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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202530
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202539
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202524
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202533
7d
1
SavedSave
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experien...Job Reference #: 202637
7d
1
SavedSave
• Monitoring of the age analysis and follow-up on all overdue accounts with branches• Servicing Branches with their daily debtor queries• Monthly and weekly Debtor Collection reports• Effective Full Debt collection process • Private and Corporate Debtor Investigating • Debtor Recons • Monthly Statements • Checking and authorizing credit notes prepared by branches• Capturing of debtors journals and payments • Daily matching• Shipping Report• Invoicing• RevenueLegal • Monthly Preparation of Letters of Demand, on all overdue accounts • Preparing Summons, Default Judgment, and Warrant of Execution. • Dealing with Nationwide Sheriffs, Magistrate Courts, Credit Bureau, and Tracing agents.• Bad debt Recons• Credit Bureau listings/ checks• Financial Year audits• Adhoc duties.You will be required to:• Have at least 5 Years of credit Control experience or Bookkeeping experience.• Bookkeeping or Credit Management 1-3 certificate• Knowledge and Experience of the Legal collection process, is an advantage.• Be computer literate (Word, Excel, Microsoft Outlook)• Have the ability to work independently and as part of a Team • Pay attention to detail, be methodical and accurate capturing.• Have good communication, administrative and organizational skills• Be neat and presentable in appearance MUST HAVE A CLEAR CREDIT RECORD
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNDQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181199&xid=1109_71442
2y
1
SavedSave
Payroll AdministratorOur client in Cape Town is on the lookout for the following candidate, to fill their specific role: Payroll Administrator Job DescriptionResponsible for all payroll processes. The payroll administrators duties include the management of employee data, ensuring the accuracy of earnings and deductions, and ensuring employees are paid correctly and on time.To be successful as a payroll administrator you should have strong numeracy skills and be able to multitask effectively. Ultimately, an outstanding payroll administrator should be able to manage all aspects of payroll in a timely and accurate manner. Should have a working knowledge of relevant legal regulations be able to prioritize and multitask effectively.Payroll Administrator Responsibilities:Providing information and answering employee questions about payroll-related matters.Pay queriesManaging electronic timekeeping systems or manually collecting and reviewing data.GAAP activationsVIP activationsCalculating payable hours, overtime, bonuses, tax, and deductions.GAAP importsEarning spreadsheets into VIPIOU’sPreparing and issuing payslips.Maintaining employee records.ChecklistsPersonal FilesFilingOne DriveCoordinating with the HR department/stores to ensure correct employee data.All Input relating to payroll processing.Providing administrative assistance to the accounting department.Month End 3rd party paymentsSalary paymentsReview reports Payroll Administrator Requirements:2+ years of experience working in a payroll office.Proficiency in Microsoft Office and payroll software programs.Strong numerical aptitude and attention to detail.Excellent communication skills, both verbal and written.Good time management and organizational skills.Working knowledge of relevant legal regulations.Able to prioritize and multitask effectively.Team PlayerPlease send your cv to: george@redrockrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5Njc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1132071&xid=1266_39674
2y
1
SavedSave
The Human Capital Generalist will be responsible for supporting the Human Capital Team by integrating HR best practices with effective internal HR policies, guidelines, and procedures. Ensuring that the company adheres to the various standards, legislation, and authorities. Enhancing business performance and wellness initiatives, through its people, for a healthy and dynamic working environment.
*Key Role Responsibilities*
* Assist in developing and executing personnel/HR policies and procedures, providing guidance and interpretation for business operations
* Improving organisational performance and development through strategic development, succession planning, employee engagement, and wellness initiatives
* Assist in administrating benefits, compensation, employee performance management, and industrial relations
* Ensures legal compliance with and implementation of the relevant employment, employment equity, and skills development laws
* Facilitating all Labour Relations and legislative related procedures and processes
* Advising hiring managers on selection criteria, EE requirements, and salary figures
* Working closely with other members of the Human Capital team
* Maintaining accurate and comprehensive employee records/files
* Providing administration, recruitment / selection, and termination support / collaboration
* Adhoc and special projects
*Essential Qualifications, Experience and Skills *
* 3 – 5 years proven experience in a Human Capital Generalist/Officer role
* Financial services industry experience essential
* Matric, Human Resource related tertiary qualification (Diploma/Degree)
* Computer literacy (MS Word, Excel, Outlook – intermediate)
* Excellent communication skills (verbal and written)
* Ability to maintain high levels of professionalism and confidentiality
* Ability to work independently and collaboratively
* Flexibility and adaptability
* Excellent planning and organisational skills
* Proven ability to understand and implement HR requirements, policies, and procedures
* Excellent judgement, interpersonal, and decision-making skills
*Essential Qualifications, Experience and Skills *
* 3 – 5 years proven experience in a Human Capital Generalist/Officer role
* Financial services industry experience essential
* Matric, Human Resource related tertiary qualification (Diploma/Degree)
* Computer literacy (MS Word, Excel, Outlook – intermediate)
* Excellent communication skills (verbal and written)
* Ability to maintain high levels of professionalism and confidentiality
* Ability to work independently and collaboratively
* Flexibility and adaptability
* Excellent planning and organisational skills
* Proven ability to understand and implement HR requirements, policies, and procedures
* Excellent judgement, interpersonal, and decision-making skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzkwODlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1137465&xid=1555_9089
2y
1
SavedSave
Cape Town, Western CapeSALARYR35 000.00 per monthLeadershipInvolvement in strategy development and implementation for the growth of the agencySource of leadership to junior staff in your portfolioIdentify and motivate new ways of working, both creatively and operationallyInvolvement in operational issues within the agencyThrive in a team-base cultureTrain and mentor digital and social media team membersAccurately debrief team and manage outputsStrong ability to relay instruction and manage outputs remotely as well as effectively of team membersDigital & Social MediaVery strong understanding of social media as whole including development of social content for all main platformsA deep understanding of social media dynamics including effective influencer engagement, live tweeting & posting from events, community management as well content schedule creation, management and deploymentEffective use of each platform and delivery of appropriate content for eachAlways abreast of social and digital trends to ensure effective approaches to developing content and management of the platformsA clear understanding of the social media landscapeEager to innovate and try new approaches to improve social media performance across all brandsClear understanding of the role of SEO within the digital spaceClient Service and Account ManagementStrong client-facing skills with ability to present and up sell to clientRegular status and update meetings with clients around work executed or to be briefed inStrong ability to upsell and see new opportunities to evolve and increase offerings to clients. This would entail campaign ideas, influencer outreach ideas, community growth ideas & any other communication marketing ideasVery strong organisational and heavy workload skillsIntercept and deliver all client instructions & deliverables accurately and effectively to team and vice-versaAbility to generate as well interpret performance reports for clientsDemonstrate effective listening and interpretation of client instructions in meetings to debrief teamInfluencerDevelop digital influencer-specific strategies to deliver positive corporate and Consumer and social / category growthCollaborate with Social Team on all campaigns and activations to ensure alignment for maximum reach and resultsDraft pitches and event / program recapsAssist in facilitating weekly and monthly PR reportsInfluencer and partnership program management, including managing production and execution timeline and deliverables, updating and maintaining materials, events integrations, and working with our internal stakeholders to develop messaging and talking pointsTracking all influencer posts including helping to create monthly recapsStrengthen influencer relationships through outreach and partnershipsDay to day content reviews of influencer executions, working closely with our influencer agency partners, and our legal and social teamsIdentify new influencer opportunities, such as event partnerships, up-and-coming
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMTA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140499&xid=1266_40104
2y
1
SavedSave
Payroll AdministratorOur client in Cape Town is on the lookout for the following candidate, to fill their specific role: Payroll Administrator Job DescriptionResponsible for all payroll processes. The payroll administrators duties include the management of employee data, ensuring the accuracy of earnings and deductions, and ensuring employees are paid correctly and on time.To be successful as a payroll administrator you should have strong numeracy skills and be able to multitask effectively. Ultimately, an outstanding payroll administrator should be able to manage all aspects of payroll in a timely and accurate manner. Should have a working knowledge of relevant legal regulations be able to prioritize and multitask effectively.Payroll Administrator Responsibilities:Providing information and answering employee questions about payroll-related matters.Pay queriesManaging electronic timekeeping systems or manually collecting and reviewing data.GAAP activationsVIP activationsCalculating payable hours, overtime, bonuses, tax, and deductions.GAAP importsEarning spreadsheets into VIPIOU’sPreparing and issuing payslips.Maintaining employee records.ChecklistsPersonal FilesFilingOne DriveCoordinating with the HR department/stores to ensure correct employee data.All Input relating to payroll processing.Providing administrative assistance to the accounting department.Month End 3rd party paymentsSalary paymentsReview reports Payroll Administrator Requirements:2+ years of experience working in a payroll office.Proficiency in Microsoft Office and payroll software programs.Strong numerical aptitude and attention to detail.Excellent communication skills, both verbal and written.Good time management and organizational skills.Working knowledge of relevant legal regulations.Able to prioritize and multitask effectively.Team PlayerPlease send your cv to: george@redrockrecruitment.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5Njc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1132071&xid=1266_39674
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
7d
1
SavedSave
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Role Responsibilities:*
* Providing input into the development of the tactical strategy.
* Developing / implementing a supporting operational strategy.
* Designing / implementing new cutting-edge systems, solutions and processes.
* Providing subject matter expertise and thought leadership.
* Working with stakeholders across the business, advocating for and distilling technical requirements.
* Drawing up a budget aligned to tactical delivery plans.
* Managing / evolving the overall architecture and target architecture.
* Responsible for strong service delivery of the support services team.
* Managing / continuously driving performance improvements from team and systems.
* Efficient with workflow management, capacity management and quality of work output.
* Evaluating delivery requirements and ensuring proper resource and risk management.
* Influencing and motivation of various teams and stakeholders within the end-to-end process.
* Team management, which includes completion of individual KPI reviews.
* Evaluating / benchmarking service providers to ensure continuous improvement.
* Compiling development logs and continuously reviewing output required by technical teams.
* Assisting with the creation of SLAs and ensuring continuous updates of SLA.
* Ensuring vendor / supplier services and products meet SLA agreements / performance standards.
* Taking an active role in the development and coaching of direct and indirect teams and clients.
* Mentoring your direct and indirect team, interns and learners.
* Meeting the needs of clients and committing to continuous development.
* Monitoring / managing the timely and accurate resolution of escalated issues.
* Day-to-day management of the support services team.
* Proactively drive ops and systems process improvement plans.
* Reviewing KPIs to enhance overall service quality and delivery.
* Minimise / eliminate risks to the business by preventing adverse developments.
* Identifying opportunities for improvements to services or programs and recommending alternatives.
* Reviewing / updating the risk and issue(s) register and initiating corrective action as appropriate.
* Tracking / analysing operational processes, trends, variances and other metrics.
* Ensuring compliance to legal regulations and company policies / house rules / contracts.
* Auditing support services development log weekly and flagging any unresolved issues.
* Coordinating, reviewing and providing resolution of complex service issues.
* Developing / delivering roadmaps for operational projects.
* Participating in the development / recruitment process within the company
* Coordinating / ensuring the successful orientation of new employees
*Preferred Qualifications:*
* Tertiary qualif
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2Nzc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245261&xid=1555_56775
2y
1
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Role Responsibilities:*
* Providing input into the development of the tactical strategy.
* Developing / implementing a supporting operational strategy.
* Designing / implementing new cutting-edge systems, solutions and processes.
* Providing subject matter expertise and thought leadership.
* Working with stakeholders across the business, advocating for and distilling technical requirements.
* Drawing up a budget aligned to tactical delivery plans.
* Managing / evolving the overall architecture and target architecture.
* Responsible for strong service delivery of the support services team.
* Managing / continuously driving performance improvements from team and systems.
* Efficient with workflow management, capacity management and quality of work output.
* Evaluating delivery requirements and ensuring proper resource and risk management.
* Influencing and motivation of various teams and stakeholders within the end-to-end process.
* Team management, which includes completion of individual KPI reviews.
* Evaluating / benchmarking service providers to ensure continuous improvement.
* Compiling development logs and continuously reviewing output required by technical teams.
* Assisting with the creation of SLAs and ensuring continuous updates of SLA.
* Ensuring vendor / supplier services and products meet SLA agreements / performance standards.
* Taking an active role in the development and coaching of direct and indirect teams and clients.
* Mentoring your direct and indirect team, interns and learners.
* Meeting the needs of clients and committing to continuous development.
* Monitoring / managing the timely and accurate resolution of escalated issues.
* Day-to-day management of the support services team.
* Proactively drive ops and systems process improvement plans.
* Reviewing KPIs to enhance overall service quality and delivery.
* Minimise / eliminate risks to the business by preventing adverse developments.
* Identifying opportunities for improvements to services or programs and recommending alternatives.
* Reviewing / updating the risk and issue(s) register and initiating corrective action as appropriate.
* Tracking / analysing operational processes, trends, variances and other metrics.
* Ensuring compliance to legal regulations and company policies / house rules / contracts.
* Auditing support services development log weekly and flagging any unresolved issues.
* Coordinating, reviewing and providing resolution of complex service issues.
* Developing / delivering roadmaps for operational projects.
* Participating in the development / recruitment process within the company
* Coordinating / ensuring the successful orientation of new employees
*Preferred Qualifications:*
* Tertiary qualif
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2Njc1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245202&xid=1555_56675
2y
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Leasing Manager (Property) - Cape TownReference: JHB002250-LdS-1Oversees all Leasing functions including the control and management of leasing agreements and related documentation. Assists in the resolution of difficult and complex lease negotiations. Performs intermittent evaluation of Leasing policies and procedures and modifies as needed. Ensures that established policies, procedures, and legal requirements are followed. Coordinates activities, ensuring that all subordinate areas of responsibility support Company objectives. Trains, directs, and appraises personnel. Ensures that services are delivered professionally and efficiently.Duties & ResponsibilitiesREQUIREMENTS:Minimum of Grade 12 or equivalent qualificationB Com/ Business Admin/ Real Estate/ Public Administration Degree (advantageous)3-5 years experience as a Leasing Manager in the property environment. DUTIES:Interpretation and data entry of new leases into MDA, for lease information, recurring billing and logging information in a timely manner with a focus on accuracy and continuityInterpretation and data entry of new leases into MDA of ancillary documentation, such as renewals, amendments, addendums and terminations in a timely manner with a focus on accuracy and continuityDrafting offers to lease, lease agreements, addenda, cancellation agreements, cessions and assignments and any supporting leasing documentation timeously and accuratelyLiaising with tenants, portfolio manager and landlords to complete any area change requests for leasing activity that require a unit and/or an area changeLiaising with the landlord and portfolio managers to obtain lease approvalsWorking closely with the landlords and portfolio managers to obtain understanding of the upcoming leasing documentation and act on inputting leasing documents onto MDA to ensure accurate leasing activityWorking with the landlord and portfolio manager to ensure that the leasing activity is recorded accurately and in a timely manner to support the landlords’ reporting requirementsProvide support to the portfolio managers when requiredTo regularly communicate and follow up with tenants with regards to outstanding documentation, including FICA documentationAssist tenants, portfolio managers and landlords to resolve all complex tenant leasing queriesKeep all tenant files and filing systems updatesUpdate and amend standard lease documentation in accordance with legislative amendments and enactmentsWriting legal opinions on proposed amendments to tenant-specific requirementsInitial invoicing of lease fees and depositsPerforming lease audits on all lease documentation to ensure all lease documentation is correctly signed and is legally enforceablePreparing, compiling and sending monthly lease reports to the landlordSubmitting commission calculations to the landlord for approvalManagement of leasing administrator by checking all loading of all leasing documentation, lease fees and deposits loaded on MDAChecking all leasing doc
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMzczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193389&xid=1266_51373
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experi...Job Reference #: 202640
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
•...Job Reference #: 202414
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202421
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202420
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• ...Job Reference #: 202419
7d
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