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This is an overnight reception position in a popular and well run Boutique Hotel in Green Point. The successful person would join a great team. Please note that this position is an overnight role. Previous hotel experience a bonus. Please send full CV to BoutiqueinCapeTown@gmail.com
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A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Qualifications and skills:
• Grade 12 (essential)
• Good literacy & numeracy skills (essential)
• MS Office Suite proficiency & previous experience on a PMS system
• At least 2 years’ experience in a similar role
• Effective communication skills
Responsibility:Key focus areas:
• Guest Handling & Service
• Administrative Functions
Salary: RMarket Related
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A private game reserve is looking for a Receptionist to join their team. This is a live-in position and preferably a young, single person who is available immediately and willing to relocate to the Ceres area.
Working as a Receptionist means that your focus is to ensure that the needs and requests of the guests are met, and that each guest has a memorable stay.
Qualifications and skills:
Grade 12 (essential)
Good literacy & numeracy skills (essential)
MS Office Suite proficiency (recommended) & previous experience on a PMS system
At least 2 years’ experience in a similar role
Effective communication skills
Additional information:
This is a live-in position in the Ceres Karoo
Only shortlisted candidates will be contacted
Key Performance Areas:
Reception
Greet the guests on arrival by making use of their surname
Register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc.
Allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid
Liaise or alert the ranger so that the guest’s luggage is taken to his room and the key issued
Rooming guests explaining all amenities in the room
Ensure all charges are posted and billing is correct prior to departure
Answer telephone professionally within 3 rings
Ensure messages are relayed to all HOD’s
Assist with Stock Take
Maintain cleanliness of reception desk as well as the curio shop
Ensure Welcome Cards are handwritten daily
Update Nationality Report daily
Assist guests with any queries or requests
UPSELL Activities offered at the Lodge
Adhoc
Ensure that the occupancy list is updated and copies given to the relevant department
Redirect all special enquiries to the Guest Relations Manager and General Manager
To perform any other associated and reasonable task that may be required from time to time
Standard Requirements
Maintain a neat, well-groomed appearance at all times
Wear a clean, ironed uniform and a name
Radio etiquette
Telephone etiquette
Respect his / her supervisor and be a good team player at all times
Responsibility:This position has the responsibility of dealing with guests on a daily basis.
The duties include guest handling as well as performing administration tasks. You are required to obtain reservation information, and offer valuable information to guests regarding accommodation, services and activities and will act as the communications hub of the lodge, distributing information without delay to the relevant people and departments.
Key focus areas:
Guest Handling & Service
Administrative Functions
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A well-established Tourism Company requires a Reception to join their team.
Requirements:
• Experience in Hotel/Private Game Reserve/ Accommodation reception specifically
• Presentable and well – groomed
• Friendly and well spoken - Can communicate well with guests, suppliers and staff
• Professional at all times
• Hard working and use initiative
• Hands-on problem-solving approach
• The ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Reservations experience adv.
• Own transport
Please note that only suitable candidates will be contacted.
Responsibility:Job Duties:
• Meet and greet clients, guests and others
• Answering calls and transfer calls to requested departments
• Will have to be well equipped to work on a switchboard
• Stationery stock purchase and control
• Ensure that the front entrance of the office is neat and tidy at all times
• Filing as requested
• Data capturing as requested
• Might have to work on a booking system, which would require you to be computer literate
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Looking to place a Reception / All-Rounder / Reservations... build your CV by gaining experience and 360 exposure to the management of a Lodge… You will be assisting our kind and caring GM, being her right hand, whilst you assisting in administration, reception, reservation, FO… you name it… there you will be assisting. Subsequently, the obliging, helpful, diligent graceful follower would most likely be the successful incumbent. Considered an excellent opportunity for the more mature applicant…
This position includes accommodation
Duties:
Responsible for FO / Reception / Reservation
Maintain a positive attitude and friendly demeanour.Welcome guests as they arrive.Manage incoming callsPerform reservation requestsRespond to all guest questions and requests.Manage guest bookings and reservations.Keep a tidy and orderly work space.Verify customer information and payment options,Determining rooms availableAssign rooms and respond to customers with confirmation emails or letters.Accept paymentsCheck guests out.Administration
Must have exp in:
Point of sale system Apex, Plus central, Nebula Pos Min 1- 2 yrs exp in Reservation / Reception /FOHMin 1 -2 yrs exp in Stock ControlPrevious exposure to a Lodge / Hotel environmentExp in Compliance officerGuest LiaisonPrevious exposure to a Lodge / Hotel environmentPref a tertiary education in related field
KPA’s
ensure faultless and continual quality customer service at all timesmanage bookings, greet guests,seamlessly resolve customer issues or complaints.Strong multi-tasking skills; multi-tasking with easeSound communication competenciesCapable of working in a fast-paced environment.Ability to manage complaints subtly.
Qualification
MatricRelevant tertiary qualification would be advantageousStrong working knowledge of the Microsoft Office Suite and other relevant computer programs.
Soft Skills
Obliging characterDiligentFriendly demeanour.Problem Solving.Multi-tasking
For the young & guest orientated, this position holds ample opportunities within the Group as a whole
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Village N Life is a leading Tourism and Hospitality company based in the Western Cape.
Farmhouse Hotel in Langebaan houses our fine dining restaurant, Le Petit Maison. We are currently searching for a dedicated and experienced Restaurant Supervisor.
Main purpose of the position:
Provide friendly, tentative and timely service in order to create an exceptional experience. To assist in the day to day running of the restaurant and to help ensure manuals, SOPs and logs are always kept current and implemented. Restaurant supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.
Minimum Requirements:
Grade 12 or equivalentHospitality qualification is advantageousAt least 2 years in a supervisory role in a fine dining establishmentFamiliar with all duties of the restaurantOPERA experience advantageous
Main duties of the role:
Communicate with service, kitchen staff and reception staff regarding reservations and special events.Managing restaurant staffs work schedules.Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.Monitoring the restaurant’s cash flow and settling outstanding bills.Resolving customer complaints in a professional manner.Maintain restaurant public area aesthetics i.e. look and feel of restaurantUpsell F&B, accommodation, and tourism services
If this sounds like a good opportunity, please contact us with an updated CV and contactable references.
Due to the large amount of applications received, only candidates who meet the minimum requirements will be contacted.
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To assume full control of the hotel from 22:00 to 06:00, ensuring all queries are handled efficiently and promptly. To ensure successful closing and balancing of Micros and APEX and seeing to the comfort and well being of the guests, in accordance with agreed company standards. LIAISES WITH: Duty ManagerFront Office & Concierge Staff of retiring shiftDuty ManagerFront Office staff & Concierge of morning shift. Main duties To be readily available at all times to deal with a problem or a complaint i.e. to be equipped with a pager for immediate contact. To ensure late arrivals are checked in correctly and their luggage is sent to their room without delay, advised of all the facilities of the room as well as meal times and services the Hotel has to offer during the course of the day and night. To ensure that both Micros and APEX are balanced, and that all relevant reports are distributed. To do regular floor checks, noting and acting upon any irregularities. To hand over any maintenance requirements. To ensure of accurate, speedy and friendly service in room service. To issue stock when necessary. To ensure that no unruly behavior persists and to take appropriate action in the event of unreasonableness by guests or staff. To maintain strict security measures, by liaising with security staff. To carry out regular patrols of the hotel and ensure the respective staff and security are carrying out their respective duties. To be aware of the hotels disciplinary procedures. To ensure that late arrivals are made aware of services available at night. To ensure that room service orders are prepared to the required standards and served promptly, professionally and courteously. To ensure with the help of security that no unauthorized person has access to any part of the Hotel. To advise respective departments of staff booking off sick for the day. To provide in depth hand-over to Front Office Manager/Duty Manager. To ensure that all the restaurants and banqueting facilities are properly secured after close of business. To ensure that all unnecessary lights are switched off between 0h00 and 06h00. To ensure that all cash, floats and keys not required for the night operation are securely locked away. To ensure that room service trays are collected from the floors as well as orders required by guests for breakfast in their rooms. To ensure that wake-up call requests are actioned at the correct time. To ensure complaints for the night are passed on to the arriving Front Office/Duty Manager and respective H.O.D. ADMINISTRATION Balance pre-lists from Restaurant breakfast, Restaurant dinner and Room Service. Print preliminary audit to ensure the system is in balance. Print the end o
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Cape Town - The Client Experience Manager will be responsible for creating an all-around-amazing customer-journey experience through value propositions that enhance tenant experience thereby facilitating strong tenant retention and growth. Responsible for building and maintaining strong relationships and a sense of community-attuned to tenant needs throughout the duration of the lease term.Develop innovative customer add-on services attuned to tenant needs, through collaborative and financially astute business opportunities.Duties and responsibilitiesClient Experience Management:• Develop tenant experience guidelines and training o sign in process at reception o training of front desk personnel o brochures and information management o display, flower and décor presentation• Communicate with tenants (welcoming them into the building, celebrating lease anniversaries, address complaints, finding solutions to problems, offering information, being visible)• Facilitate exit interviews• Establish a presence at buildings with regular catch ups with tenants, identify opportunities for client inter-action by understanding the nature of the client’s business and their supply chain creating introductions and collaborations for business between tenants.• Analyse and gather information on tenant needs• Collaborate with external parties to enlists the relevant service/amenities that are required within each building and/or area that will add value to the tenant experience: o coffee and food availability and procurement o laundry services (e.g. arrange service provider will collect) o car cleaning services o stationary organisations o chauffeur services o closely located hotel accommodation for visitors. Special offers and rates can be negotiated for our clients. Retailers and service providers offer this as part of their promotional activity.• Negotiate and Manage Service Level agreements with these organisations to ensure the quality and presentation are aligned with THE clients brand.• Ensure cost effectiveness of these services.• Develop model to ensure these services are attractive and cost effective to existing clients• Create a communication strategy dealing with appropriate area related info. They will create ‘touch points’ with our clients, which builds connectivity and opens opportunities for relevant team members to develop• Talks and events of public interest can be sourced as an opportunity for collective training, information sharing and connection between tenants. Even organising events as simple as wine and beer tasting in the foyer / reception – it gets clients together and creates a community• Support the planning and supervision of educational, professional and personal development events based on tenant needs• Recommend best practices for the benefit of the broader company related to tenant experience, new deals, hospitality services, operations, events and training• Ensure that tenants b
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The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined action. Description: The Rooms Division Manager will direct and control the following departments within the Hotel: Reservations, Reception and Information / Tours Counter, Telephone Section, Airport representatives, Front Office Cashier, Porters Department and Housekeeping. The positions main duties are divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedules, ensuring control of expenditures as well as budgets set. Requirements: MatricRelevant Hospitality Management qualification3 -5 Years previous Rooms Division Management experience essentialSound knowledge of Front Office, Reservations and General Management ProceduresCommunication, engagement and Guest Service SkillsStrong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)Hands on Problem Solving approach and the ability to remain calm under pressureAbility to work as part of a team, as well as independentlyEffective communication with members of staffHonest and trustworthy beyond approachGreat attention to detailPresentable and well spokenTeam Player who leads by exampleProactive in approachPeople management skillsLeadership skillsPlease note that relocation costs will be for your own expense should your application be successful and you reside outside of the Pretoria Area.
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Job purpose The Client Experience Manager will be responsible for creating an all-around-amazing customer-journey experience through value propositions that enhance tenant experience thereby facilitating strong tenant retention and growth. Responsible for building and maintaining strong relationships and a sense of community-attuned to tenant needs throughout the duration of the lease term.Develop innovative customer add-on services attuned to tenant needs, through collaborative and financially astute business opportunities. Duties and responsibilities Client Experience Management: • Develop tenant experience guidelines and training o sign in process at reception o training of front desk personnel o brochures and information management o display, flower and décor presentation• Communicate with tenants (welcoming them into the building, celebrating lease anniversaries, address complaints, finding solutions to problems, offering information, being visible)• Facilitate exit interviews• Establish a presence at buildings with regular catch ups with tenants, identify opportunities for client inter-action by understanding the nature of the client’s business and their supply chain creating introductions and collaborations for business between tenants.• Analyse and gather information on tenant needs• Collaborate with external parties to enlists the relevant service/amenities that are required within each building and/or area that will add value to the tenant experience: o coffee and food availability and procurement o laundry services (e.g. arrange service provider will collect) o car cleaning services o stationary organisations o chauffeur services o closely located hotel accommodation for visitors. Special offers and rates can be negotiated for our clients. Retailers and service providers offer this as part of their promotional activity.• Negotiate and Manage Service Level agreements with these organisations to ensure the quality and presentation are aligned with THE clients brand.• Ensure cost effectiveness of these services.• Develop model to ensure these services are attractive and cost effective to existing clients• Create a communication strategy dealing with appropriate area related info. They will create ‘touch points’ with our clients, which builds connectivity and opens opportunities for relevant team members to develop• Talks and events of public interest can be sourced as an opportunity for collective training, information sharing and connection between tenants. Even organising events as simple as wine and beer tasting in the foyer / reception – it gets clients together and creates a community• Support the planning and supervision of educational, professional and personal development events based on tenant needs•
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We are now accepting applications for a Porter an individual who is the initial professional contact with each guest that arrives at the Porte Cochére and who has to ensure the guests / members are made to feel welcome whilst maintaining the Leading Hotel of the Worlds standards.A minimum of Grade 12 or equivalent, 1 years relevant experience in a 4* or 5* establishment, a valid drivers license with PDP and knowledge of the resort and surrounding areas are required. The ideal candidate will have excellent communication skills, be guest orientated, well presented and friendly.Duties include, but are not limited to: Escort guests to the Reception areaLuggage handling for arrivals and departuresEscort guests to and assist with becoming familiar with the room (rooming)Be familiar with and promote services and amenities of the ResortShuttle guests on the premisesTransport guests between airport, Resort and other locationsAdverse working conditions: Must be prepared to work weekends & Public holidays,Must be prepared to work shifts,Must be prepared to work outside in inclement weather.If you believe you have suitable experience and qualifications, please apply online. Application Process: Closing date: 06 March 2022 How to apply:
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An eclectic accommodation collection situation on a lush green golf course in Knysna is looking for a passionate Hotel Manager to support as established team. Let us know if you have what it takes.CANDIDATE MINIMUM REQUIREMENTSEducation:• Grade 12 or equivalent• Accommodation Certificate/ Hotel School diploma is advantageousWork experience:• Previous experience in the same or similar position in a 4/5 star hotel• Familiar with all duties and procedures in Front Office / Reservations Department and Hotel Operations• MS Office (Word, Excel and Email) is essential• Opera experience is essentialOther:• Reliable, responsible and dependable to fulfil obligations• Attention to detail• Willingness to lead, take charge and offer direction• Ability to multitask• Show initiative by taking control of task • Excellent communication skills • Friendly and service orientatedTasks (include but not limited to):• Ensure smooth operation of the reception area• Ensure guests are greeted, checked in and allocated rooms promptly and courteously • To ensure reservations are taken correctly and courteously• Ensure credit control procedures are strictly adhered to • To ensure guest accounts and O status is kept up to date• Ensure effective and speedy check out facilities• Ensure collection and delivery of luggage to rooms is done efficiently• To ensure that the hotel entrance is correctly managed• Ensure that rooms are serviced and maintained to the standards• Make sure all front of house areas are clean and tidy at all times• Ensure the housekeeping and laundry back of house is clean and free of clutter• Ensure the smooth operation of Housekeeping on a daily basis• Daily spot checks of suites and rooms to ensure VNL standards• Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping• Reporting and follow up of all maintenance issues pending or outstanding• Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.• Planning of the rooms winter maintenance program • Be familiar with the Health & Safety measure of the property• To ensure regular on-the-job training is training place in your departments• Ensure dress code of staff is up to standard• Holding regular performance appraisals with senior staff, identifying areas for development and training needs• Be readily available to deal with problems and complaints• To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff• Ensure accurate and timeous submission of all reports and administrative work• Prepare and submit annual budgetary information and updates as required by Financial Manager• To ensure effective liaison between Reservations & Front Office and other departments (e.g. Housekeeping, Main
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A 4* Boutique Hotel and Restaurant Located in Sandton.Job DescriptionWe are seeking a Couple who are a combination of Sous Chef/Assistant Hotel Manager in terms of skills and experience. Ideally he will be in the kitchen but also assist with duty management/maintenance as required and she will be more front of house, Reception, Housekeeping, Guest Relations, Back office, Events, Stock Control. Food style served at establishment is upmarket dining. Well prepared and presented plated fare as well as conferences/Small functions. The couple will report directly to the Owner Couple (Executive Chef and GM) and will act as their 2IC. Previous experience within similar roles required.QualificationsHim: Formal Professional cookery/Culinary arts diploma. Her: Relevant Hospitality Qualification.SkillsGreat Communication and interpersonal skills. Ability to engage well with others (Staff and Guests), Good Leadership skills. Versatile skills sets and able and willing to assist in all areas of the operation as required. Proven solid track record.Salary / PackageR20000-R25000 As a CoupleBenefitsAccommodation and Meals on duty provided. Regret couples with pets or children cannot be accommodated on site as Accommodation available is not suitable for same. Would suit young couple with no pets or children
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The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!WHY WORK FOR US? Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers dont manage managers, we are all simply doers.Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We dont need to or want to wait for approval. We recruit on experience but promote on values the core of which is rigor, disciplined thought and disciplined action. Description: We invite internal applications for a Learning Programme Manager and Facilitator. The incumbent will be based at THE CAPITAL Support Office based in Sandton and will report directly to the Training Manager. This position will be based in Sandton, but some national travel will be required.The purpose of this position is to manage and facilitate The Hotel Academy Schools Learnership and Inservice Learning programmes by creating and implementing yearly academic calendars, import and manage the learners on our Learning Management System, and communicate learner engagement and results to all relevant parties. This person will manage content, assess learners digitally and in their operations and create student reports monthly. They will also liaise with all relevant SETAs to accredit new courses for the school, register learners for learning programmes, and submit all relevant information to the company representatives for BBBEE, Tax, and Skills Development Levy Purposes.As a Programme Manager they will manage all elements of the learning process including facilitation, assessment and, when required, moderation in line with SETA guidelines. As a facilitator they will plan, develop, and present contact sessions for learners enrolled in The Hotel Academy School learning programmes and report on the sessions according to the required standard. Requirements: A qualification in Hospitality Management from a reputable Hospitality School.At least 3 years Operational experience in either Food and Beverage, Front Office, Housekeeping, Kitchens, or a combination of all of theseAt least 3 years experience in facilitation and assessment of learning programmesAssessor and Moderator Accreditation is preferredAccreditation with CATHSSETA to facilitate and assess Food and Beverage Service, Hospitality Reception and Accommodation Services Qualifications would be beneficialAccredited as an SDF (not essential)High level of computer literacy with proficien
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Serial South African entrepreneur, now based in Spain and the UK, looking for a kick-ass PA/assistant with bookkeeping experience.We run a group of small hotels across Scotland, and have worked well with South African volunteers and team member over the years. Now, we're looking for someone who can stay on for years to come, as an assistant/PA/bookkeeper to our director. Initially, we'd want the person to come over to spend at least three months (but ideally six) learning the businesses and properties in the UK. Then, on returning to SA, being our go-to person for administration, keeping finances recorded, and being a WhatsApp contact backup for our team and guests.The ideal applicant would be looking to stay based in South Africa (we cannot offer sponsorship for a full working permit in the UK for a few years yet) but able to travel for at least three months every year (at the company's expense). The role in the UK at first will involve active day-to-day management and involvement across all parts of the business, to learn the ropes - reception, bar, breakfast, housekeeping, admin - and will then transform into more of a pure admin/support role once based back in SA (where the job will be remote, and able to be done from home).You would need to be able to qualify for a UK tourist visa at first (meaning able to show some form of income or savings, and having a valid passport with some past international travel is a strong plus), and show a strong work ethic and desire to learn. Age is no restriction - we're happy to talk to applicants in their 20's or 60's - but what matters is attitude and willingness to get stuck in.Salary on offer would be in the range of R18-22k to start, with regular reviews annually. Looking for someone able to start the visa process almost immediately, and able to travel by end April or the start of May. Please submit a short cover letter/intro and CV to allaboardtheinternship (at) gmail, and in the Subject line, put the name given to the beautiful mountainous area of northern Scotland (clue, it starts with an H!)
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Office Manager | Executive PA Claremont, Cape Town Our client, a Global Investment firm is seeking an Office Manager, to support their Operations team.Key Duties and Responsibilities: Executive Assistance Preparing and editing correspondence, reports, and presentations for the Senior Management and team as requiredTravel Management Managing all aspects of local & international travel, including travel into remote locations, for the full team in accordance with required processesUsing initiative to effect Foreign Exchange applications, visa applications, land arrangements, hotel bookings, meetings, etc.Reconciliation of all travel expenses as required by FinanceBack up to travel administrators in different regionsOperations/Administration Assist with implementation of local procedures which are in place for the officeFacilities and Office Management Coordinate with landlord with respect to landlord provided servicesEnsure day to day facility issues, incidents and tasks are effectively managed including alarm, access cards etc.Manage mail and courier deliveriesMaintaining the service contracts for all equipment and ensuring the servicing is done on a timely basisInforming staff of any new policies and procedures set by the building owner and ensuring they are adhered toMonitor and ensure availability of all necessary office stationery and check stock to determine inventory and re-order levelsCheck daily that all areas of the offices are cleaned to satisfactory standards and ensure availability of cleaning materialsEnsure all office supplies are ordered as required and stock control is in placeEnsure meeting rooms are clean and co-ordinate meetings, visitors, and room bookings as necessary. Manage the cleaning service and processing of invoicesManage reception through receiving of goods, deliveries, repairs, and visitorsAd hoc events Managing all aspects of events for the full teamQualifications and Experience 3+ years experience as an Office Manager and experience gained on an Executive PA support level within the financial services industry (preferred) Experience with local and international Travel bookings is essential with experience gained in arranging international travel into remote areas being highly advantageous! Highly and proven proficiency in Excel, Word, PowerPoint (Advanced) Project/process management experience and skillsAbility to plan, organise, co-ordinate and prioritise effectivelyStrong command of English, both written and verbalAbility to apply sound business judgment and an analytical, pragmatic and creative approach to problem solving
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Purpose of the job: Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction. Key Results Areas include: Monitoring of access and overrides for staff and membersManaging of ReceptionistTraining of ReceptionistReception stock controlResolving member complaintsCommunication with members and staffCash managementAssisting with Club Administration when necessary covering for Club AdministratorExperience & Competencies: Intermediate PC skillsPrevious experience within a front desk/hotel reception or welcome desk position added advantageDisplay friendly and efficient qualities that reflect the Planet Fitness wayAdvanced levels of accuracyProven track record in managing staff, planning, organising, conflict handling and problem solvingAbility to motivate staff and lead by exampleHave excellent communication skills and be able to liaise at all levelsPossess high level energy levelsDisplay uncompromising levels of honesty and integrityMust be able to work shiftsReliable transport
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQ2MDg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1125742&xid=1109_46085
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As a Rooms Division Manager, you will be responsible for the management and coordination of all Rooms area departments and managing staff. Plans, develops, implements, and evaluates the quality of propertys guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brands standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department..Requirements: Diploma in Hospitality ManagementMinimum of 5 years’ experience in a similar roleDriver’s License with own reliable transportResponsibilities: Aesthetics Ensuring that all the furniture is skillfully placed in each area of the hotel and complies with the agreed specs of the Chairman.All the décor, painting, sculptures etc. are positioned so that the best aesthetic look for the area can be achieved.Ensure all furniture and accessories are always maintained and clean up to standard.All the aesthetics files are kept up to date and monitored.Flowers are fresh and attractive daily in all public areas. Housekeeping: Ensure that rooms are serviced and maintained to the standards laid down by the company.Make sure all front of house areas is always clean and tidy.Ensure all cleaning equipment is correctly maintained and stored.Ensure the smooth operation of Housekeeping daily.Daily spot checks of suites and rooms to ensure 5-star standards.Checking of all monthly stock takes for amenities, chemicals, and linen for Housekeeping. Facilities: Regular checking of the property in general and rooms and ensure that all maintenance items are attended to.Reporting and follow up of all maintenance issues pending or outstanding.Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.Planning of hotel projects in conjunction with the Chairman and Facilities Manager Guest Relations Be readily available to deal with problems and complaints.To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staffEnsure all enquiries are dealt with efficiently and courteously.Dealing with, following up on and documenting any guest related incidents arising in the hotel Front Office: Ensure smooth operation of the reception area.Ensure guests are greeted, checked in and allocated rooms promptly and courteously.Ensure check in procedures are strictly adhered to.Ensure maximum occupancy with agreed overbooking policy.To ensure reservations are taken correctly and courteously.Ensure credit control procedures are st
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUxMTk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1125889&xid=1109_51194
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Employer DescriptionA 4* Boutique Hotel and Restaurant located in Sandton.Job DescriptionThe ideal candidate will have their own car as the position transcends just kitchen work. The right person will be comfortable walking the floor and sitting at reception when required as well as tending to minor maintenance issues during quiet times, an all-rounder who is seeking a friendly working environment. Will also work in the kitchen at Senior CDP/Sous Chef Level, reporting directly to Owner/Executive Chef. Upmarket Dining style cuisine served at restaurant. Previous experience within similar role required.QualificationsFormal Culinary/professional cookery diploma.SkillsHands On. Pro-active. Able and willing to assist in other areas of the boutique Hotel, ie. reception, assist with maintenance when required. Good Culinary skills. Good Team Player.BenefitsNegotiable.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyMTUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210717&xid=1109_82152
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As our clients Front Office Host you will be responsible for the arrival experience of guests, including reservations, check-in and departure of the guests as well as handling all guest needs and requests, providing a superior service that is courteous, professional and creates memorable experiences for all guests.Your key responsibilities as host will include, but not limited to; Promote the hotel brand, image and reputation. Assist in the check-in and check-out process for guests Ensure arrival foyer, reception area and back of house areas are well maintained and presented at all times Build rapport with guests to better understand their individual requirements Fulfil all duties to the highest standard with enthusiasm and passion Act in the best interest of the guest and the hotel at all times Willing to undergo on-going trainingSkills and experience: 2 years of experience working within a Front Office Team in a hotel Impeccable grooming and presentation Excellent written and spoken English Strong business and work ethic Refined customer relations, resolution and problem solving skills An exceptional level of organisation, attention to detail, and commitment to providing an outstanding guest experience A flexible schedule is preferred as evening and weekend work will be necessary.To ensure that your application is received and added to our ATS system, please apply online at www.zarecruit.co.za/vacancies Only applications via our website will be considered.Whilst we really do appreciate all applications, only short-listed candidates will be contacted.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MjE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126886&xid=1266_39217
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