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Minimum education (essential): For senior position: BEng (Industrial). Minimum education (desirable): Bachelors of Engineering (Industrial) or similarMinimum applicable experience (years): 3 years minimumRequired nature of experience:Business Analysis within the IT, software or medical device fieldDevelopment of project, product and system specificationsRequirement gathering and documentationProject ManagementSkills and Knowledge (essential):Excellent computer proficiency (especially in MS Office Excel).Report and proposal writing skills.Business Process designAgile Project ManagementBPMN or UML KnowledgeAPI knowledgeJIRA, Confluence or similar task management or documentation toolsSkills and Knowledge (desirable):Coding interpretationKEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES:Business Analysis: 60%Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.Multi-task on a suite of projects and products, all within different stages of development and implementation.Compile intuitive system and product requirements and specification design, in terms of researching, consulting and analysing needs.Follow best practice design and development methodologies in sustaining high quality, clean, auditable and manageable products and systems.Compile relevant specifications documents, UX, UI designs, wireframes and test cases.Effective system testing and approval, including the management of release notes and effective communication with stakeholders on changes and/or improvements.Work with front-end, back-end and mobile developers, marketing, sales, research and design departments to ensure a holistic management process of project management.Ensure conformity of products to product requirements in terms of the Quality Objectives which includes regulatory and legislative compliance.Identify technology limitations and deficiencies in applications and associated processes, procedures and methods within the department.Continuous improvement of existing products, systems and processes within the department.Identify issues, bugs, and bottlenecks and devise solutions to these problems within the department.Business Processes and Strategy: 20%Business process improvements, operationalization and optimization.Develop strategies for the implementation of products, projects or systems, including commercialization, legal and operational aspects.Risk analysis and mitigation.Manage tasks and priorities within product suite.Increase profitability of products through the streamlining of development, manufacturing and maintenance thereof.Effective stakeholder management (both internal and external)Record-Keeping: 20%Compile relevant records as is necessary for compliance to ISO, CE, FDA (and other) standards and requirements as is applicable to assigned products.Accomplish objectives by establishing plans, budgets and results; reviewing progress and making mid-course corrections to ensure optimal outcomes.Efficien
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE2ODE4Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1757009&xid=1108_168182
5mo
1
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*Duties*
* Identifying and Acquiring New Business
* Conduct process evaluations and introduce constant improvement initiatives utilising the latest technology available.
* Maintain and Grow Existing Customer base through cross selling and up selling including the correct package concept.
* Preparing Proposals and Quotations
* Negotiating Service Level agreements
* Providing Pre-Sales and Post-Sales Support.
* Providing Product Education and Advice.
* Projects – Specialized solutions.
* Maintain an up to date pipeline of prospects in accordance with company procedures.
* Using the Weekly call planner (SPI Tool), to work out daily priorities, log and track all contacts and companies at every stage of the sales process with prospects and clients.
* Keep contact with the workshop in terms of customer’s tool repairs.
* Manage product pricing and communicate price increases as they occur
* Achieve if not exceed monthly sales targets
Requirements
* Minimum, three years’ sales experience in the printing, labelling or industrial sales
* Must be fluent in speaking afrikaans
* At least a matric pass + Higher Education
* Valid Drivers Licence
* Own Reliable Vehicle
See Description
See Description
See Description
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4NzE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1198088&xid=1555_28717
2y
1
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Identifying and Acquiring New BusinessConduct process evaluations and introduce constant improvement initiatives utilising the latest technology available.Maintain and Grow Existing Customer base through cross selling and up selling including the correct package concept.Preparing Proposals and QuotationsNegotiating Service Level agreementsProviding Pre-Sales and Post-Sales Support.Providing Product Education and Advice.Projects – Specialized solutions.Maintain an up to date pipeline of prospects in accordance with company procedures.Using the Weekly call planner (SPI Tool), to work out daily priorities, log and track all contacts and companies at every stage of the sales process with prospects and clients.To provide accurate, detailed and timely information regarding all prospects and sales activities to the sales manager weekly through a One on One session using the IRAS (internal program)Keep contact with the workshop in terms of customer’s tool repairs.Manage product pricing and communicate price increases as they occurAchieve if not exceed monthly sales targets
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MjU2NTgzNDk/c291cmNlPWd1bXRyZWU=&jid=1237047&xid=825658349
19h
1
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Responsible for creating, implementing, and analysing retention campaigns across all channels and at all stages of the customer lifecycle to retain customers and maximise customer lifetime value.
Key Performance Areas:
Contribute to the development of new business with either existing or new clientsProvide Monthly statistics to the GM: Life Operations (cancellations, lapse ratios, persistency ratios, etc.).Coordinate teams of Client Service Advisors (where applicable) to ensure client service standards are metActs as a support to Sales and distribution and Partnership departments on the more complex accountsEnhance relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of client’s business environments and requirementsProactively identify and manage potential problems/escalations within client base with appropriate resolution plans.Management of direct and indirect reportsSet clearly defined objectives for each team member, lead and assist them in achieving these objectives; employ, retain, develop, integrate, motivate, remunerate and assign people to appropriate tasks, conduct performance management and ensure teamworkResponsible for the development and implementation of a retention’s strategyEnsure alignment of Group strategy and fulfilment of the business unit’s tasks, while ensuring maximum productivity and efficiencySpeak to clients regarding issues that are brought to the Ombudsman’s officeAct as the link between other departments, and Retentions and continuously liaise with internal stakeholders to ensure alignment and support to enable delivering of solutions and manage riskSeek and continuously develop knowledge of our client business to build an understanding of their needsBe a trusted advisor to all clients through consultative engagements and adding value throughout the supply chainSchedule monthly meetings with existing client base, reporting on SLA’s, challenges, successes, threats, opportunitiesResponsible for maintaining and improving client satisfaction, retention, revenue and profitabilityResponsible for compliant dealings with clientsCarry out the performance management (KPI) process to rate each employee’s performance and providing feedback to employees of their strengths and development areas on a monthly basisEnsure that new consultants joining the team are trained and refreshed on products, scripts, and systems as and when neededCoach and guide bottom performers when the need arisesReactivate valuable inactive accountsImplement automated, multichannel CRM flows across all customer lifecycle stagesCreate effective communication (email, SMS, push etc) using industry best practice...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODY0NDk5NDU5P3NvdXJjZT1ndW10cmVl&jid=1305813&xid=1864499459
19h
1
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Key Outputs:
To support sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.To provide administrative support in an office environmentSupply information to the (internal and external) customersRecord and calculate commission payableOnboarding of new businessEnsuring that the compliance and process checks are being done at onboarding stage.Ensuring that the communication feedback loop is adhered toEnsuring that supporting documentation is timeously uploaded and storedAdhering to SLA for all processesProvide weekly stats and reports to TL or as and when neededEnsuring that SOP is followed to remain complaintManage sales tracking tools and report on important information.Keep record of sales trends.Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.Stay up to date with new product and feature launches and ensure sales team is on board.Inter department enquiry management.Excellent customer service and effective communication.
Minimum Requirements:
MatricNQF Level 5 or Diploma in Business Management3 years sales administrative support experienceMinimum of 1 years’ experience in similar support roleAdvanced Computer literate - MS OfficeAbility to work under pressureAttention to detail and accuracyVerbal and written communication skillsProfessional personal presentationCustomer service orientationInformation managementOrganising and planningCoordinating meetingsHighly Numeracy level
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzIxMTUzNzgwP3NvdXJjZT1ndW10cmVl&jid=1422201&xid=3721153780
19h
1
Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply.
The Director of Operations secures the business to meet the operational and financial annual targets related to Conference and Events, Outside Catering revenue. Plans meetings and events, co-ordinates with conferencing and entertainment operations and clients before, during and after each meeting and or event. Handles all meetings, events and catering enquiries to standard procedures. Acts as main contact for event planning and works closely with Banquet Operations, Food & Beverage management, Accommodation Operations, Finance and external suppliers.
Duties and responsibilities:
• Leading, managing and driving through the successful planning and execution of the full life-cycle of events for a range of clients and entities.• Planning and executing future corporate and entertainment events and forums (indoor and outdoor staging).• Preparing and managing events plans, proposals and budgets.• Co-ordinating with vendors, clients and sub-contractors.• Organizing required resources within company or through outsourcing.• Negotiating and closing deals.• Achieving revenue and profit targets.• Acting as Project Manager for clients’ exhibitions/events as required.• Building and developing new business relationships and new events opportunities.• Building, developing and maintaining business relationships with current clients.• Continually monitoring and research the market to keep abreast of competitors and latest trends.• Producing periodic performance reports to management.
Requirements:
• Relevant Business Degree• Minimum 10 years experience in events, exhibition, conference and/or hospitality industry• Must have full understanding and knowledge of events cycles• Proven successful track record in sales, particularly in a high value sales activity B2B environment• Demonstrated commercial awareness• Proficient in Microsoft office (word, excel, power point)• Elegant and high level of communication skills in English (Arabic highly advantageous) • Must be a self starter and team player, with good attention to detail• Experience working in the Middle East essential• Some travel will be required as per business requirements
Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjIwOTM1OTE5P3NvdXJjZT1ndW10cmVl&jid=1445302&xid=1220935919
20h
1
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Elevate Your Career as a 360 Recruitment Consultant at Energy at Work!
Are you ready to step into a role that will empower you to make a tangible impact in the dynamic world of recruitment? Your search ends here! Energy at Work is actively seeking an enthusiastic and dynamic 360 Recruitment Consultant to join our ever-growing family.
What Were Looking For:
Passion for Connecting: If you thrive on connecting clients with exciting opportunities and relish the challenge of making perfect matches, youre exactly who were looking for.Fast-Paced Environment: Our team thrives in a high-energy, fast-paced environment. If youre the kind of professional who flourishes under pressure and thrives in a dynamic setting, youre the one we want to hear from.
Your Essential Qualifications:
Matriculation: A solid educational foundation sets the stage for success.Exceptional Communication: Stellar communication and interpersonal skills are crucial to excel in the role of a 360 Recruitment Consultant.Independent & Team Player: Youll need the finesse to work independently while seamlessly collaborating within our vibrant team.Proven Track Record: Your previous success stories in new business, recruitment, or sales are essential to hit the ground running and achieve remarkable results.
Join us in shaping careers, forging connections, and creating opportunities that matter. At Energy at Work, were not just a workplace; were a thriving community driven by passion and dedication. Take the leap and embark on a journey where your skills meet endless opportunities. Apply now and become a part of our exciting mission to redefine recruitment!
To seize this opportunity, submit your application today. Your future in recruitment starts here at Energy at Work.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDI5ODgxMTkyP3NvdXJjZT1ndW10cmVl&jid=1688577&xid=4029881192
20h
1
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PURPOSE OF THE JOB
Efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales. Cold calls and sales visits
HIGH-LEVEL JOB OBJECTIVES Represent our company, with a comprehensive understanding of our offeringsMaximize the sales performance by establishing strong relationships and gaining insight to the needs and lifestyle of the clientMeet weekly, monthly, and annual sales and activity quotasGenerate leads and commit to customer service by building relationshipsAdjust sales techniques based on interactions and results in the fieldPerform incisive and insightful market and competitive research
Job KnowledgeQualify, develop, and maintain thorough company and product knowledge, research consumer needs, and identify how our solutions can meet themGenerate leads and grow existing relationships, maintaining an accurate, detailed client book, and developing an active, repeat customer baseMake cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tacticsWork with the Account Executive team to design industry-specific outbound effortsUtilize the Salesforce.com tool to ensure standard processes during all sales stagesConduct month-end and year-end close processes
Job SkillsExcellent communication, interpersonal, telephone, and organizational skillsExperience working with Salesforce.com or other CRM platformsExperience closing enterprise-level dealsAbility to analyse business opportunities and read situations wellAbility to travel at least 50% of the time
Job–related work experience 3-5 years in sales within a setting
Qualification
Grade 12 matric
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjY3NTAwMDIwP3NvdXJjZT1ndW10cmVl&jid=1156156&xid=3667500020
20h
1
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We are excited to announce that we are growing our team at our Head Office in East London, and we are looking for Recruitment Consultants.
Are you passionate about people?
Driven by sales and looking to make good commission?
Should you wish to join our team, please email your CV along with supporting documents to careers@profilepersonnel.co.za
Requirements:
Matric3 - 5 Years Sales and Marketing ExperienceTertiary Education Advantageous Ability to manage multiple projects and strong administration skills.Excellent interpersonal skills and presentation abilitySelf Driven and motivated Own Vehicle RequiredTeam Player
Remuneration
Above market related basic Scalable commission Other benefits will be discussed at the interview stage
**Please note should you not hear from us in 14 days please consider your application unsuccessful***
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTk1MjE5NjA2P3NvdXJjZT1ndW10cmVl&jid=1413861&xid=3195219606
20h
1
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Responsible for the capture of orders, creating delivery notes, following up on outstanding delivery notes from projects and creating credit notes.
To manage the administration involved prior, during and after each micros project.
Responsible for sorting and filing all project documentation (sign off’s, timesheets, Delivery Notes…. etc.)
Keeping and managing all Customer’s project related files.
To ensure high quality work and customer service.
To uphold adapt it micros values and procedures.
To maintain customer success in all project administration.
Primary Responsibilities for the Role
Administration
Create jobs on Service Manager and produce delivery notes.Process credit notes and price adjustments after authorization from directors.Check and control all credit notes and keep them in sequenced numbers.Inform Project Managers of all credit notes that need to be signed and re-raised.If the customer AR number does not exist, follow up with the Account Manager to create and promote from CRM.Notify Account Manager of incomplete or wrong AR customer informationProvide sales / customers with copies of invoices upon invoicing (only on request)Invoice courier charges – get UTI info and courier control sheet for backupFile in sequential order and upload to Digital CabinetSolve queries regarding invoicingWeekly – update / correct the job codes and Account Managers on VM jobsPrepare pro forma invoices on requestUpdate the open job status reportLiaises with the account department to assist with the accurate invoicing of software, labor, travel and other charges.Arrange weekly project meetings with the sales department to discuss upcoming installations/projects.Maintain client folders.Maintain all client license & support agreements and ensure that signed copies are filed.To account for all dockets and documentation issued by Micros.File all Sign off, DN and project documentation on Digital CabinetEnsure that Project completed signoff documentation is returned by Installations team.Ensure that Technicians hand back completed Timesheets for each site.Follow-up with Technicians on all outstanding documents, databases, Server swop Forms, DN and TimesheetsReconcile installers’ time sheets with the original order and invoice.Make a new suspension file for each CustomerMake accommodation bookings as and when requested by PMs and send the invoice to Accounts for EFT paymentSchedule Staging TechnicianPrepare Monthly Invoicing Report Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85MjQwOTgwMDM/c291cmNlPWd1bXRyZWU=&jid=1265562&xid=924098003
20h
1
Brief Job Description
Responsible for sales and guest service.
Responsibilities and Duties
Handling of safari requests on behalf of our client, received from repeat or recommended guests, via their website and social media channels, corporate & charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics a nd suitability of optionsCompile attractive tailor – made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at the quote, confirmation, and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best-in-class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practices and ideas with the team on a proactive basisReport any errors or issues to you line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing, and feedback to aid the continual improvement of systems including reservation systems, guest itineraries and others as requiredAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3 party suppliers) and the countries in which we operate to continuously strengthen you knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Experience in and knowledge of East Africa safari – at least 5 years of experienceExperience in a retail sales role for an African inbound operator – at least 10 years of experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales & customer service skills and the ability to close a sale and upsellExcellent communication skills (written/telephone), a service delivery mindset, and a strong customer service focus Target-orientated and experienced in delivering results in a performance-oriented and fast-paced sales environmentStrong administration and organizational skills with great attention to detail with a desire for continuous improvementExcellent time management skills with the ability to multitask and prioritize tasksProactive min...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTA4NzY5MTgzP3NvdXJjZT1ndW10cmVl&jid=1470664&xid=2508769183
20h
1
SKILLS & EXPERIENCE REQUIRED
Strong administration and organizational skillsMeticulous attention to detailExcellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersMust work well under pressureExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupGood computer literacy including use of inhouse sales systemsStrong administration and organizational skills with great attention to detail with desire for continuous improvementCreative, problem-solving mindsetExperience in and willingness to handle issues outside of office hours with requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industryExperience working in a sales team environment and/or operations backgroundStrong sales and customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
RESPONSIBILITIES & DUTIES
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travelChecking availability at the company and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company’s accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in quote system and flagging discrepancies to East Africa SpecialistLiaising with finance team to ensure efficient allocation of deposit to bookingPre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stagePreparation of final documents for ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NDAyMDc3MjU/c291cmNlPWd1bXRyZWU=&jid=1222474&xid=940207725
20h
1
SavedSave
Brief Job description
Responsible for handling the administrative aspects of agent sales
Responsibilities and Duties
Working closely alongside the Agent Sales Consultant to manage some of the administrative and operational task of the sales processChecking availability at the company and 3rd party properties through various platforms as well as securing space on a provisional basis as necessaryConfirmation of all services upon agents’ confirmation as per internal procedureChecking invoices to match costs in the quote system and flagging discrepancies to Agent Sales ConsultantLiaising with Finance Team to ensure efficient allocation of deposit to a booking Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking references on behalf of the Agent Sales Consultant at the reconfirmation stageReport any error or issue to you line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach towards your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures as set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers) and the country in which we operateTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping to improve where possibleAwareness of ways in which we can increase sales and play an active role in increasing the performance of the unitEncourage inter-department cooperationAny other duties as required including possible project work
Requirements and Qualifications
Excellent communications skills, a service delivery mindset, and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skillsMeticulous attention to detailProactive mindset and can-do AttitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience in delivering results in a performance-oriented and fast-paced sales environmentExperience and a good understanding of the safari tourism environmentExperience in and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania)https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU4NjMzNDcxP3NvdXJjZT1ndW10cmVl&jid=1470661&xid=3958633471
20h
1
SavedSave
Company based in Kuilsriver, Cape Town
Position - Late Stage Collections Agent
The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives.
Main Activities:
Outbound SLA and work queues
Servicing outbound calls effectivelyAchieve daily collections targets and monthly KPA targets
Payment Negotiations
Effective negotiation to ensure account rehabilitation in an efficient and professional mannerPrevent account roll forward, reduce account balance in the respective service
Customer Service
To advise customers on product, legislative and account related queriesTo achieve customer satisfaction at all timesTo action customer instructions in an efficient and timeous mannerTo action administrative requirements related to customer account management
Adherence
Adhere to workforce schedule i.e. lunch and body breaksAdhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
Qualification:
Must have a Senior Certificate – Grade 12
Experience:
Must have at least 2 years Late Stage Collections experience in the call centre environment
Functional Knowledge and Skills:
Software: Must be efficient in Account Management Debtor SystemsExcellent verbal & written communication skillsStrong problem solving and negotiation skillsUnderstanding of the Retail Credit Account Management businessAbility to work in a highly competitive and dynamic environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzAxOTg0MzI0P3NvdXJjZT1ndW10cmVl&jid=1322398&xid=1301984324
21h
1
Responsibilities and Duties
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from the quote stage through to client travelChecking availability of our client and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company’s accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in the quote system and flagging discrepancies to the East Africa SpecialistLiaising with the Finance team to ensure efficient allocation of deposits to booking Pre-travel reconfirmations with all suppliers including check on dietary requirements, rooming allocations as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at the reconfirmation stagePreparation of final documents for final checks by East Africa SpecialistReport any errors or issues to you line manager immediately upon discoveryProvide proactive support to colleagues during peak or leave timesProactive approach towards your personal and departmental targets and working together with management to ensure we reach these targetsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as that of 3rd party suppliers and the countries in which we operate, therefore continuously improving and strengthening your knowledge of these destinationsTaking a proactive and adaptable approach to learning in terms of sales skills, systems, processes and product knowledge
Requirements and Qualifications
Strong administration and organizational skills with great attention to detailMeticulous attention to detailExcellent communications skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersExcellent time management skills with the ability to mulit-task and prioritize tasksGood computer literacy including the use of inhouse sales systemsThe ability to work well under pressureProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setup
Requirements and Qualifications - A...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTk3MjA2Nzk3P3NvdXJjZT1ndW10cmVl&jid=1470662&xid=2197206797
21h
1
JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503
21h
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SKILLS & EXPERIENCE REQUIRED
Experience in, and knowledge of East African safari sales – at least 5 years’ experienceExperience in a retail sales role for an African inbound operator – at least 10 years’ experienceSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales and customer service skills (written & telephone), a service delivery mindset and a strong customer service focusTarget orientated, and experience of delivering results in a performance oriented and fast paced sales environmentStrong administration and organizational skills with great attention to detail with desire for continuous improvementExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Strong sales & customer service skills (written & telephone)Knowledge of Business Sales Systems e.g. HubSpot
RESPONSIBILITIES & DUTIES
Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s website and social media channels, corporate and charitable partnersInspire potential clients with knowledge of East African properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of optionsCompile attractive tailor-made itineraries to match client expectations and budgetsEnsuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stagesFollowing sales procedures as set out in the operating manualsFollow up with clients after a safari for any feedback and encourage referralsWorking alongside the Sales Ops consultant throughout the sales and confirmation processCollaborative approach with Guest Services team to provide best in class guest serviceStrive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basisReport any errors or issues to your line manager immediately on discoveryProvide proactive support to colleagues in peak or leave timesContribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as requir...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODAzNDE1NzcxP3NvdXJjZT1ndW10cmVl&jid=1222475&xid=2803415771
21h
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Skills & Experience Required
Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersStrong administration and organizational skills with great attention to detailProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupAbility to work well under pressureExperience of delivering results in a performance oriented and fast paced sales environmentExperience in, and knowledge of East African safari sales advantageousSkilled in designing detailed and individualized quotes for itinerary requestsExcellent sales skills and the ability to upsellExperience working in sales team environmentGood knowledge of sales & reservations systemsExperience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)Experience in and willingness to handle issues outside of office hours when requiredEnergetic and eager to learn
Responsibilities & Duties
Working closely alongside the East Africa Specialist to manage some of the administrative and operational tasks of the sales processChecking availability at Asilia 3rd party properties through various platforms as well as securing space on a provisional basis a necessaryConfirmation of all services upon agent’s confirmation as per internal procedureChecking invoices match costs in quote system and flagging discrepancies to East Africa SpecialistLiaising with Finance Team to ensure efficient allocation of deposit to bookingReconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocationsUpdating systems with timings and booking reference on behalf of the East Africa Specialist at reconfirmation stageReport any error or issue to your line manager immediately on discoveryRespond to ad-hoc requests from agentsProvide proactive support to colleagues in peak or leave timesProactive approach to your personal and departmental objectives and working together with management to ensure we reach these targetsFollowing and adhering to all procedures a set out in the operating manualsAttending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as the 3rd party suppliers) and the countries in which we operate.Taking a proactive adaptable approach to learning in terms of sales skill, systems, processes and product knowledgeUse systems to their maximum potential and play an active role in helping improves where possible...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTUwMzM1Mjk5P3NvdXJjZT1ndW10cmVl&jid=1222473&xid=1150335299
21h
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Location: DURBANDo you have an unwavering attention to detail and an eye for spotting errors? Do you love being the contact point between the Sales team and the Credit Committee? Are you fantastic at evaluation and ensuring documents submitted are correct? Raise your hand because WE’RE HIRING! It’s our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That’s why we want you to join us in the capacity of SME Loan Officer. This role plays an integral part in our team, as you will assess all viable new and repeat SME business deals and implement them properly for all the various SME lending products and present them to the Credit Committee for approval in order to achieve monthly and annual sales targets. So, who are we and why would you want to join us?We are a young, energetic, and passionate group of companies working in different industries, all focused on becoming market leader in our fields. Our fast-paced environment will positively challenge you and keep you engaged as you navigate through changing priorities and varying demands. We work smart, we work hard, but we have fun doing it! Companies in our group include:LNDR – a lending solutions providerCryosave – A bank for newborn stem cellsAPS – an outsourced call centre management company What can we offer you? Some of our benefits include:Modern fit-for-purpose people practices.Working in a state-of-the-art tech building that includes access to on-site gym to help you grow your fitness as much as you do your brain.Two on-site restaurants that will have you inhaling aromas of mouth-watering lunchtime dishes, and freshly brewed coffee. At Fintech campus that’s just a part of the rhythm of the day. Great, so who is a good fit? A specialist with a high attention to detail and who can ensure documentation submitted is correct. Someone who fully understands the SME loan application process. The ideal candidate will also have excellent verbal and written communications skills and the ability to provide explanations with clearly and concisely. You may be wondering, what does such a fantastic individual’s duties include?Assess all loan applications that are allocated to you to process.Do a thorough Due Diligence on all loan applications, reject the ones that are not viable and submit and present prospective good deals to the various Credit Committees for approval.Once a deal is approved, the loan must be implemented properly up to the pay-out stage which includes: all relevant documentation on file, client and Executive Management to sign all digital loan documentation and the loan to be progressed to pay-out stage. Clients to be sent Proof of Payment and relevant bonds registered with our Conveyancing Attorneys.Deal with all client queries that are passed onto you and get the client to load and / or send all the required information timeously.Assist prospective clients to complete the on-line applicatio
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21h
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Company based in the Waterfront, Cape Town
Position - Gaming and eSport Specialist
Salary based on experience
Please forward your CV to Michelle - kindo.m@abcworldwide.com
Purpose of this job
The Gaming and eSport Specialist is responsible for strategically leveraging opportunities to cement the brand as the leading energy drink brand in gaming and eSports in South Africa. The companies mission is to build the leading Global Beverage and Media Brand that gives wings to people and ideas. The Gaming and eSport Specialist is responsible for supporting this vision in market through for the development of the South African Gaming and eSports Strategy delivering positive Brand association and driving Brand and Can love.
As an early supporter of gaming and eSports, we will further increase its presence because we find new consumers by helping establish local talents on a global stage. The National eSports Specialist will drive his/her local strategy through a structured program of activities and around the country / region consumer needs.
He/She has full content + budget responsibility for everything happening around eSports in his/her market and has the support of local Field teams in delivery of activity.He/She will identify and nurture local eSports talents and will design and deliver innovative and sustainable eSports events according to global strategy and to local consumer needs.He/She has to be creative, innovative, following and predicting trends in eSports on a daily basis.He/She understands and respects the brand values and the goal of each of our actions from a marketing perspective.He/She works as part of the Marketing team, ensuring all eSport activity fits with the local needs and global Strategy, by working with Field teams for bottom up insights and global team for top down strategy.He/She will have commercial understanding and work in collaboration with sales teams towards improving our physical and mental availability in gaming & eSports centres and events.
Responsibilities
Create and execute the long term local Gaming and eSports Strategy to ensure the brand is the N°1 beverage in Gaming and eSports.Drive and lead all Gaming and eSports activities in market and support field teams in developing the strategy to 3rd party programs related to eSports.Drive and lead all eSports projects within all departments, as project lead of functions and communication streams.Development of strategic partnerships to ensure the presence and visibility of the brand in eSports and Gaming.Creation and execution of eSports events including set-up of all local/national activation utilizing support and expertise of events team.In partnership with local athlete manager, discover and partner with new talents and potenti...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjMzMDY0NjQyP3NvdXJjZT1ndW10cmVl&jid=1545846&xid=2633064642
21h
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