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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Polish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202534
4d
1
SavedSave
Job PurposeResponsible for creating and updating wine lists, making recommendations on food and wine pairings, and advising guests on wines based on their personal tastes. The role will also include developing controls to monitor stock, supervising wine service and collaborating with winemakers to renew our selections and monitor pricing. Education3-year Hospitality Management DiplomaCertification as a sommelier (adv)ExperienceMinimum of 5 years’ experience in food and beverage with 3 years as a wine stewardPrevious experience as a sommelier is an advantage Skills and KnowledgeStrong English communication skillsWine product knowledgePassion for wineKnowledge of food and beverage pairingsWine pricing and cost controlInventory & OE control proceduresBusiness & financial acumenProficient computer skills – MS Office and F&B software systemsStakeholder management Key Performance AreasWork with the F&B Operations Manager to develop F&B SOPs for wine service and ensure these are embedded in operationsCreate and update the wine menu in coordination with chefs and the Food and Beverage Operations ManagerRecommend food and wine pairingsAdvise guests on wines based on their personal tastes and food choicesInform guests about different varieties of wines and prices,Ensure wines are served at the right temperature and within the proper glasswareStore open bottles properly to maintain strong tasteManage the wine cellar and ensure par levels of stock available on guests’ requestsTrain waitrons on available wines, and how these should be servedNegotiate purchase prices with vendorsOversee all wine purchased and cost management in line with budgetsOrganise wine tasting days or “wine of the month” eventsPresent results on wine product performance including recommendations for improved opportunities for revenueResponsible for monthly wine stock takes to minimise stock loss and ensure stock on hand balances with monthly sales and in line with hotel budgeted beverage cost%Count, care and store all specialized Operating Equipment needed for wine display, serving and storage (bottle stoppers; decanters; sable; thermometers etc.)Oversee that the wine cellar is neat, clean and stocked for customer usageComply with all health and safety regulationsMonitor standards in wine cellar; fridges and stores in line with hotel FCS ensuring that audit target are achieved.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mjk4Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776290&xid=1109_182986
9min
1
SavedSave
Customer Service ConsultantRandburgSeasonal USA Campaign – Night Shift  We are looking for professional, self-motivated and determined individuals to join us on this exciting USA Campaign. You will be required to assist clients in the USA with a luxurious, high end experience. This is seasonal work, and operate within America’s sunny season, for 6 months.If you have worked with clients from America before, and are confident in delivering exceptional service to the international market…… Apply Now!Key responsibilities:Attend to inbound calls in a professional and timely mannerBuild rapport with the client, and ensure every experience is exceptionalThink on your feet to provide solutions to challenges faced by the clientYou will be conversing in voice, email and chat. Therefore, professionalism is to be maintained through all channelsAbility to accurately assess customer needs and potential, identify and deal with objectionsBe comfortable and confident in your approach to clientsMinimum Requirements:Must have worked night shift beforeMust have worked with American clientsMS Office literateExcellent communication both verbal and writtenWe will only consider applications from candidates who have worked on a USA campaign before.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mjg3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1776207&xid=1109_182878
10min
1
Overview:
Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services.
Job Purpose:
As an Internal Business to Business (B2B) Sales Consultant, your primary role is to drive revenue growth by effectively promoting and selling our products and services to other businesses. You will be responsible for developing and maintaining strong relationships with prospective and existing B2B clients, understanding their needs, and offering tailored solutions that align with their business objectives.
Responsibilities:
• Selling skills and people skills Basic admin
• Product skills and knowledge
• Build customer base and maintain good relations with clients
• Focus on specific market areas
• Closing sales, quoting and surveys
• Sales driven and ability to reach set targets
Requirements:
• 5 years sales experience, preferably in the Hygiene or Medical supply industry would be an advantage
• Valid Drivers License
• Grade 12
• Tertiary qualification in Sales or Marketing would be an advantage
• High Energy Drive
• Target Driven
• Based in Sandton
• Extremely well groomed and well spoken
• Able to sell in Sandton Hub, dealing with Blue ship clients
Hours: Will be from 8:00 to 16:30,no flexi arrangements
Salary: CTC of R25k,providentd fund,100-120% commission on sales achieved with a target of R21k per month, quarterly and annual sales incentives
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202665 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.Job Reference #: 202665
4d
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Johannesburg, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202371 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202371
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202546
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202531
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202543
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202525
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202540
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
4d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Slovak Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Slovak and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:...Job Reference #: 202537
4d
1
SavedSave
REQUIREMENTS/ QUALIFICATIONS: Own Vehicle and drivers licenseMinimum Microsoft Azure Administrator (AZ-104)CCNA / Fortigate NSE4 (Advantageous)Strong documentation skills and deadline drivenMinimum 5 years working in an IT Service Desk environment DUTIES AND RESPONSIBILITIES: Provide 2nd line remote desktop and server support to multiple SLA clientsCustomer centric, provide telephonic and email technical support in a professional manner.Identify and provide proactive client management strategies, processes, and proceduresProvide networking and storage support.2nd line Active Directory, O365 Exchange, Intune, and Azure administrationMonthly Server maintenance across all SLA clientsVOIP and Wi-Fi support and administrationIn-house and 3rd party application support2nd line technical resource for IT Projects, highly organised and able to be self-sufficient.Contribute to identifying growth opportunities initiativesDesign, document, implement, manage, and report on processes, procedures, and policiesPlease note that if you have not received a response within 14 days of submitting your application that your application was unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcyODU5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1266648&xid=1108_72859
2y
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Requirements:To supervise the Logistics processes and team in order to achieve business objectives National Diploma: Supply Chain ManagementCompliance and alignment to legislative requirements (eg POPIA)5 - 10 years relevant experience in a related role within the food manufacturing environmentMust have knowledge and skills of the following:The principles of HACCP, an understanding of Quality Control in the Production environment, quality and food safety requirements for a Quality Management System.Must have experience of a Production & Refining Processes i.e. production, principles, methodologies and processes Apply health, safety, security in your environmentComply to Legislation as set out in the OSH Act and to organisational standardsHSE Management:Quality & Food SafetyCustomer ServiceProduction & Packaging ManagementOperations & Production ManagementInventory, Warehouse & Logistics ManagementRegulations & Standards ComplianceRecords ManagementFinancial Management: Ensure controls are in place to mitigate material risksPlanning & Scheduling / Results FocusOperating computer systems such as MS Office (Excel, Word, PowerPoint, Outlook) and SAPProject management tools and techniquesReport WritingConduct structured workshop meetingsPresentationsLogistics ManagementMust be able to apply the organisations code of conduct, the principles of corporate governance and ethics Apply basic business principlesNeeds to have problem-solving techniques to make decisions or solve problemsMust have good people supervisory skills and be able to apply basic human resources practicesRecruitmentIndustrial RelationsTraining and Development
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Main Objective: To provide guidance and execute specialised audits for the portfolio, including the provision of industry/ best practice knowledge to enhance the audit process and the audit report.Perform audits / reviews mainly within the Credit and Collections environments including Model Risk. Minimum Requirements: Bachelors Degree in Finance, Banking, Econometrics, Statistics, Informatics, Mathematics or related fields.Postgraduate Degree (Finance, Statistics, Mathematics) will be an added advantage.At least 3 years experience in model risk-based auditing or model risk/control activities.At least 2 years experience of SAS programming experience.At least 3 years experience in Internal/External audit or commensurate experience in a major financial services institution.At least 3 years experience with specialization in Credit and/or Model Risk audit. Critical Competencies: Knowledge of Credit & Collections and related Models in Retail Banking environment.Thorough knowledge of bank policies, procedures and practices, particularly within Retail Banking and related products, with sufficient knowledge of laws and regulations governing banks including but not limited to: - Banks Act and Banking Regulations - IIA Standards and Code of Ethics - IFRS Standards, - Basel IVKey Performance Areas: Internal Audit planningInternal Audit execution and reviewConclude & report findings Portfolio ManagementBrand building and service deliveryTreating Customers Fairly and ComplianceN.B: By responding to this advert, you consent to Heitha Staffing Group processing your personal information for recruitment purposes and confirm that any personal information has been submitted voluntarily. Only shortlisted candidates will be contacted. If you have not heard from us in 4 weeks, consider your application unsuccessful.
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Our Client a Global Tech firm is seeking a Software Lifecycle Specialist (Client Success Manager) (Senior and Mid-Level) to join their team. They offer stability, growth, competitive salary along with benefits and a great working environment.Note this role will report into India and work from South Africa, normal South African working times will apply.SummaryThe Software Lifecycle Specialist is an integral part of the clients software journey. You will be responsible for ensuring the client deploys the software purchased and that the client realises the value from their investment.Additionally, serves as the primary post-sale point of contact for clients/customers.Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products.Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve the customers desired result. Ensures best practices are adopted for product use.Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results.May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.Strategically, this candidate shall work as an SME familiar with various software licensing tools from key vendors licensing models, such as Cisco, Microsoft, VMWare and Palo Alto and fully well-versed with the license structure.Candidate needs to be a champion for key vendors licensing and be able to influence clients on the optimal license structure and Enterprise Agreement.Candidate needs to have a deep knowledge and understanding of the client and provide effective commercial positioning of licensing to client after analysis of their licensing estate.Candidate shall particulate into new capabilities development and develop user stories and test E2E solutions relating to licensing.The ideal candidate will be entrepreneurial with previous experience leading services, and has analytic horsepower, logical reasoning ability and understanding of key vendors licensing models, such as Cisco, Microsoft, VMWare and Palo Alto products and solutions.Responsible for selling software related products and/or services. This would typically be a list of the companys product catalogue, typically a technology or those that are strategic in nature. Typically specializes in a specific product or product line and carries an overlay quota. Generally, not account-assigned, but may work with account-assigned sales account managers to close sale.
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4 - 5 YEARS SALES / MARKETING EXPERIENCE IN ROAD FREIGHT / LOGISTICS INDUSTRY ourcing and establishing new clients; Maintaining business relationships Maintain a strong customer service attitude; Assist and resolving queries in the operations and accounts department as and when required; Developing and presenting proposals for potential and existing clients; Providing training and assist customers wi th the Company track and online website
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Mission: Together with your colleagues in the support team you will ensure the stability & compliance of the infrastructure and services related to the network solutions and by pro-actively improving and checking the environment, the team and you prevent outages and as such, prevent impact on the users & applications.Knowledge:You have a broad knowledge in:Cisco LAN & WLAN technologiesWAN: both MPLS & SDWANGeneral network knowledge: Routing, Subnetting, VLAN, SNMP etc.Ideally also knowledge of routing protocols such as EIGRP, OSPF, BGP etc. Z-ScalerExternal DNS and PKI certificatesEducational Requirments: Higher education or equivalent experience.You are passionate about technology and more specific technologies around the network.Fluency in English, spoken and written is a must.ITIL Certification.Technology certifications are a plus.Personality Requirments: Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are:A customer-centric individual who understands customers needs and seeks to fulfil or exceed expectations.A person that takes ownership.A team player that can work independently.You have a clear way of communicating.A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency.An innovative there is always a better way person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age).Open-minded with a global mindset, curious to understand and learn new perspectives.A person who complies with our DNA (Commitment, Interaction & Innovation). Experience: + 5 years of experience working for a large company
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Large Blue Chip financial institution require a Quality Engineer to join their team as a contractor. You will be part of a project that will bne implementing a new payment system throughout the organisation.
To lead the quality engineering approach for functional and non-functional requirements for complex solutions, employing scalable and reliable automated test tools and frameworks. To enable test coverage by planning and driving testing activities across all stages and iterations of product, systems and service development collaborating across several delivery teams. To measure and monitor portfolio application of standards for testing, assessing risks, taking preventative action..
This role will report into the Lead Technical Solution
*Technology & Architecture*
* Plan, track and monitor test-project and quality engineering-related activities so that communication and decision-making pertaining to solution delivery is data driven.
* Identify, establish and adopt appropriate testing methods, automated tools and technique to solve problems in tools and testing within the portfolio.
* Partner with various functional areas and 3rd parties to shape and drive delivery of quality engineering approaches and tools through the provision of specialist knowledge.
* Innovate and contribute test approaches as part of the Technology Engineering standards and strategic objectives so that progress towards achieving test strategies is future-fit, and that risks are minimised.
* Work collaboratively with Technology partners to direct the overall approach to quality engineering in consultation with other IT partners to drive alignment and respond appropriately to changes
* Direct the alignment of portfolio quality engineering practices with modern engineering approaches (i.e., Agile, CI, TDD etc.) ensuring quality assurance, automation and performance testing.
* Find ways to improve flow and teams delivery, removing blockers and ensuring value through the improvement of quality engineering deliverables and resolve the issues based on team need so that blocks and challenges to the test effort are removed.
* Construct, interpret and lead
* Lead and provide direction to teams ensuring that team is participating actively on demo/pilot with business team so that business priority is understood and informs the adoption of the risk approach.
* Manage work requirements effectively by contributing to the reprioritising of backlogs and reacting flexibly to changing demands, through effective use of resources, understanding of work complexity, size and technical requirements. Deliver against targets within every iteration as well as continuously striving to improve the quality of deliverables, therefore delivering the highest possible value to the customer.
* Evaluate software testing approaches and tools aligned with Group Standards and assess their relevance and feasibility within the portfolio so that test execution activities can p
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APPLICATIONS : The Director-General, National Department of Health,
Private Bag X399, Pretoria. 0001. Applications should be
number
FOR ATTENTION : Ms TP Moepi
NOTE : Applications should be submitted on the new Z83 form obtainable
from any Public Service Department and should be accompanied
by a CV (previous experience must be comprehensively detailed).
Copies of qualification certificates (need not be certified) should
be attached (including Senior Certificate/Grade 12 certificate
regardless of the qualification requirement indicated in the advert)
including ID and driver’s license. Only emailed applications will be
considered. Applications received after the closing date and those
that do not comply with the requirements will not be considered. It
is the applicant’s responsibility to have foreign qualifications and
national certificates (where applicable) evaluated by the South
African Qualification Authority (SAQA). The Department reserves
the right not to fill the posts. The successful candidate will be
subjected to personnel suitability checks and other vetting
procedures. Applicants are respectfully informed that
correspondence will be limited to short-listed candidates only. If
notification of an interview is not received within three (3) months
after the closing date, candidates may regard their application as
unsuccessful. The Department will not be liable where applicants
use incorrect/no reference number(s) on their applications.
POST : ICT GOVERNANCE RISK AND COMPLIANCE ANALYST
(REF NO: NDOH 15/2021)
SALARY : R316 791 per annum (plus competitive benefits)
CENTRE : Directorate: Information Communication and Technology
Pretoria
REQUIREMENTS : A National Diploma in Information Technology at NQF level
6 or equivalent qualification at NQF level 6 in Information
and Communication Technology. ITIL foundation and
COBIT 5-foundtion certification. At least three (3) years’
experience in IT environment. Experience should be in ICT
support, policy, process, procedure and standard
development. Experience in Microsoft environment, open
sources, network directory and authentication services and
systems such as LDAP, Active Directory, e-Directory and
LAN. Knowledge of ICT governance, risk, security,
compliance and continuity methodologies and practices as
well as knowledge of computer hardware, software and
peripherals such as servers, monitors, cables, physical
layer, printers and modems. Knowledge of the OSI model,
monitoring the LAN’s and WAN’s as well as ICT systems
development, backup, restore, disaster recovery and
archiving. Good interpersonal, technical, organizational,
analytical, problem solving and communication (written and
verbal) skills. Ability to work under pressure and
independently, willingness to travel and work irregular hours.
Valid driver’s license.
DUTIES : Provide ICT governance, risk, compliance and continuity
support. Provide customer and stakeholder relation support.
Conduct ICT governance, risk, compliance and continuity
r
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