Snr Sales Ops Consultant - Travel Industry

SKILLS & EXPERIENCE REQUIRED

• Strong administration and organizational skills
• Meticulous attention to detail
• Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
• Must work well under pressure
• Excellent time management skills with the ability to multi-task and prioritize tasks
• Proactive mindset and can-do attitude
• Ability to work independently as well as within a broader team setup
• Good computer literacy including use of inhouse sales systems
• Strong administration and organizational skills with great attention to detail with desire for continuous improvement
• Creative, problem-solving mindset
• Experience in and willingness to handle issues outside of office hours with required
• Self-starter and the ability to work independently as well as within a broader team setup
• Energetic and eager to learn

SKILLS & EXPERIENCE ADVANTAGE

• Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industry
• Experience working in a sales team environment and/or operations background
• Strong sales and customer service skills (written & telephone)
• Knowledge of Business Sales Systems e.g., HubSpot

RESPONSIBILITIES & DUTIES

• Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travel
• Checking availability at the company and 3rd party properties through various online platforms as well as email requests
• Compiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possible
• Provisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in play
• Provisional holding of the company’s accommodation on inventory management system
• Confirmations of all services upon guest confirmation, checking for accuracy
• Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
• Liaising with finance team to ensure efficient allocation of deposit to booking
• Pre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needs
• Updating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stage
• Preparation of final documents for ...
  
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