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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202525
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PURPOSE OF THE JOB
To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling.
JOB OBJECTIVES
To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leadsResponsible for the complete sales cycle includingProspecting potential customersEngagement with the customer to understand their needs and requirementsDevelopment of professional ProposalsCommercial negotiationsClosingTo meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customersDevelop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and servicesDevelop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirementsContinuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goalsEnsures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets
Level of Tertiary Education
Matric / Grade 12 University Entrance – Essential
Job-Related Work Experience
Work experience in software sales or Account ManagementPreferably in the digital marketing space
Job Knowledge
Knowledge of company policies and proceduresKnowledge of digital marketing and IT software industryIn-depth product knowledge of the company’s software and services
Job Skills
Ability to organize and be self-motivatedAnalytical and articulateAttention to detailDiploma or certificateCommunication skillsMeeting skillsCustomer service experience and skillsEffective time management skillsGeneral assertivenessGood prospectingGood telephone mannerMicrosoft: Excel, Outlook, PowerPoint, WordCRMNegotiation skillsPeople skillsPlanningPresentation SkillsProblem solving abilityCompany Products knowledgeSales SkillsSense of urgency
Should you wish to apply for this role, please email your latest CV and motivation to miria...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjc1OTcxNzgzP3NvdXJjZT1ndW10cmVl&jid=1300284&xid=4275971783
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled and results-driven Campaign Manager for our Outbound Sales division. As a Campaign Manager, you will be responsible for planning, executing, and optimizing outbound sales campaigns to drive revenue growth and exceed client expectations.
Key Responsibilities:
Campaign Strategy and Planning:
Develop comprehensive campaign strategies aligned with client goals and industry best practices.Define campaign objectives, target audience, and key performance indicators (KPIs).Create and manage campaign budgets and timelines.
Team Leadership:
Lead a team of team leaders, sales agents, trainers, and support staff to ensure campaign success.Ensure team leaders performance reviews are conducted regularly, and constructive feedback is given for performance improvement.Foster a collaborative and high-performance culture within the team.
Campaign Execution:
Oversee the execution of outbound sales campaigns, ensuring adherence to scripts and compliance standards.Monitor campaign performance, analyse data, and make data-driven decisions to optimize results.Implement strategies to increase sales conversion rates and achieve revenue targets.
Reporting and Analysis:
Generate and analyse campaign reports to track KPIs, identify trends, and recommend improvements.Provide regular reports to clients and internal stakeholders, summarizing campaign performance and actionable insights.
Compliance and Quality Assurance:
Ensure that all campaign activities comply with industry regulations and client-specific requirements.Implement and maintain rigorous quality assurance processes to uphold service quality.
Qualifications and Requirements:
5+ years of experience as a Campaign Manager in an outbound sales environment within the BPO industry.Strong leadership and team management skills.Excellent communication and client-facing abilities.Analytical mindset with the ability to interpret data and make strategic decisions.Knowledge of outbound sales processes, techniques, and compliance standards.
Why Join CallForce:
Competitive salary and performance-based bonuses.
Opportunities for career advancement within a growing BPO organization.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Engage with a diverse client portfolio and exciting sales campaigns.
https://www.ditto.jobs/job/gumtree/796378588?source=gumtree
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Recruitment Consultant
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objective of creating 500 000 new jobs servicing offshore markets by 2030 and give the talented youth of South Africa an opportunity to gain skills and experience to launch purposeful career opportunities.
Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on various platformsImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
2+ years end to end recruitment experienceProven track record in meeting high candidate deliverycontactable references
Working Hours
Monday to Friday 8am to 5pmFlexible due to Operational requirements
Salary – R 6000 to R 8000 plus lucrative placement incentive
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/3653520715?source=gumtree
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Senior Data Engineer to join their hybrid working team in Johannesburg.
Job Purpose:
Responsible for building data pipelines and maintaining and building production data systems. Extract complex quantifiable insights from the Companys data assets. Work with and make data available for valuable insights.
Responsibilities:
Application Software Development
• Develop existing and new applications by analysing and identifying areas for modification and improvement
• Develop new applications to meet customer requirements Data Exploration
• Perform complex statistical analysis and utilise mining, modelling, and testing techniques to enable data analysis
• Gather Data from both internal and external data sources
• Research and development of new tools and data techniques
• Conduct feature extraction and design
• Develop ETL data extractions jobs Data Management
• Take responsibility for developing and delivering a key element of the data management system
• Ensure data cleaning, mapping, and understanding the data Information and Business Advice
• Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy Advanced and Predictive Analytics
• Run advanced and predictive analyses and perform model assessments, validation, and enhancement activities, using predictive analytics software tools and functionalities
• Implement models/data products in some instances, complete a piece of work to form part of larger project Insights and Reporting
• Prepare and coordinate the completion of various data and analytics reports
• Ensure monitoring and quantification of model/data products effects on the Company, its clients and stakeholders Stakeholder Engagement
• Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment Project Management
• Work within an established project management plan to achieve specific goals
• Deliver on project outcomes and timelines management Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfil personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending confer...Job Reference #: 202633
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Our client is a leading BPO company specializing in digital solutions for various industries. We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients. They are looking for an International B2B Sales Representative to join their team based in Rosebank
Job Purpose:
We are seeking dynamic and motivated individuals to join our team as B2B Sales Representatives (Outbound). With a focus on driving business growth and fostering strong partnerships with merchants worldwide.
As a B2B Telesales Representative you will play a crucial role in expanding our market reach and driving revenue growth through proactive outbound sales efforts. Leveraging your exceptional communication skills and sales acumen, you will engage with potential business partners to promote our clients suite of payment solutions and services
Responsibilities:
• Conduct outbound calls to prospective B2B clients to introduce our clients payment solutions and services
• Identify and qualify leads through effective questioning and active listening
• Present product demonstrations and tailored solutions to address client needs and pain points
• Build and maintain strong relationships with key decision-makers and stakeholders
• Collaborate with internal teams to ensure seamless onboarding and implementation of new clients
• Achieve and exceed sales targets and KPIs on a consistent basis
• Keep abreast of industry trends, competitor activities, and market developments to identify new opportunities
• Maintain accurate records of sales activities and customer interactions in the CRM system Requirements:
• Proven experience in Business to Business sales in the banking or financial sector
• Must have 2 to 3 years cold calling experience
• Strong communication skills, both verbal and written, with the ability to articulate complex concepts in a clear and concise manner in English
• Excellent interpersonal skills with a customer-centric approach
• Results-oriented mindset with a track record of exceeding sales targets
• Ability to work independently and as part of a team in a fast-paced, dynamic environment
• Proficiency in CRM software and other sales tools
• Fluency in English; additional languages are a plus
• High school diploma required Salary: R9000 per month plus commission in Pounds
Working hours: Rotational shifts
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202662 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we e...Job Reference #: 202662
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The Quality Assurance Manager will monitor process implementation, manage QA teams in various campaigns within the business & reporting to the Head of the Training & Quality Assurance department.
The Quality Assurance Manager will ensure that quality & compliance standards across the business are consistently met & engineer strategies followed by implementation, to continuously better the performance of the business according to the policies and procedures of the business. This individual will be responsible for client communication regarding all matters Quality Assurance as well as regular briefings with senior management on the progress of the Quality Assurance teams & work done across all campaigns.
Duties & Responsibilities
Ensure compliance with the companys quality systems & processesEvaluate daily feedback from all quality assurance & compliance teamsDevelop and maintain thorough knowledge & understanding of products, including performance and functional requirements of the contact centreEnsure campaign KPIs are met regarding quality standardsContinuously upskill quality assurance personnelProvide weekly quality assurance reports to the business & to clients as per SLA requirementsEnsure on-going optimisation across all campaigns within the businessTeam management
Requirements
Ability to work and complete projects without supervision, self-motivatedAbility to communicate with discretion and professionalism, understanding when confidentiality is neededAnalytical approach to problem solving & solution driven strategy developmentCritical attention to detailCapable of always working on multiple campaignsStrategy implementation with excellent organisational skillsQuality control astutenessStrong knowledge of customer care processes and techniquesDemonstrated ability to work well in a team environmentMust be a critical thinker
Qualifications & Experience
Data AnalysisAt least 3-5 years in Quality Assurance/Quality Control/Compliance at management level (BPO industry preferred)At least 3-5 years of Managing a QA TeamMS Excel proficiency advancedCustomer Centric Report building
https://www.ditto.jobs/job/gumtree/1568607316?source=gumtree
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Role Purpose:
To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.
Responsibilities:
Drive significant growth and profitability in the context of cost management.Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLAs with internal and external service providers.Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers requests in an efficient and effective way.Resolve all customer queries efficiently, and within agreed timelines.Build and maintain relationships with internal and external parties to support the business strategyMaintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request.Comply with governance in terms of legislative and audit requirementsTrack, control and influence business activities with the specific aim to increase sales and service efficiencies.Manage own development to increase own competencies.
Qualifications and ExperienceGrade 12, Tertiary qualification, Banking qualificationComputer Literacy1 to 2 years in customer service
https://www.ditto.jobs/job/gumtree/2887697701?source=gumtree
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202540
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This role requires an experienced individual that has worked in internals sales within the Factory/industrial sectors. The Ideal candidate would have technical knowledge of factory operations and parts.
Description
This is an office based position in Randburg.Duties would include but are not limited to:
Responsible to conduct telephonic sales as well as handle customer issues pertaining to the sales.Send out brochuresFollow up on quotesMake sure all documentation is attachedThe role will include outbound sales calls (including cold calling)In-the-job training will be provided We are not simply selling a product, or features. We are selling a solution that will assist clients Generate and secure potential revenue by:Calling new prospective clients;Following up on calls.Following up on supplied leads.Achieve set goals and targets.Up-sell additional products to existing clients.
Profile
Matric (Essential)Relevant Certifications2 - 4 years (Internal sales experience)Technical skills within industrial/factory sector Computer literateCold CallingCRM system experienceExcellent English skillsExcellent communication abilityConflict managementSalesforce experiencePrevious internal sales experienceAdmin orientatedVery sales orientated and must know and understand sales cyclesWorking hours : Monday to Thursday 08h00am - 16h30pm, Friday 08h00am - 14h00pmNo weekenksPatientResilient
We offer
Permanent position
Salary package : R11000 plus uncapped commission
https://www.ditto.jobs/job/gumtree/3969873493?source=gumtree
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SURGO (PTY) Ltd. has partnered with a full-service brokerage firm in South Africa commissioned by various Insurance Companies to sell a variety of quality insurance products. A licensed FSP established in 2016 with the goal to ensure that the brokerage recognises individual insurance needs and works in line with the various product suppliers to meet those needs.
They are committed to fulfilling the clients insurance needs through high standards of professionalism, integrity, and innovation. They strive to be the leading insurance brokerage for all South Africans by providing advice and intermediary services that are easy to comprehend and ensure insurance cover for our clients that is affordable.
Our client is recruiting for a skilled, driven, and ambitious Life Insurance Sales Consultant to join their team.
Requirements:
• RE5 Qualification if not within DOFA date
• 1 year Telesales experience (Selling any long-term Insurance)
• Must have at least 1 year cold calling experience
• Must be able to speak and understand Zulu and English Benefits:
• Incentives
• Full training provided Salary: Guaranteed R5 500 pm basic plus commission
Working hours:
• Monday to Friday, 08:00am to 05:30pm
• One Saturday every month, 09:00am to 12:00pm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202511 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202511
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
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Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market).
JOB DESCRIPTION
An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts.
Duties may include but are not limited to:
Drive and develop, implement and maintain quality standards in accordance with relevant audit guidelinesSupport the team with regional audits of dealer and wholesaler warranty claimsEnsure the team supports the drive of sales to the workshops with test equipment & software and enforce support from the team to the workshopsDrive the team to enforce compliance standards through the networkDrive the team to support technical training to the workshopsSupport the development and lead concept strategySupport the formulation and implementation of growth strategiesTNS, QTY and EBIT responsibility for the departmentDevelop and lead network expansion accordingly to mid- and long-term business planLead the team to analyse competitors’ activities and assess opportunities for business developmentFormulate and implement specific recruitment and consultancy strategy in defined focused countries in alignment with the workshop concepts & service department and relevant supporting departmentsOrganize, lead, & participate in regular and Ad Hoc meetings
MINIMUM REQUIREMENTS
5 years+ experience in workshop sales and consultancyFully proficient in English (Speak, read, and write)Computer literate with excellent skills in MS Word, Excel, PowerPoint, and OutlookSAP knowledge and experience advantageousTechnical understanding of the automotive industry, specifically the workshop environment, is mandatoryValid Drivers License is mandatory
PERSONAL CHARACTERISTICS
Self-motivated and disciplinedDetail orientedInterpersonal skillsAbility to take initiativeWillingness to learnAnalytically inclinedAbility to build sustainable relationships
QUALIFICATIONS
Grade 12 / Matric Certificate and a Diploma / Degree in Marketing, Business Administration or related fieldWorkshop Technician Qualification
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODA1ODc2NjAzP3NvdXJjZT1ndW10cmVl&jid=1139851&xid=1805876603
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Our client aims to empower ambitious individuals to become their own boss by driving or riding for top e-hailing platforms. Theyre currently looking for a Salesperson to
join their team based in Johannesburg.
Responsibilities:
• Build up a strong pipeline of potential clients who want to activate their own last mile - 60 min delivery service
• Convert pipeline leads to active clients and assist clients to improve delivery volumes
• Closely manage new clients to make sure they achieve required targets and deploy customer success strategies to help them in such regard
• Visit clients on a regular basis and serve as relationship / account manager Qualification and Experience:
• At least 3 years sales experience with a proven track record of lead conversion to closed deal - Essential
• Negotiation skills - Essential
• Computer literate (Email, Excel, Online systems) - Essential
• Ability to work autonomously and report back to management - Essential
• Own transportation and willing to visit regional clients daily - Essential
• Self starter with a can do attitude - Essential
• Experience in the restaurant / fast foods vertical in a similar role - Bonus
• Experience with last mile delivery services - Bonus Salary: between R18 000 to R25 000, Plus incentives
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202654 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202654
2d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202543
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Design, develop, and deploy modular cloud-based systems.Develop and maintain cloud solutions in accordance with best practices.Ensure efficient functioning of data storage and process functions in accordance with company security policies and best practices in cloud security.Identify, analyse, and resolve infrastructure vulnerabilities and application deployment issues.Regularly review existing systems and make recommendations for improvements.Interact with clients, provide cloud support, and make recommendations based on client needs.Azure Active Directory end to end implementation.Azure VPN ImplementationAzure Identity servicesAzure SSO, Group PolicesAWS VPCProven work experience as a Cloud Engineer or similar roleAzure, AWS, and GCP certifications preferred.Troubleshooting and analytical skillsStrong communication and collaboration skillsClient management skills to discuss systems as needed.Relevant training and/or certifications as a Cloud EngineerDesign and put in place Azure data protection features.Deploy virtual machines in a highly available setting.Create virtual networks with high levels of performance and security to handle workloads.Find and install the business’s best cloud-based solutions.Define and record the best methods and tactics for deploying applications and maintaining infrastructure.Evaluate the IT infrastructure of a company to identify cloud migration options.Give development teams advice, thought leadership, and mentoring to help them enhance their cloud competencies.Ensure application size, performance, and uptime while upholding strict code quality criteria.Manage cloud environments in compliance with the organization’s security policies.Maintain the new system and supervise the migration process.Monitor network performance to adhere to service-level agreements.Perform disaster recovery and configuration management tasks.Set up hybrid connectivity for on-site and Azure environments.Utilize Azure’s automation technology possibilities.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMTQ2ODI3MTU1P3NvdXJjZT1ndW10cmVl&jid=1524963&xid=3146827155
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Duties and Responsibilities
Manage and control accounts payables by receiving invoices on to SAP from suppliers.Manage and control accounts receivable by ensuring invoices are sent to customers and monthly statement.Create and maintain good relationships with vendors/suppliersCreate purchase orders and GRV the invoices into SAPControl procurement and create all PO for the head office at Germany.Manage Logistics with local and international shipping companies for goods and services.Arrange payment of all local suppliers and international suppliers and build long standing relationships.Manage international and local shipments by tracking and landing the shipment on SAPMaintain and control warehouses inventory for both Johannesburg and Cape Town branches.Make professional decisions in a fast-paced environmentMaintain records of purchases, pricing, and other important data
Requirements and Qualifications
Matric, diploma and degree in or equivalentProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), SAP-SBO System or equivalentMinimum 5 years’ experience as a procurement officer/ Accounts or related positionSolid knowledge and understanding of procurement processes, policy, and systemsAbility to analyse problems and strategize for better solutionsAbility to negotiate, establish, and administer contractsExcellent verbal and written communication skillsAbility to multitask, prioritize, and manage time efficientlyAccurate and precise attention to detailAbility to work well with management and staff at all levelsGoal-oriented, organized team player
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjY3NzAzOTY2P3NvdXJjZT1ndW10cmVl&jid=1195929&xid=3267703966
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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503
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Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11pm).
Minimum Requirements
Grade 12Must be bilingual (verbal and written) in English and one of the following languages:
DutchDanishSwedishNorwegian
Previous Inbound Contact Centre experience or,Previous Team Leader / Supervisory experience in a service environmentPrevious international contact centre experience will be advantageousFully computer literate in all Microsoft packages (Word, Excel, Outlook and Internet)Availability to work shifts (International Call Centre)
Operations Management and Continuous Improvement
Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthlyEffective resource planning by managing work attendance and leaveEnsure all contact channel services levels are metSet key performance indicators for agents and review agent performance according to KPI’s in conjunction with Operations headAnticipate escalations and take over requests when neededConduct root cause analysis on all detractorsEnsure escalations processes are maintained and implementation of new processes with team buy inAssign and monitor the productivity and quality of interactions performed by the teamEnsure all work delivered to clients are conducted with a high level of integrityDrive all day-to-day operational activities through to successful completionEnsure all team members are responding to customer concerns in a timely and efficient mannerMonitor behaviours and skills of team to ensure they are professional, friendly, confident, and capable with all aspects of interaction handlingReview and update productivity tools to monitor real-time and long-term performance, and to identify areas of improvement
People and Performance Management
Manage the development, performance, capability and capacity of the employeesEnsure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR, AHT, QA)Enhance staff morale & motivation through reward and recognitionDetermine training needs and identify coaching opportunities to develop knowledge, skills and behaviours in the teamMentor new hiresDemonstrate knowledge, passion, and a creative aptitude to consistently achieve and exceed targetsOffer guidance and support to all team members to mini...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjIzNDcwNjAzP3NvdXJjZT1ndW10cmVl&jid=579950&xid=4223470603
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Selling of Cellular insurance to Business clients.Assisting clients with with upgrades.Retentions.Selling new contracts, insurance and up-selling.
Desired Experience and Qualifications
Matric (Compulsory)Outbound commercial insurance (B2B) telesales 1 Year minimum experience requiredUpgrades/retentions/contracts in telecommunications 1 year minimum experience requiredReputable sales track record (Pay slips may be required up to 3 months back)Knowledge of cellphones is an advantage (Phones, Contracts, etc.)Clear Credit & Criminal Record.Excellent communication skillsAvailable immediately
Competencies required
Cold callingBusiness to business callingBusiness developmentLead generationCross - sellingAbility to handle conflictProblem solving skillsOutbound sales
https://www.ditto.jobs/job/gumtree/4194493377?source=gumtree
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