApp me on (064) 204 2715Email Address: Akeem@acunion.org.za
3h
1
Au Pair Needed in Parow, Northern Suburbs area, R7500/month, Monday to Friday: 12:30 - 17:45, to look after 7yr old boy and 5yr old girl. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41109).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R7500Job Reference #: 41109Consultant Name: Michael Longano
7h
1
Au Pair Needed in Somerset West, Helderberg area, R4000/month, Monday to Friday: 13:30 - 17:30, to look after two girls ages 11 and 7. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41051).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R4000Job Reference #: 41051Consultant Name: Michael Longano
8h
1
Au Pair Needed in Kuils River, Northern Suburbs area, R60/hour, Monday to Friday: 13:15 - 17:30, to look after two boys ages 11 and 8. Own Car Required to assist with family transport. To apply please visit www.aupairsa.co.za for more details, or send your CV to info@aupairsa.co.za. (Au Pair SA Family Profile Number: 25450).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 25450Consultant Name: Michael Longano
8h
1
Au Pair Needed in Plattekloof, Northern Suburbs area, R60/hour, Monday to Friday: 15:00 - 18:30, to look after 2yr old girl. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 36119).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 36119Consultant Name: Michael Longano
8h
1
Au Pair Needed in Durbanville, Northern Suburbs area, R9000/month, Monday to Friday: 08:00 - 18:00, to look after 3yr old boy. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 13352).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R9000Job Reference #: 13352Consultant Name: Michael Longano
8h
1
Au Pair Needed in Durbanville, Northern Suburbs area, R4500/month, Monday to Friday: 14:00 - 17:30, to look after three girls ages 5 to 14. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 21376).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Salary: R4500Job Reference #: 21376Consultant Name: Michael Longano
8h
1
Au Pair Needed in Stellenbosch area, R60/hour, Monday to Friday: 07:30 - 18:00, to look after 14yr old boy. Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 38287).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 38287Consultant Name: Michael Longano
8h
1
SavedSave
Are you ready to pedal your passion for cycling into a thrilling career? Join us at Surgo (Pty) Ltd, where our clients not just insuring bicycles, were safeguarding adventures!
Picture this: youre nestled in the heart of Stellenbosch, surrounded by fellow enthusiasts, and youre not just selling insurance youre selling peace of mind for cyclists worldwide! Our client, a premier provider of bicycle insurance solutions spanning across Australia, New Zealand, the UK, and the US and Canada, is on the lookout for dynamic individuals to join their team.
Position Overview: Are you a sales superstar with spokes of enthusiasm for cycling? If so, we want you! As a Sales Cycling Advocate, youll be the wheel deal, guiding customers through insurance options, and pedaling towards success in a fast-paced environment. Your playground? The global stage of insurance, where every conversation is a chance to make a difference.
Key Responsibilities:
• Whip up excitement by following up on insurance quotes and steering customers towards the perfect policy.
• Spin your charm to understand customers needs and tailor insurance solutions like a finely-tuned bike.
• Team up with fellow riders to hit those sales targets and ensure every customer leaves smiling.
• Communicate insurance insights with the finesse of a Tour de France commentator, making even the trickiest terms a breeze.
• Blaze new trails by seeking out ways to elevate the customer experience and forge lasting connections.
Qualifications and Skills:
• Got the sales savvy? Check! Previous sales experience with a shiny track record is a must.
• Pedal power meets brainpower ideally, youve got a 3-year degree, but a passion for cycling is non-negotiable.
• Your communication skills are smoother than freshly-oiled gears, effortlessly engaging diverse audiences.
• When life throws you a flat tire, you whip out your problem-solving kit and get back on track.
• Bonus points if youve got a knack for insurance products and services, but if not, well get you up to speed!
• Youre not just here for the ride youre ambitious, eager to learn, and ready to grow with us.
Contract Options:
• Speed demons, rejoice! Seasonal contracts are up for grabs, perfect for those looking to conquer the busy UK summer.
• Prefer a permanent ride? Weve got opportunities for experienced cyclists ready to pedal towards success year-round.
Remuneration Perks:
• Were not just offering a job were offering a journey. Competitive salary R14000 CTC per month, commission opportunities, and generous leave entitlements await.
• Get the wheels turning with discounts on salvaged bicycles, exclusive to our team members.
• Buckle up for international exposure and endless growth opportunities as part of our global team.
Working Hours:
• UK Summer Period (April - September): 10:00 to 19:00, Monday to Friday.
• UK Winter Period (October - March): 11:00 to 20:00, Monday to Friday...Job Reference #: 202679
7h
1
Must have thorough knowledge on brushcutter.
Duties will include general Garden work, sweeping, raking, weeding beds, lawnmower, trimming and pruning bushes and trees etc.
Place of work Monday to Friday - Kenrock Country Estate, Hout Bay.
Work times: 7.30 am - 4.30 pm.
Salary: R4000 per month.
GET THIS STRAIGHT, WE ARE NOT JUST LOOKING FOR A GARDENER, WE ARE LOOKING FOR A BRUSHCUTTER OPERATOR.
1h
1
Our client is seeking German speakers to fulfil the position of International Assistance Coordinator (ACO).
Job Description
Communicate over the phone and via email with policyholders and a worldwide network of medical providersCo-ordinate logistic arrangements locally and internationally to assist policyholders in medical or difficult travel situationsWork closely with medical professionals internally and externally
Job Requirements
German speaker with full professional fluency, also in English.Pro-active and performing well under pressureFlexible and open-minded to ongoing changes and trainingPrevious work experience in Medical Assistance, Insurances, Claims Handling or Tourism will be an advantageBachelor’s Degree or higherGood computer user skills in Microsoft Office toolsSA Visa already in placeFSB registered – a big bonus
Hours
They operate local office hours (Monday – Friday 9am – 5pm) and 24/7 in various international projects in liaison with other centres around the worldMust be able to work in shift including some weekends and some evenings/nights per month
Should you meet all the requirements and wish to apply, please send your latest CV and motivation to diane@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI3NjU4MjYxP3NvdXJjZT1ndW10cmVl&jid=1244260&xid=2827658261
7h
1
SavedSave
Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an IT Manufacturing Solutions Analyst to join their team based in Cape Town.
Job purpose:
The IT Manufacturing Solutions Analyst is responsible for the maintenance, debugging, testing, end user support and documenting of manufacturing application software solutions (APS/APL/cullet, ptracker) within the Companys Packaging.
You will work closely with the business, business analysts and other IT team members to understand and capture business requirements then drive the design and development of technical solutions that follow business requirements and strategies
Responsibilities but limited to:
• APSIO Support: Support plants to maintain and upgrade equipment connected to APS
• APL/APS /cullet/pTracker: Support plants to maintain and upgrade software for manufacturing applications
• APSIO Rollout: Support plants to connect new equipment to APS
• APS/APL/APSIO /cullet/pTracker Documentation in Wiki: Keep the APS Wiki up to date and provide required information like setting, IPs, Ports for any kind of equipment.
• Develop test scripts and integration testing and create documentation surrounding solutions: Prepare the testing documents
• Liaise with the business and business analysts on user acceptance testing: Prepare the testing documents
• Create Documentation for APL/APL/APSIO/ptracker/cullet Documentation in SharePoint: Collect and store available documentation from suppliers
• Add new users/printers/ Labels for APL: Create new users/ printers/ labels in the APL system
• Provide required support for the application functionality, integration and infrastructure related to the MES applications: Resolve the created Incidents and requests Qualification Experience:
• 4 years experience
• MS SQL
• Server Operating system
• Work in Industrial Environment especially Glass and Metal Production
• Serial, TCP and other protocols
• Application support experience with Manufacturing applications
• Troubleshoot issues in glass production environment
• Research new developments and options to connect equipment
• Support plants in day-to-day business
Salary: Market Related
Working Hours: Monday to Friday - 08:00am to 17:00pm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202632 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applicat...Job Reference #: 202632
7h
1
SavedSave
Calling all Cycling enthusiasts, with a passion for sales!
Do you enjoy the outdoors?
Are you an active person?
Is Cycling your passion?
Then we have a position for you
In partnership with a Global Specialist Cyclist Insurer solutions company, we are looking for an energetic and motivated UK Sales Agent to join their team based in Stellenbosch. The purpose of this role is driving sales through telephonically closing sales and upselling insurance packages. A family orientated environment with a group collective of achieving sales targets.
In this role you will be responsible for:
Policy Sales:
Following up on quote requests, taking inbound calls, and assisting customers to take out policies or add additional coverage to their existing policies.
Reporting Administration:
Ensuring all internal and external processes are followed, allowing for accurate reporting and meeting internal and partner requirements.
Ideal candidates will:
• Have their own vehicle / transport
• Be active and enjoy a fast-paced environment where they can think on their feet;
• Enjoy speaking over the phone and building relationships with clients;
• Be a team player;
• Love learning, chasing targets, and problem-solving;
• Be able to listen well to match the best products with clients individual needs;
• Have good bicycle knowledge and are interested in the technical aspects of cycling
• Grade 12
• Extremely well spoken in English
• Worked with International clients before
• Strong sales ability
• Great negotiating skills
• 1 to 2 years Insurance or Financial Sales experience
Working hours:
UK Summer Period (alternating shifts during No-Daylight-Savings from April - September)
• Shift 1 - 09h00 to 18h00
• Shift 2 - 10h00 to 19h00
• Under normal circumstances only Monday to Friday, but with high volumes Saturday shifts may be required on rotational/voluntary basis
UK Winter Period (alternating shifts during Daylight-Savings from October - March)
• Shift 1 - 10h00 to 19h00
• Shift 2 - 11h00 to 20h00
• Monday to Friday Remuneration:
• R8 000 basic salary
• Plus Commission Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202515 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become availab...Job Reference #: 202515
7h
1
Our client based in Century City is seeking Tswana Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Tswana (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R8000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202675 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications ...Job Reference #: 202675
7h
1
Our client based in Century City is seeking Sotho Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Sotho (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202676 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in...Job Reference #: 202676
7h
1
Our client based in Century City is seeking Ndebele Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Ndebele (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202670 in subject heading or email body.
Surgo (Pty) Ltd will consider all application...Job Reference #: 202670
7h
1
Our client based in Century City is seeking Venda Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Venda (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R8000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202673 in subject heading or email body.
Surgo (Pty) Ltd will consider all applications in...Job Reference #: 202673
7h
1
Our client based in Century City is seeking Swati Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Swati (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number in 202672 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in...Job Reference #: 202672
7h
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