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Results for hr in Jobs in Northern Pretoria
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Red Ember is actively recruiting for a Payroll Administrator based in Menlopark, Pretoria.
Suitable candidates must have 3 to 5 years of payroll experience on the Sage (VIP) Premier system.
Key responsibilities:
General monthly payroll for 3 payrollsStatutory paymentsGeneral monthly reportingChecking and Auditing Payrolls, ensuring legislative complianceCalculations, payments, and reconciliation of Payroll tax and Group tax including IRP5Maintain Employee Self Service program and HR PremierProvident Fund, Medical Aid and UIF applicationsManage Company benefit programs
Requirements:
Matric South African CitizenMinimum of 3 years experience in payroll administrationComputer Skills in Microsoft ApplicationsPremier HR ESS
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODI5MjIyNzkxP3NvdXJjZT1ndW10cmVl&jid=568087&xid=2829222791
7d
1
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Company in Pretoria is looking for a production planner. The purpose of this position is to execute daily production schedules/plan for all production units, capacity planning, KPI reporting, measure adherence to processes , Ensure master data is updated daily, monitor variances in forecasts daily, cover for materials planner when necessary. Production planner will also need to communicate all of the above to the relevant stakeholders and when required.
Strategic Planning
Participate and influence department strategyMonitor and track against the planDevelop recommendations and subsequent action plans to enable the delivery of the departmental strategyDay to day interaction with team members to deliver strategyBuild and develop effective relationships with relevant stakeholders to highlight and determine best solution to overcome challenges to continuously improveContribute to delivering strategic plans with suppliers by liaising regularly on trend changes and tactical forecastingProactive and regular communication with key stakeholdersConduct stock build plans considering capacity raw materials supply ect
Operational Planning
Understand and optimise supply chain and systemsUnderstand internal and external factors which impact on demand and ensure these are reflected in forecastsCommunicate with internal and external stakeholder to maximise efficienciesIdentify challenges, trends and opportunitiesMaintain Data and SystemsCollate Information and AssumptionsReach Consensus through AlignmentShare and Publish the PlansTrack and Manage PlansIssuing daily plans/schedules for all production unitsResource Shift/ Labor planning
Continuous improvement
Analysis of historical and current performanceUnderstand market / product trends as well as department focus that could impact demandImplement tactical plans to support business decision making (6-18 month focus on capacity, Staffing ectImplementation and review against long term tactical plansPlanning initiatives / Innovation to improve planning
Teamwork / Staff Engagement
Living the Company values in an individual and team capacity aimed at building a cohesive working environmentActively participate in all people development initiatives linked to the HR Strategy including but not limited to: performance management; succession planning; talent management; change, process optimisation and engagement initiatives etc. to ensure the team’s performance meets the required standardsBuild, support and maintain healthy diverse internal (peers / team members/managers) as well as...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTk5MTU5NjM1P3NvdXJjZT1ndW10cmVl&jid=375388&xid=3999159635
7d
Ads in other locations
1
ProjectLink is currently looking for a part-time Virtual Human Resources Administrative Assistant for 10 hours per week.Duties: HR AdministrationFIlingAssisting with recruitmentPreparation of contracts and other documentsAssisting with the preparation of reportsGeneral AdministrationEnsuring accurate record-keeping of the Client Engagement TrackerAdhoc duties as requiredMinimum requirements: HR Degree or studying towards an HR DegreeOwn Laptop and InternetComputer literacy (MS Office applications, in particular)Strong communication skillsAttention to detailThe ability to keep sensitive information confidential
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY3NzA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1167125&xid=1109_67709
2y
1
We are looking for a Site Agent for an ongoing project in Silverton Pretoria.The candidates duties will be as follows:Candidate will be expected to report to site at the beginning and of shifts and submit attendance reports;Ensure that all labor requests received from clients are executed timeously by means of effective recruitment, following correct admin procedures and conducting proper client services;Verification of certificates / trade references, criminal checks, required documents and obtain acknowledgement of the employee;Arrange Interviews with clients – short list with CV/verifications on employee;Arrange Induction / Medicals – ensure order numbers for Induction & medicals, arrange badging and plant training where applicable;Issuing of PPE;Collection of time sheets and verification before sending to payroll;Visit / liaise with client on day-to-day basis on performance of employee;Onboarding employees;Administration of training to new recruits;The candidate must be able to work with clients to understand their needs and solve problems independently;REQUIREMENTS: Candidate must have HR outsourcing experience;HR related qualification;Previous working experience in a similar role;CODE 10 Drivers Licence;Must reside in Pretoria to be able to assume role immediately;
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNTk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178642&xid=1109_70596
2y
1
Job & Company Description: My client is a leader in the development of HR management systems and competes worldwide with their innovative product. They serve various clients, ranging from 50 employees to 50,000 employees which enable their employees to always stay engaged. They are seeking talented developers to join their team. Individuals should be bright, innovative and a team player. Multiple positions available! Job Experience & Skills Required: Matric certificateBSc in Computer Science, B.Eng in Computer Engineering or equivalentExcellent academic resultsMore than 2 years experience as a developer1 years working experience with MVCExtensive experience in C#, ASP.Net and SQL server
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4Nzk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123724&xid=1109_58794
2y
1
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Requirements Matric or Relevant.Excellent communication skills, both verbal and written.Strong numerical aptitude and attention to detail. Great Excel skills.Proficient in MS Office.Relevant Experience. Duties and Responsibilities General Administration skills Data Capturing Customer queries Sales Coordinating with the HR department to ensure correct employee data.Providing administrative assistance to the Payroll Department.Collect and verify timekeeping information for all employees.Prepare and submit reports with payroll information to supervisor.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg2NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1218566&xid=1109_86536
2y
1
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Requirements: Education Bachelors Degree or equivalent qualification in Human Resources Management. Experience Minimum 5 years experience as an HR Generalist (ideally within the manufacturing and/or logistics industries).Extensive knowledge of the LRA and Labour related legislation and in person CCMA representation to Arbitration. Skills and Knowledge Interviewing Skills.Employee Relations Processes.Labour legislation.Functional HR knowledge including recruitment, learning & development; performance management; talent management; workforce planning.Change Management.Remuneration & benefits.Financial and Business Acumen.Project Management.Proficiency in MS Office; PeopleSoft.Communication skills (Verbal and Written).Personal Credibility & integrity.Decision-making.Evaluating & Developing HR competence.Results orientation.Developing relationships.Innovation & continuous Improvement.Service orientation.Analytical thinking & Conceptual ability.Managing risk.Motivating others. Key Performance Areas: HR Operational Management Understand and implement the people strategy to support business operations.Partner with management to understand performance, productivity and other people challenges; be able to diagnose the issue and provide solutions to improve people practices across the business.Facilitate all recruitment, selection, and assessment processes including advertising, interviewing, reference checking, vetting, and appointments.Be able to explain and manage payroll and benefits queries and disputes.Work with management to understand and troubleshoot queries and employee relations issues being experienced within the operations including the management of grievance and disciplinary processes.Proactively engage with all stakeholders to feel the pulse of the Business unit and actively engages with operational teams on communication, changes and challenges taking place, ensuring resolution.Work with management and staff to implement the Company values.Work with management and staff to facilitate and improve employee engagement projects. Performance Consulting Tracks and analyses performance results across the company and support business operations to identify individual opportunities and performance gaps.Where trends are identified conduct analyses (including observations/interviews) to investigate issues being experienced in the operations, diagnose, and identify the root cause of the issue.Make recommendations to improve the performance.In collaboration with the Line Managers, facilitate learning solutions relevant to identified gaps. HR Governance & Counsel Ensure compliance of HR Practices in line with labour legislation; BBBEE targets, Equity and WSP submissions. HR Reporting & Analytics Measure targeted performance against key project/policy scope, schedule, q
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyMDQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1218102&xid=1108_62041
2y
1
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Well established Company in the Retail Loss Control sector seeks HR Consultant for their Head Office in Centurion.
Generalist HR duties being the first line of HR contact within the organization, responsible for the HR front office
Controlling contract documentation and processes for new appointments
Handling all IOD administration and provide guidance / information to line managers
Investigation (including liaison with line managers, roster clerk and payroll department) as well as response to all pay queries for sign-off by IR Manager
Maternity and Provident Fund consultations & documentation
Grade 12
Excellent business writing skills in English
2 years experience / internship in HR Generalist duties
At least basic working knowledge of IOD legislation and processes
Calm and professional conduct at all times, able to multi-task
Able to adhere to strict rules regarding confidentiality
Team player, excellent interpersonal skills
R10 000 per month ctc
Grade 12
Excellent business writing skills in English
2 years experience / internship in HR Generalist duties
At least basic working knowledge of IOD legislation and processes
Calm and professional conduct at all times, able to multi-task
Able to adhere to strict rules regarding confidentiality
Team player, excellent interpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEwMDc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1139592&xid=1555_10078
2y
1
SavedSave
Well established Company in the Retail Loss Control sector seeks HR Consultant for their Head Office in Centurion.
Generalist HR duties being the first line of HR contact within the organization, responsible for the HR front office
Controlling contract documentation and processes for new appointments
Handling all IOD administration and provide guidance / information to line managers
Investigation (including liaison with line managers, roster clerk and payroll department) as well as response to all pay queries for sign-off by IR Manager
Maternity and Provident Fund consultations & documentation
Grade 12
Excellent business writing skills in English
2 years experience / internship in HR Generalist duties
At least basic working knowledge of IOD legislation and processes
Calm and professional conduct at all times, able to multi-task
Able to adhere to strict rules regarding confidentiality
Team player, excellent interpersonal skills
R10 000 per month ctc
Grade 12
Excellent business writing skills in English
2 years experience / internship in HR Generalist duties
At least basic working knowledge of IOD legislation and processes
Calm and professional conduct at all times, able to multi-task
Able to adhere to strict rules regarding confidentiality
Team player, excellent interpersonal skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEwMDc4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1139592&xid=1555_10078
2y
1
SavedSave
*TECHNICAL SALES ASSISTANT (PRETORIA).* My client urgently requires an experienced Technical Sales Assistant to join their dynamic team based in Rosslyn, Pretoria.
MINIMUM ESSENTIAL QUALIFICATIONS:
* Matric
* Tertiary Qualification in Logistics / Supply Chain (advantageous)
* Previous parts, ordering & administration experience within locomotive / rail industry (advantageous)
* Strong administration skills for quoting customers on commercial part sales, part & component upgrade processes and ordering
* Able to liaise with suppliers on orders placed for customer projects (part & component upgrades as well as locomotive & wagon upgrades & repairs)
* Minimum of 5 years’ relevant technical sales & parts experience
* Highly experienced on MS Office packages and *Sage & Pastel*
* Knowledge and experience with Incoterms and payment terms
* Able to assist with compiling & drafting of Tenders
* Valid driver’s licence (no endorsements)
* Own reliable vehicle
* Must be available immediately (no notice applicable)
Candidates are invited to submit their applications by *31 JANUARY 2022.*
To apply submit the abovementioned documents to (shireen@divergentrecruit.co.za)(mailto:shireen@divergentrecruit.co.za) or contact us directly on (061 413 4336)(tel:0614134336).
*BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS, DUTIES & RESPONSIBILITES:*
*Main duties & Job Function:*
* *Part Sales, Ordering, quotations, Tenders and Invoicing*
* *Part and Component Upgrades*
* *Locomotive and Wagon Upgrades & Repairs*
*Key Performance Areas and Responsibilities: -*
*BUSINESS DEVELOPMENT*
* Assist the Technical Sales Controller in maintaining existing customer relationships through on-going customer service and support (e.g., generate quotes and fulfil sales orders timeously and professionally)
* The same would apply where new business opportunities are sought
* Work with all internal departments to assist in meeting these objectives
* Assist the Manager Commercial – Technical and Technical Sales Controller in developing medium- and long-term pipelines through existing and new customer opportunities
* Assist in achieving repeat orders from customers
* Establish and maintain good working relationships with each customer’s Procurement team members
*COMMERCIAL QUOTATIONS & TENDERS*
* Part sales and tender quotes are professionally developed and accurately priced to be submitted to the Technical Sales Controller for verification, sign-off and submission
* Obtain pricing and populate the workbook and quotation in line with Customer Bill of Quantities (BoQ)
* All key commercial metrics are considered and incorporated into quotes/tenders, namely accurate parts pricing, agreed margins, Rates of Exchange (where applicable), accurate lead times, appropriate *Incoterms and payment terms* in line with customer risk profiles
* Quotes are submitted on time in line with customer expectations
*HR*
* M
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4ODZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134672&xid=1555_2886
2y
1
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JOb Purpose: The purpose of the job is to facilitate the implementation of the talent management strategies in line with the organizational objectives. Education & Experience A relevant degree (NQF7 or above)5 years experience in designing talent and development solutionsDemonstrated ability to interact with all stakeholders at all levelsProven track record of delivering results on time and on budgetSkills and Knowledge Legislative framework (SAQA requirements, Skills development statutory requirements knowledge)Return on Investment knowledgeRoot cause/needs analysis skillsResearch skillsSolution design skillsPresentation skillsCoaching skillsProject management skillsFacilitation skillsUnderstanding of the organizational effectiveness principlesKey Performance Areas include: Provide technical support to the Talent Development manager and HR operations team with the implementation of an integrated talent management framework. Conducts research, keeps abreast of best practice and provides input on talent management practices and processes and the integration of practices across the HR function. Develop and implement guidelines/policies/ procedures and manage operating risk at targeted levels.Design talent solutions including governance framework in response to business needs.Develop and implement L&D solutions that are aligned to the organisations talent management framework. Provide specialist guidance and facilitation across all expertise of learning and talent, including but not limited to: o Employee onboardingo Performance managemento Talent reviewso Succession planningo Organizational and personal development planningo Coachingo Employee experienceo Reward and recognition o Skills developmentTalent Management ExecutionProvides talent management advisory to stakeholdersImplement the entire L&D value chain (ADDIE Model or similar, needs analysis, learning plan, WSP, ATR, competency frameworks, linking competencies to interventions, 70-20-10 learning principle).Develop and facilitate the functional implementation of the FIC onboarding programInitiate, support and implement any other human resources and development business needs that may arise.Uses data analytics to offer focused insights from across the L&D and talent portfolioPut mechanisms in place to measure the effectiveness of all training and talent activities, with a specific focus on the benefits delivered to the organization. Take corrective action where necessary.Identify trends /patterns pertaining to customer requests and needs to continually improve all aspects of service delivery.Facilitation of group sessions, staff engagement sessions, stakeholder consultations and focus groups as required.Organizational DiagnosticsMake use of data and stakeholder feedback to locat
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMTM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216744&xid=1108_60134
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
7d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
7d
1
Job Detail
Job ID
177963
Offered Salary
R382 245 per annum
Qualifications
Diploma
Industry
employment-labour
Reference
REF NO: HR4/22/05/12HO
Centre
Head Office, Pretoria
Enquiries
Ms A Mcoso Tel No: 012 309 4436
Where to submit application
Chief Director: Human Resources Management: Private Bag X 117, Pretoria, 0001 or hand deliver at 215 Francis Baard Street. FOR ATTENTION : Sub-directorate: Human Resources Operations, Head Office
Notes
Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled by the applicant. Failure to sign this form may lead to disqualification of the application during the selection process. A recently updated comprehensive CV as well as copies of all qualification academic transcripts including Senior Certificate, ID-document and a Driver’s license where applicable should accompany a fully completed initialled and signed new form Z83 (Section A, B, C and D compulsory and section E ignore if CV attached), Applicants must submit copies of qualifications, ID document and other relevant documents as indicated. Such copies need not be certified when applying for a post. The communication from the HR of the Department regarding the requirements of the certified documents will be limited to shortlisted candidates. Therefore, only shortlisted candidates for the post will be required to submit certified documents on or before the day of the interview following the communication from HR. Non-RSA Citizens/Permanent Resident Permit Holders must attach a copy of their Permanent Residence Permits to their applications. Should you be in possession of a foreign qualification, it must be accompanied by an evaluation certificate from the South African Qualification Authority (SAQA). Applicants who do not comply with the above-mentioned requirements, as well as applications received late, will not be considered. The Department does not accept applications via email or fax. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). The Department reserves the right not to make any appointment(s) to the above post. A pre-entry certificate obtained from National School of Government (NSG) is required for all SMS applicants. The course is available at the NSG under the name Certificate for entry into SMS
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNzEyXzEyMTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1244715&xid=1712_1217
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Main responsibilities identified includes: Recruitment: To drive the recruitment process from start to finish, including placing recruitment advertisements to attract suitable candidates for vacancies, analysing CV’s of job applicants, interviewing candidates, providing feedback to unsuccessful candidates, doing reference checks and coordinating offers and contracts of employmentOnboard new employees Training and continuous employee development Set standards for ethics, values and culture of companyTo assist with the development, implementation and maintenance of an Induction programme to ensure that all employees remain abreast of the organisation’s internal structures, management, objectives, policies and proceduresContent development and facilitationProject manage external projects – Health and Safety, learnerships, Internships and hosting of learnersLiaise with training external business partnersWork in conjunction with line managers to develop performance management guidance eg: coaching, counseling, disciplinary action etc Industrial relations Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employeesTo manage and advise on the legal and industrial relations implications of employment contractsAssist management in conflict resolutionProvide HR and IR guidance to line managersReporting Maintaining the HR add-on module and using this to improve efficienciesKeeping organograms up-to-date (and in-line with employment contracts)Report on pending and executed disciplinary actionReport clocking discrepanciesReport on manpower changes Any other lawful instruction from management
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NzU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244540&xid=1109_94758
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Previous Automotive experience will be advantageKey ResponsibilitiesEXPERIENCEWorking knowledge of multiple human resources disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity management, performance managementMinimum of 3 years exp in HR and Payroll SystemsDeveloping of Training and Retention plansOwn Transport essentialResponsible for Labour ContractorsRepresenting the Company at CCMA/DRCQUALIFICATIONSDiploma/ Degree in Human Resources or Psychology with HR field experience.Minimum of 3 years experienceBE ABLE TO START IMMEDIATELY
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDUwNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780961&xid=1109_184504
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