Software Lifecycle Specialist - (Client Success Ma

Our Client a Global Tech firm is seeking a Software Lifecycle Specialist (Client Success Manager) (Senior and Mid-Level) to join their team. They offer stability, growth, competitive salary along with benefits and a great working environment.

Note this role will report into India and work from South Africa, normal South African working times will apply.

Summary

The Software Lifecycle Specialist is an integral part of the client's software journey. You will be responsible for ensuring the client deploys the software purchased and that the client realises the value from their investment.

Additionally, serves as the primary post-sale point of contact for clients/customers.

Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products.

Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve the customer's desired result. Ensures best practices are adopted for product use.

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results.

May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

Strategically, this candidate shall work as an SME familiar with various software licensing tools from key vendors licensing models, such as Cisco, Microsoft, VMWare and Palo Alto and fully well-versed with the license structure.
Candidate needs to be a champion for key vendors licensing and be able to influence clients on the optimal license structure and Enterprise Agreement.
Candidate needs to have a deep knowledge and understanding of the client and provide effective commercial positioning of licensing to client after analysis of their licensing estate.
Candidate shall particulate into new capabilities development and develop user stories and test E2E solutions relating to licensing.
The ideal candidate will be entrepreneurial with previous experience leading services, and has analytic horsepower, logical reasoning ability and understanding of key vendors licensing models, such as Cisco, Microsoft, VMWare and Palo Alto products and solutions.
"Responsible for selling software related products and/or services. This would typically be a list of the company's product catalogue, typically a technology or those that are strategic in nature. Typically specializes in a specific product or product line and carries an overlay quota. Generally, not account-assigned, but may work with account-assigned sales account managers to close sale.