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Program Manager (Logistics) R1 per month
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1 year ago2740 views
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Description
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Role Responsibilities:*
* Providing input into the development of the tactical strategy.
* Developing / implementing a supporting operational strategy.
* Designing / implementing new cutting-edge systems, solutions and processes.
* Providing subject matter expertise and thought leadership.
* Working with stakeholders across the business, advocating for and distilling technical requirements.
* Drawing up a budget aligned to tactical delivery plans.
* Managing / evolving the overall architecture and target architecture.
* Responsible for strong service delivery of the support services team.
* Managing / continuously driving performance improvements from team and systems.
* Efficient with workflow management, capacity management and quality of work output.
* Evaluating delivery requirements and ensuring proper resource and risk management.
* Influencing and motivation of various teams and stakeholders within the end-to-end process.
* Team management, which includes completion of individual KPI reviews.
* Evaluating / benchmarking service providers to ensure continuous improvement.
* Compiling development logs and continuously reviewing output required by technical teams.
* Assisting with the creation of SLA's and ensuring continuous updates of SLA.
* Ensuring vendor / supplier services and products meet SLA agreements / performance standards.
* Taking an active role in the development and coaching of direct and indirect teams and clients.
* Mentoring your direct and indirect team, interns and learners.
* Meeting the needs of clients and committing to continuous development.
* Monitoring / managing the timely and accurate resolution of escalated issues.
* Day-to-day management of the support services team.
* Proactively drive ops and systems process improvement plans.
* Reviewing KPIs to enhance overall service quality and delivery.
* Minimise / eliminate risks to the business by preventing adverse developments.
* Identifying opportunities for improvements to services or programs and recommending alternatives.
* Reviewing / updating the risk and issue(s) register and initiating corrective action as appropriate.
* Tracking / analysing operational processes, trends, variances and other metrics.
* Ensuring compliance to legal regulations and company policies / house rules / contracts.
* Auditing support services development log weekly and flagging any unresolved issues.
* Coordinating, reviewing and providing resolution of complex service issues.
* Developing / delivering roadmaps for operational projects.
* Participating in the development / recruitment process within the company
* Coordinating / ensuring the successful orientation of new employees
*Preferred Qualifications:*
* Tertiary qualif
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Id Subtitle 1097503176
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