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Application Engineer - SAGE R
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2 years ago1495 views
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Description
The main purpose of the role is to deliver support to end users in the organisation on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The incumbent is also responsible for contributing to the design, testing, delivery, and improvement of software applications.
Permanent: Cape Town and Johannesburg
Business Requirements
Attend Business Analysis -Scoping Sessions
Standard Operating Procedure review and improvements to be documented into End-user training guides
Required to train Business in the following Modules (Procurement, Finance, Sales and Stores/Operational, Call Centre)
Create Reports and Forms Design in Crystal Reports.
Problem solving & support (during and after implementation.
Key deliverables and outputs
Provide support on software programmes by fielding incoming tickets from end users.
.Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end users, analysing results and implementing appropriate changes.
Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users and team leads.
Enhance end user effectiveness by implementing training on the software applications used in the organisation and maintaining own expertise in these applications.
Actively participate and support the roll out of group-wide IT projects, especially related to new business applications.
Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchase
Ensure the implementation of and compliance with all internal policies, processes and quality standards as applicable to the area of responsibility.
Create and manage constructive relationships with internal and external providers, including but not limited to developers, Business Intelligence, IT infrastructure team, software vendors and software development vendor
Manage second line support service providers in terms of delivery and task tracking.
.Ensure that all reports and administrative documents are completed as agreed. This includes incident reports, status updates and applicable monthly reports.
.Provide guidance and learnings to other team members.
Internal customers
All business units and functional departments in the organisation
Team members
Qualifications and Experience
Degree in Computer Science / Information Systems
Introduction to business analysis
Introduction to project management
2 - 3 years in IT application support providing support to end users
Experience in
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Id Subtitle 1084616248
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