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Description:
Logistics
company requires a logistics administrator to handle the
company’s digital platforms and other available positions listed below
Location:
Durban – Verulam
Duties as
listed below:
·
Use ERP system and transport management system
to book and co-ordinate loads
·
Manage all electronic flow of documentation and
customer POD via the online portals
·
Provide client daily updates through software
portals
·
Maintain and monitor operating processes and
procedures
·
Interpersonal Skills with special emphasis on
telecommunications skill.
·
Excellent customer
service skills
·
Analytical,
pro-active, organized, innovative Duties & Responsibilities
·
Maximise vehicle utilization
Requirements:
·
Matric
·
Minimum 3 years experience
·
Must be willing to learn company software
·
Relevant tertiary education would be an
advantage
·
Experience in the logistics industry would be
an advantage
·
Own Transport
- Must reside within 30 Km of the depot
·
Problem-solving skills, analytical and
attention to detail
Salary: Market-related
Other
Positions Available
·
Interns – Supply Chain
– Min 1 year working experience.
Contact: Divesh
Send your 2-page CV to: diveshgovender@gmail.com
If you meet the above criteria, then please send your CV before
the 1st May 2024. Please note that if you have had no response to
your application by the 3rd May 2024, please consider your
application unsuccessful.
2d
Verulam
Results for customer service in Jobs in KwaZulu-Natal
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To shape the future of the operation by ensuring the delivery of an efficient and effective client experience through the delivery of consistently high quality service delivery to customers
*Monitor the successful delivery of operational targets according to client agreements*
Review performance metrics and address service issues with relevant managers
Monitor service levels, customer experience, quality, compliance measures on a and address inconsistencies
Devise and monitor the implementation of effective communication structures
Motivate and manage performance of Head of Ops / Senior Ops Managers
Review monthly forecasts and plans
Review quarterly reports with Head of Ops / Senior Ops Managers and address areas of improvement
Ensure service levels are aligned to customer SLA
*Manage the growth and development of the client portfolio*
Identify opportunities and engage with clients
Monitor new technologies and practices
Assist in developing solutions for potential new clients.
Responsible of end to end customer contact processes
Approve best practice and continuous improvement plans and make recommendations based upon the employee and customer insight.
Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies.
*Manage the client relationships*
Enhance the quality of customer interactions, quality assurance, compliance, regulation and legal obligations
Deliver cost efficiencies and increase in Customer Satisfaction Scores.
Manage the client relationship
Engage with clients on identified opportunities
Contract management
*Financial Management*
Approve the final forecast and analyse annual budget figures
Review and evaluate rolling forecasts for 12 months
*Skills and Competencies*
Planning and Organisational Skills
Strong and adaptable communication skills
Leadership skills
Business Analysis
Financial management
Strategic thinking with the ability to conceptualize
Coaching Skills
Relationship Management
Adaptability / Resilience
Initiative / creative thinker
Innovative
Effective conflict management skills
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsourced contact centre operation
PMO experience essential
Transitions Experience essential
Insurance and Financial Services Advantageous
*Experience, Knowledge and Qualifications*
Tertiary qualification in Sales / Marketing
Sound knowledge of CRM system
10 years’ experience working at a senior level leading a service driven contact centre
3 years’ experience in managing and developing budgets and financial forecasts
5 years’ experience managing a large outsou
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A dynamic Managed IT Services Provider in Durban seeks the expertise & strong leadership of proactive Technical Manager with the ability to translate vision into strategy and guide execution. Your role will entail ensuring Quality and Standards of services provided, and advice offered are upheld while being responsible for the successful functioning of the Technical Team and the service it provides. This will be achieved through ensuring the respective appropriate tooling, platforms, measurements, processes, training, feedback, mentorships, coaching, and review mechanisms are in place for each staff member and team of staff members. The ideal candidate must have a suitable Degree/Diploma and industry-related Certifications, 10+ years experience in IT including 5+ years managing people in a leadership or management role. You will require solid knowledge of MSP RMM Platforms (N-ABLE/Kaseya), VMware/vCenter and Hyper-V & experience with Server OS and associated technologies project management, installation, configuration, and troubleshooting (Windows 2019, 2016, 2012/R2, 2008, 2003, MS Exchange, Office365, AD, security).Duties:Recurring responsibilities - Daily early morning operational checks and coordination of the technical resources. Stay up to date with any active sensitive tickets or tasks, guiding the Technical Team to successful completion both from within the ticket management system and on a face-to-face basis in an effort ensure to all incidents and changes are progressed and cleared within SLA or customer set expectation. Provide ongoing coaching to the Technical Team both in the moment and proactively in training sessions where required. Work in the ticket management system, reviewing and actioning all assigned tickets that need to be dealt with by the Technical Manager. Assist the Service Manager to ensure the daily effective and efficient operations of the Support Operations Team. Function as the internal point of contact for any technical queries to and from the rest of the business. Swiftly act in the event that failure management is required, quickly grasp then take charge, pooling the correct resources and then driving the matter at hand through to resolution. Perform failure investigations as part of failure management through root cause analysis with report back to the customers and management, feeding the information back into the continuous improvement cycle. Deal with staff and customers in an efficient, professional, courteous manner. Communicate critical level status to the Account Management & Executive Teams as required where matters arise. Co-ordinate technical challenges with the Service Manager and Coordinator where required. Occasional visits to site if required for the purpose of training staff or dealing with
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A dynamic Managed IT Services Provider in Durban seeks technically strong and ambitious IT Desk Technician. Your role will be to schedule callouts, site visits and provide emergency support to customers in a customer facing and highly visible role as part of the job function. Based on the information provided in the support tickets the Field IT Technician will either accept and resolve the incident or identify it for escalation to the relevant team for resolution. In addition, the candidate will assist with the sales cycle and other support where required.Duties:Handling responsibilities – Review all assigned tickets and ensure scope is present in ticket and is clearly understood.Request clarification if anything is unclear.Correctly log incidents, categorising and prioritising them while ensuring to have a clear understanding of the problem.Monitor assigned tickets to ensure no scheduled callouts or visits go unnoticed.Effectively manage customer expectations with timeous updates, clear telephonic communication and direct updates to the clients’ nominated point of contact throughout the support process.Co-ordinate all scheduled activities with the Service Co-ordinator.When no callouts are scheduled the Field IT Technician will be required to assist other areas in clearing ticket queues.Sign off’s always to be obtained and notes reinterred into the ticketing system.Effective log time and mileage.Proactive Tasks - Complete routine proactive maintenance where needed.Maintain and develop own knowledge and skills to assist with first time fault resolution.Communicate critical site issues to the company’s Account Management team when and as needed.Teamwork - Collaborate with the team to ensure that tickets are closed timeously, and queues are not unwieldy.Attend monthly team meeting with team and be prepared for queries on tickets.Update the company Knowledgebase and Documentation as information is gained or where needed.Customer Relationship Management - Promote and represent the company’s brand and values at all times.Respond to clients’ requests as quickly and efficiently as possible.Drive the development of strong relationships between company and its clients at all times.Contribute towards client satisfaction wherever possible.Take every opportunity to help colleagues delight clients at all timesAssist Sales Team where required and escalate sales opportunities by recommending technical resolution where issues are systemic or chronic.Additional Responsibilities - Identify areas for improvement and make constructive suggestions for change.This job description is not exhaustive and may be subject to change depending on business requirements.All works to be completed as set out by Ways of Work provided.Requirements:Qualifications – Grade 12 Senior Cert
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Branch Manager Pest Control Officer - Durban A company in Durban in the pest control, hygiene and fumigation industry has a vacancy for a Branch Manager (must be a registered Pest Control Officer).JOB FUNCTIONTo manage all operational activities of the branch including promoting the sales of pest control, hygiene and fumigation servicesQUALIFICATIONS/EXPERIENCE• Grade 12• At least 1-2 years’ experience as a branch manager in the pest control, hygiene and fumigation services industry• At least 3 – 5 years’ experience as a sales rep in the pest control, hygiene and fumigation services industry• Must have a PCO registration with Fumigation listed on their certificate. (Pest Control Officer, registered with the Department of Agriculture with permission to do fumigations)DUTIES & RESPONSIBILITIES INCLUDE:• Manage the day to day activities of the branch• Manage the call activity reporting weekly• Manage the Sales Reporting weekly• Manage monthly call reporting measurement• Manage monthly sales reporting measurement• Weekly reporting / feedback to Sales Reps - Call Reports and Sales Reports• Manage Sales Targets• Manage Call Activity Targets• Training of sales team where need be• In market meetings with Sales Reps / site surveys /Tender meetings, briefings• Assist Sales Team with identifying target markets• Assist Sales team with CRM ( Customer Relations Management) especially customer retention• Manage relationships with Top Key Accounts in conjunction with Sales Reps• Identify Group based sales opportunities / cross selling opportunities• Hold Sales Meeting with team feedback and strategy• Prepare Monthly Sales Reports for Head Office• Share Monthly Sales Tracking reports with Head Office• Supply Financial Manager(head Office) with Monthly sales for Auditing of Commission payable• Supply report of achieved Incentive Targets for payment to Financial Manager• Support admin staff with Debtors collections when necessary• Support Sales Reps with resolving customer complaints when need beSalary is market related.Apply with CV in MS Word, stating current salary and availability.
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Sales Representative required to service existing clients and cultivate new relationships within the Factory and Mill industries : Minimum Requirements: Grade 12Sales or Marketing Diploma (advantageous)2-5 years experience in salesKnowledge and experience of Refractory Materials and Installations will be an advantageousDrivers license and own vehicle Duties and Responsibilities: Maintain and develop relationships with existing customers in person and via telephone calls and emailsCold call to arrange meetings with potential customers to prospect for new businessRespond to incoming email and phone enquiriesAdvise clinets on forthcoming product developmentsSales Area with cover KZN and surronding area, as well as some African countries, from time to time. Skills Required: The ability and desire to sell.Good prospecting abilityExcellent communication skillsA positive, confident and determined approachResilience and the ability to cope with rejectionA high degree of self-motivation and ambitionWell-dressed/presentableGood client relationshipsGood negotiating skillsMeeting sales goalsSales planningExperience of closing dealsAbility to prioritise workloadGoal-oriented
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Sales Consultant/School Marketer (JB1545)Overport, DurbanR7000 R7500 per month plus commissionGrade 12Diploma/Certification in sales and marketing would be beneficialOvertime when requiredPreferably own vehicle and drivers license as external visits to clients would be a prerequisite for this postTo achieve the desired sales and marketing output as directed by managementMeeting and exceeding sales and marketing targetsDeliver excellent customer serviceDisplay and apply extensive product knowledgeDisplay accurate and efficient use of CRM and ICASCarry out accurate and efficient sales related administrationGenerate sales through telephonic consultation & face to faceBooking appointments, Schools visits & presentationsProactively pursue sales by tele-canvassing & phoning past students
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Reputable client based in Mkondeni are seeking junior Customer Service Agents to join their dynamic team!Requirements:Courier experienceGood telephone etiquetteCustomer service experienceComputer literate
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Our client in Pinetown, KZN is looking for a highly skilled, qualified motor vehicle technician.Job Responsibilities: To carry out diagnostic and electrical work and support junior mechanicsTo take steps to ensure servicing of the vehicle remains within the targeted percentages of the manufacturer timeTo discuss technical matters with service advisors and customers To ensure standards are maintained with vehicle care and safety whilst performing functionsTo ensure vehicles are returned to the customer after service in a neat and clean condition Qualifications / Requirements: Trade Test Certificate (Automotive)Franchise dealership working experienceValid Drivers LicenseClear criminal recordRemuneration: R16 500 Basic salary per month + Incentives (R6 500) + BenefitsAPPLY NOW!Visit our Website for more opportunities:
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Purpose of the position is to grow the company portfolio and achieve predetermined sales targets by promoting and selling our products and servicesby:-Minimum Requirements: Matric/ EquivalentValid unendorsed drivers licence and can drive well as 70% of this role requires you to be on the road.Record of a minimum of 3-5 years in field selling experience Horticultural experience would be advantageousAbove average communication skills (written/verbal/non-verbal)Numerical acumenComputer literateBusiness acumen Skills & competencies: Selling skills/persuasiveness/interpersonalSuper confidentFearlessHighly assertiveDrivenMoney MotivatedHighly competitiveWell-presented and articulateCalculatingRestless and needing to be constantly activeHigh energy levels Self-discipline/ Self-managedIndependent Core Functions: Penetrating an allocated sales area and sourcing potential new customersContacting existing customers to provide solutions for their current, growing and new needs.Achieve Predetermined Sales targets through prospecting and closing salesComplete, update and maintain all required administration and reporting systems e.g. Sales Ecosystemapplications e.g. Solo, Vehicle Checks etc.Comply with policies and procedures and the companies Code of ConductComply to activity and sales targetsAttend training sessions and meetings as required (local, regional, national)Locate potential business through prospecting, tele-canvassing, cold calling, attending to leads fromstaff members, calls and presentation to new or existing customers.Undertake needs analysis by conducting thorough surveys of client premiseReport all findings back to the client and present a proposal, which includes a pricing structure, thatdescribes the valid business reasons and the benefits of using our services.Endeavour to gain the clients acceptance and obtain authorization on a new service agreement.Responsible for all price adjustments to client profileDevelop secondary decision making contact with clientAchievement or improvement of retention target rateComplete site risk assessments for every client proposalDevelop service range by increasing client portfolio and identifying cross selling opportunitiesMake every effort to encourage our existing client base to retain our services by building andmaintaining professional client relationshipsConduct Account Reviews as required to support customer retentionAttend to allocated customer termination threats with the objective to retain and resign the customerEnsure equipment and vehicle is maintained and clean at all timesEnsure the company brand, vehicle and image is protected at all timesEnsure the usage of the correct Personal Protective EquipmentEnsure company and client Health & Safety requirements are met.Por
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Legal Advisor (JB1459) Pinetown, Durban Market Related Salary Kontak Recruitment is currently sourcing and recruiting for a Legal Advisor vacancy based in Pinetown, Durban, KZN. The Legal Advisor is responsible for ensuring and maintaining legal and regulatory requirements of the company in respect of all commercial matters, corporate law, companys act, and fulfilment of the companys regulatory requirements. The Legal Advisor is responsible for drafting and vetting of contracts from inception, providing well-reasoned legal opinions, responsible and sustainable researched and well thought processing. Responsible for assisting the Board and its Committees to facilitate business and ensuring corporate compliance in terms of the Companies Act and relevant legislative requirements. Train and support the Directors, Executive Committee Members, and other relevant stakeholders by providing advice and support to key stakeholders with regards to the relevant statutory governanceRequirements of the Legal Advisor: Relevant qualification and LLB (A Business qualification will be advantageous)Minimum 8-10 years of post-admission as a currently admitted attorney.Excellent knowledge of all relevant Acts and legislationMust be an admitted Attorney or Advocate of the High Court in South AfricaBroad level of legal experience particularly in South African company law with a corporate commercial environment, is a requirement.Planning and organizing competenciesMeticulous attention to detail.Excellent communication skills especially verbal and written English.Certify in the integrated report whether the organisation has filed required returns and notice in terms of the Company Act, and whether all such returns and notices appear to be true, correct and up to date.Ability to function in a highly pressurized environment.Proactively build and develop internal and external networks.Portrays professional image of self and role.Strong commercial contract drafting skills.Fully proficient in MS Office and Adobe SuiteCompany Secretarial and Compliance Manage and maintain the statutory records for the Group.Proactively research and advise on the impact of relevant legislation on the business and possible impact on the business.Review and recommend payments to relevant service providers.Maintain statutory registers and records.Attend to any ad hoc requests by the Company Secretary.Legal Advise on, draft and/or review legal agreements for the Group.Conduct contract negotiations with customers, vendors and other third parties.Apply for, protect, and maintain the Intellectual Property and Trademark rights of the Group.Coordinate and advise on all legal matters.Identify and minimise legal risks throughout the Group in conjunction with the Risk Management Team that you will establish and maintain to ensure effective and appropriate verbal and written commun
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Join one of South Africas leading insurers as a Life and Investments Advisor.They are a customer-centric and dynamic financial services company with a global footprint and a proud history of innovation. They are vibrant, successful and value orientated with an awesome dynamic culture.They are a formidable player in the insurance market. As a values-based organization, they take their reputation for awesome service and innovation seriously and strive for excellence in all they do. Overview and Purpose of the Role: They have now developed a Life and Investment face to face distribution channel, with custom made systems, processes and products. To facilitate this model the position of Financial Advisor: Life and Investments has emerged. The incumbents of these newly created positions will be responsible for growing and developing the long term insurance and investments portfolio. Minimum Requirements: Qualifications Completed Matric or National Senior Certificate FAIS credits/Full Insurance Qualifications Regulatory Exam (RE5) Having completed the required CPD hours in line with your Product category. Experience Minimum of 4 years long term insurance face to face sales experience Essential Must have your own reliable transport Valid SA drivers license
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We are seeking a candidate that can overachieve goals and targets set out by the company. As a sales agent, you will be responsible for contacting prospective customers. The successful candidate will be a representation of the company making sure quality standards and principles are being always adhered to.This role will attract a self-motivated and resilient individual with the ability to operate independently where required, who will also hold a confident telephone manner. You will be a team player who is flexible to meet the needs of the business as well as willingness to share information and knowledge with your colleagues.Essential Requirements:Excellent communication skills, both written and verbalWell organised, honest, and reliableCan work under pressureExcellent Customer Service skillsSelf-motivated and resilientBenefits:Growth into a leadership roleUncapped commissionSafe parkingMotivated and exciting office environment
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Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As a Branch Administrator, your primary role is to ensure the smooth and efficient operation of our branch office. You will be responsible for overseeing administrative activities, coordinating with various departments, and supporting the branch manager in achieving organizational goals. Your attention to detail, organizational skills, and proactive approach will be instrumental in maintaining a positive and productive work environment.
Requirements:
• Grade 12
• Must have 3 years experience in the admin position
• Bookkeeping certificate / equivalent
• Comply with the O.C.H.S.A.
• Valid driver license (EB)
• Good communication skills
• Computer literate
• People Management skills
• Business Finance skills
• Analytical skills
• Admin Skills
• Management skills
• Maintaining and Implementation
• ISO systems
• Own vehicle
Induction, Health Safety, ISO Employment Equity Training to be done within the first three months of employment).
KEY OBJECTIVE
(Primary purpose of the job and scope of responsibility and span of decisions:)
Control maintain all aspects of admin within the branch
LIST OF TASKS
• Loading and updating all contractual data
• Loading of contracts on IT system to ensure correct accurate billing to customers
Asset reports
• Doing dispensing recon monthly to balance rental assets monthly
Preparing control of month end stock take
• Printing count sheets, updating stock sheets to ensure all batches are posted relevant to stock. Managing confirm stock take for effective stock control
Creditors Nonstock
• Processing of GRVs order on the system to ensure correct allocation on the system
Petty cash
• Make sure that the relevant paperwork for any petty cash been signed off by GM
Human resources
• Completion of forms and obtain documentation retirement fund
• Staff overtime/ leave schedule on inputs forms
• Maintain leave records and personnel files
• Issuing if new employee documentation pack to new employees
• All employees leaving the company must fill in the termination pack
• Managing the attendance register in the branch
Reporting i.e. rebates, national figures, monthly sales figures lost business report
• Ensure those deadlines are met
ISO system
• Keep ISO manual up to date and working to complying with ISO 9001, 14001 45001 procedures
Payroll
• Preparing the commission as per the sales policy on a monthly basis to ensure on time payment to Payroll Administration service provider and printing of route slips
• Collection and submission of staff salary inputs
Payroll queries
• To liaise ...Job Reference #: 202667
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Durban, Kwazulu-Natal Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202373 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202373
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
2d
SavedSave
We have a great opportunity for a passionate massage therapist at our beautiful spa. We are looking for qualified professionals that engage in the best wellness therapies and massage treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives.Requirements- 2 year of experience or more in the spa industry working with skin.-Certification is necessary and/or iTec/ DUT Somatology Course would be an advantage- The ability to perform a range of massages such as sports massage, deep tissue massage, etc- Experience in vitamin drips with necessary qualification and/or experience - Excellent physical stamina and strength- Great organisation- Multi-skills (manicure and pedicure treatments)- Experience in sales will be considered an asset- Excellent knowledge of English language- Excellent communication and customer service skills- Positive attitude- Must reside in the Durban areaResponsibilities- Deliver a variety of spa services (body treatments, massages, and manicure/pedicure) in a safe and comfortable manner- Understand the body and muscles and provide appropriate treatments for each client in a comfortable manner- Create a relaxing environment - Prepare massage oils and lotions, linens, towels, and pillows before the session- Acknowledge and respond to relevant customer queries, needs and expectations- Suggest and promote retail products or additional services- Uphold hygiene standards and follow health and safety regulations- Cooperate with and report on administration on any arising issues- Apply best practices and be up to date with market trends- Maintain equipment and sample inventory of products- Keep a clean and stocked roomOur Spa is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, gender expressions, and ages. If you feel you meet the standards for this position, please send full CV with certificates to the email address massagetherapist031@gmail.com Closing date is the 25 May 2024 Durban South Africa*Please no time wasters. Please only submit cv if living in central Durban, and have your own transport/can get transport at 8pm on closing*
14h
SavedSave
We have a great opportunity for a passionate skin therapist at our beautiful spa. We are looking for qualified professionals that engage in the best wellness therapies and skin treatments to our clients. You will offer a full range of treatments to fulfil different client needs and objectives.Requirements:- 2 year of experience or more in the spa industry working with skin.- Accredited Somatology Course (Completed) eg. iTec or DUT- Skills involving skin analysis and skin rejuvenation treatment- Sports massage/reflexology - Experience in vitamin drips and has necessary qualification or experience - Experience in sales will be considered an asset- Excellent knowledge of English language- Excellent communication and customer service skills- Positive attitude-Must reside in Durban areaResponsibilities- Deliver a variety of spa services (skin treatments, massages, waxing ect.)- Sports massage/reflexology, vitamin drips- Retailing Products- Microneedling, chemical peels, advanced facials- Laser therapy experience would be an added advantage-Develop and maintain technical knowledge of specific product lines and treatments- Maintain equipment and sample inventory of products- Acknowledge and respond to relevant customer queries, needs and expectations- Suggest and promote retail products or additional services- Uphold hygiene standards and follow health and safety regulations- Cooperate with and report on administration on any arising issues- Apply best practices and be up to date with market trendsOur Spa is an equal opportunity employer that is committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, gender expressions, and ages. If you feel you meet the standards for this position, please send full CV with certificates to the email address somatologist031@gmail.com Closing date is the 25 May 2024Durban, South Africa*Please no time wasters. Please only submit CV if living in central Durban, and have own transport/can get transport at 8pm on closing*
14h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
2d
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