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Polish Speaking Customer Service Support Agents

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Polish Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Polish and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely • Active Fibre Connection Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:...Job Reference #: 202533

Century City

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Our client based in Century City in the Travel industry is a world leader in products for frequent and discerning travellers with a powerful portfolio of brands. One of the worlds leading independent airport VIP lounge programmes, and the International Airline Passengers Association, which has been providing services and savings for frequent flyers since the 1960s. A market-leader within the leisure and business travel sectors and includes the well-established products Role: • Take inbound calls in a professional manner • Handle and overcome objections in a professional and effective manner • Adhere to targets • Take inbound calls from an international customer base • Handle both internal and external email correspondence to and from clients in line with quality standards • Work towards resolution time periods, quality standards and targets Not negotiable: • Fluent in speaking, writing and reading Arabic and English • South African citizen or valid Work Permit • Deal with clients telephonically above average telephonic communication skills • Ability and willingness to work weekends and shifts as and when required • Proven exposure to flexibility and easily adaptable to pressurized environments and change • Proven customer service orientation and problem-solving ability in previous roles/career • Must have applied foreign language in a corporate environment • Ability to multitask Targets (weekly/monthly and incentive attached to this) • Reach call resolution timeously • Reach targets on a daily, weekly, and monthly basis • Adherence to schedule • Meet quality assurance selected targets • Meet all agreed KPI`s • Develop excellent relationships with all stakeholders Days of work: Monday to Sunday 24/7 (rotational roster, varied shifts see below ) 03:00-12:00; 09:00-18:00 (Shifts do change due to daylight saving for the UK and USA) Special arrangements: Working SA Public holidays What is most challenging about the role: The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures High standards of work are an expectation Salary: R11382.21 + R1138.22 = R12520.43 Nice to haves: • Experience with working to targets • Familiarity with call centre culture/environment • Exposure to travel, either work related or extensive personal travel Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202111 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your applicat...Job Reference #: 202111

Century City

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German Speaking Customer Service opportunity available in the Travel Industry. Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes. Role: • Take inbound calls in a professional manner • Handle and overcome objections in a professional and effective manner • Adhere to targets • Take inbound calls from an international customer base • Handle both internal and external email correspondence to and from clients in line with quality standards • Work towards resolution time periods, quality standards and targets Not negotiable: • Fluent in speaking, writing and reading German and English • South African citizen / valid Work Permit • Deal with clients telephonically above average telephonic communication skills • Ability and willingness to work weekends and shifts as and when required • Proven exposure to flexibility and easily adaptable to pressurized environments and change • Proven customer service orientation and problem-solving ability in previous roles/career • Must have applied foreign language in a corporate environment • Ability to multitask Targets (weekly/monthly and incentive attached to this) • Reach call resolution timeously • Reach targets on a daily, weekly, and monthly basis • Adherence to schedule • Meet quality assurance selected targets • Meet all agreed KPI`s • Develop excellent relationships with all stakeholders Days of work: • Monday to Sunday 24/7 (rotational roster, varied shifts see below ) • 05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA) Special arrangements: Working SA Public holidays What is most challenging about the role: • The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures • High standards of work are an expectation Salary: Market related. Based on the level of experience. Nice to haves: • Experience with working to targets • Familiarity with call centre culture/environment • Exposure to travel, either work related or extensive personal travel Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110

Century City

Mandarin Speaking Customer Service Support Agents

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Mandarin and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely • Active Fibre Connection Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working ho...Job Reference #: 202539

Century City