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We offer good salary 20k plus ,based on experience
Description
We seeks an experienced General Manager to run our restaurant along the
Sea Point.Cape Town. The General Manager will be responsible for the management
and overall responsibility of the restaurant. Supervision, performance
management and effective delegation to various junior managers and staff to
ensure an efficient and smooth-running restaurant.
QUALIFICATIONS, EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED
3-5 years in a similar role.
Experience in dealing with high volume, in a similar environment would be
preferable
Strong Leadership ability;
Ability to delegate and manage down effectively;
Intermediate Microsoft Excel and Word skills;
Strong analytical and problem-solving skills;
High attention to detail and process driven;
Ability to interpret statistical information;
Ability to communicate verbally and in writing with all levels of
management, external customers and third-party service providers;
Self-motivated and deadline oriented;
Ability to multi-task
Discretion and integrity
Problem analysis and problem-solving skills
Stress tolerance
Decision-making
This person will be for employment in a position of trust and honesty and
entails the handling of cash or finances
RESPONSIBILITIES OF THE POSITION INCLUDE BUT ARE NOT LIMITED TO:
Ensure daily store operational requirements are met
Ensure smooth running of front of house and back of house
Supervision of staff
Ensure store hygiene, maintenance, health and safety requirements are met
Beverage cost, food costs and stock control are within specified range
Be on duty for busy shifts, weekends and all functions.
Ensure effective communication between staff as well as management
Ensure reports are issued timeously
13d
City Centre
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A well-established company based in Airport Industrial, Cape Town is looking to employ an experienced Quality Manager to join their organisation. Suitable candidates will need to fulfill the required duties and meet the below requirementsRequirements: Degree in relevant field10-15 years’ experience in frozen foods manufacturingFamiliar with company and industry quality standards and processesQuality control certification advantageousExcellent attention to detailExcellent verbal and written communicationData analysis and statistical aptitudeGood interpersonal skillsHighly conscientious and diligentResponsibilities:Understanding customer expectations and needs from a productDeveloping quality control processesDesigning product specificationsEnsuring products are designed with adherence to legal and safety standardsSupervising staff and monitoring production standardsExamining the quality of raw materials that are used in productionMonitoring and evaluating internal production processesEvaluating the final output of products to determine their qualityRejecting products that fail quality standardsEngaging with customers and gathering product feedbackProducing statistical reports on quality standardsReporting to upper management on quality standard issuesEvaluating product recallsImproving production efficiency and managing waste
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ5Nzc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178358&xid=1108_49779
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Company Description: Or client is a leading omni-channel retailer, delighting our customers with an innovative range of curated products on personalized terms. Their aim is to provide multiple, convenient, and easy retail shopping channels to guarantee that we meet all customer expectations.The ideal candidate for this role will be responsible for producing automated reporting and analytical solutions to support business operations and business strategy.Responsibilities: • Work closely with senior marketing planners to drive key metrics such as response rate, marketing efficiency and ROI• Track and review performance of all areas to ensure targets are met• Setup measures and track strategic initiatives• Run ad-hoc in-depth analysis across different data sources• Understand the business process in order to create new analysis that will highlight areas for improvement• Develop analytics to review resource planning and discover opportunities to increase efficiency• Develop analytical models to drive sales opportunities within the customer base and improve contact strategies• Take the lead on assigned or self-initiated projects for the ops area from inception to execution• Serve as a soundboard for Operations Managers relating to challenges and solutions for their specific areas• Work with BI and Product owners to find automated solutions to streamline operational processesRequirements: • Mathematics or Statistics related degree (preferred)• Minimum of 2-3 years’ experience in analysing data• MS Excel proficiency• SQL query writing skills is essential• Experience in big data reporting packages will be an added advantage (e.g. PowerBI/ Qlikview/ Tableau)Benefits: • Flexible benefits to structure your own package• Creative agile work environment• Flexible working hours• Café and lounge area• Staff restaurant with a variety of healthy meal optionsValues: • Keep Innovating – we have the courage to contribute new ideas and turn those ideas into reality.• Think like an entrepreneur – we treat the business like its our own.• Keep it real – we are mindful of the impact of our words and actions.• Raise the bar – we strive to deliver excellence in everything that we do.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178661&xid=1109_70624
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Job DescriptionA small to medium-sized company based just out of the CBD in Cape Town that works with a US clientele is looking for a Head Of Analytics who can grow with their company and enjoys working with large amounts of data, can create structures for warehousing and forward planning for the business data requirements.The ideal candidate would be a passionate and self-driven professional that will help us to utilize and design high-end analytical solutions that allow our customers to be entirely data-driven.Must be excited to work in a fast-paced environment.Responsibilities• Leading, a mixed technical team of data engineers and visualization specialists to build out our analytical product offering.• Creating in collaboration with the team, the strategic direction of the BI and analytical function for the company to ensure optimal use of analytics and strategic decision-making• Developing an appropriate model design to deliver on the strategy and client delivery.• Designs and plans for the integration of all data warehouse technical components.• Reviews and participates in testing the data design, tool design, data extracts, networks, and hardware selections.• Will perform high-level design of the logical and physical architecture, logical and physical data model, and extract, transform and load (ETL) processes.Skills• BSc in Computer Science or Engineering or similar qualification.• 6+ years experience in data warehouse technical architecture, infrastructure components, ETL, and analytical tools.• Quality experience with Cloud Servers/Azure specifically.• Excellent command of the English language, primarily written and spoken.• Experience with T-SQL and Microsoft database technologies is required.• Deep understanding of data warehouse principles and implementation.• 5-8 years of proven experience leading a technical team.• 10-12 years of experience building database technologies with the Microsoft SQL stack, e.g., SSIS, SQL, SSAS, and SSRS.• 8-10 years of experience in data modeling.• 8-10 years of experience using Microsoft technologies, e.g., PowerShell, MDX, DMX, and DAX.• 5-8 years of experience working in an analytics environment.• Excellent analytical skills.• Within a given visualization toolset, excellent visualization techniques understanding, including design knowledge, such as layout, typography, color, and interaction design.• Experience with data visualization tools like PowerBI, Tableau, Pyramid Analytics, Qlik, and Domo is advantageous.• Experience with applied statistics skills, such as distributions, statistical testing, and regression.• Experience with deep learning techniques, mainly CNNs and RNNs (GANs and RL experience is a plus).• The understanding of utilizing GIS and other location-based data analysis would be an advantage.• Experience in analytical thinking and problem-solving utilizing any
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NDkzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213821&xid=1108_58493
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Our Client in the Government Sector has a vacancy for the role of Senior Language Practitioner. This role is part of the Stakeholder Management and Communication Services section and reports to the manager.Primary responsibilities include (but are not limited to):Supervising the operations of the Language UnitEnsuring compliance with language policies and standard operating proceduresTranslating, editing, proofreading and revising official documentsOrganising periodic external assessment of language servicesDeveloping and maintaining knowledge databases, including terminology lists of all three official languages of the provinceProviding language advice, including the development and maintenance of style guides for all three official languages of the province.Essential requirements for the roleApplicants wanting to be considered for the role must have:A Bachelor’s degree or equivalent qualificationA minimum of five years’ experience in language practiceTechnically proficient and fluent in Afrikaans, English and Xhosa, but at least Afrikaans and EnglishTranslation, editing, proofreading and revision skillsKnowledge of relevant policies and legislationWritten and numerical skillsSupervision and leadership skillsComputer skills (MS Word, MS Outlook, MS Excel, MS PowerPoint)Our client is a fast-paced but compliance-driven organisation. Individuals who thrive in this environment:Display resilience and the ability to cope with pressureDisplay integrity, reliability and well-developed interpersonal skills to interact with individuals across all levels in the business environmentDemonstrate proactive managementDemonstrate problem-analysis and solution-formulation skillsDisplay service orientationDemonstrate excellent attention to detailStrong interpersonal and communication skills (verbal and written)Ability to work independently, yet open to guidanceSummary of duties and responsibilitiesSupervision and administrationSupervision of language practitioners, including division of duties, assignment of tasks, guiding and mentoring, leave administration, learning and development and performance managementFacilitation of annual quality assessment of language services by external service providersCompilation and submission of monthly operational statistics, operational plans and procurement plansMaintenance of meticulous records in line with prescribed conventions Language servicesImplementation and monitoring of the Province’s and the WCPP’s language policiesLiaison with relevant stakeholders on language matters (forums, committees, professional language bodies)Coordination and execution of language services, including translation, editing, proofreading and revision, and the provision of guidance for improving written texts where and when requiredAttendance of public hearings on language matters and representation of the WCPP at various forums dealing with language mattersInitiating language projects geared towards language development within the organisation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3Nzc1OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777669&xid=1108_177758
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Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processesEnsure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metManages/Leads innovation/PE projectsAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations TeamTimely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsTrain / mentor QCAs on quality tools and conceptsSupport Six Sigma ProjectsSupport baseline activityResponsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
Fosters a spirit of collaboration and team workContent DevelopmentNetworking & InfluencingBasic Statistical AnalyticsOperational planning and Process managementKnowledgeHas a bias for action. Superior ImplementationResolves Conflicts ConstructivelyFeedbackCommunicationConformance with Policies/CompliancesProcess Mapping and DocumentationAbility to Work IndependentlyMonitoring and reviewingProblem Solving
Preferred Skillset
Exceptional listening and analytical skillsExcellent oral, written and interpersonal communication skillsIntermediate level of knowledge in MS-OfficeWork accurately and with an eye for details
Requirements
2 years Leadership experience4+ years of experience as a Quality AnalystPreferably BPO experienceA Bachelors/College Degree any field is an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjk3OTY1Njk1P3NvdXJjZT1ndW10cmVl&jid=370512&xid=1297965695
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Urgently in need pf Data Analyst
As a Data Analyst, your responsibilities will include, but will not be limited to:? Strategise and identify ways of improving the overall quality of the data? Develop, implement and enforce data quality best practice guidelines,processes, policies, procedures, productivity standards, providing trainingand resolving operational problems.? Provide analytic and project management support to data qualityinitiatives? Determine business impact level for data quality issues? Provide accurate and appropriate interpretation of data, applyingknowledge to evaluation and analysis.? Analyse data for compliance to design specification (source-to-target) andexpected/anticipated behaviours, identifying quality issues andrecommending solutions? Perform root cause analysis on data issues and recommend data qualitycontrols and long term solutions to resolve gaps/issues.? Review, enhance, and update documentation workflows? Review SQL/ETL code to identify sources of data and the accuracy andcompleteness thereof.? Assist with the improving automated data quality processes and alerts ondata sets and reports.? Actively communicate to internal and external stakeholders or customerson quality issues with regards to the way data is collected, stored,processed or used.
? Assist business teams and management with the development andimplementation of operational metrics, dashboards and reporting
RequirementsOur ideal Data Analyst will possess:? BA/Bcom/BsC in Engineering, Statistics, Computer Science, Mathematics,Business or related field.? 1-3 Years as Analyst or experience in Data Quality Management/Validation.? 1-3 Years experience in ETL Scheduling & Migration (preferred Pentaho /Talend).? 1-3 Years experience in MySQL/SQL.? 1-3 Years experience in Tableau.? 1-3 Years experience in Google Suite + Microsoft Office.
Knowledge of the following will be advantageous:? Basic Knowledge of Salesforce? Ability to work with both technical and non-technical business owners toget things done.? Strong communication in order to liaise with key stakeholders such as themarketing and sales teams or the Tech team.? Problem solving and diagnostic acumen, strong analytical mind-set.? Acute attention to detail and organisational skills in order to prioritise tasksand relay insights to members of the leadership team.? Ability to self learn to develop required skills.
Contact Person
James Knoll
James@abcworldwide.com
Business WhatsApp - 074 644 4500
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTk3MDc1MDY3P3NvdXJjZT1ndW10cmVl&jid=1320002&xid=1597075067
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ABOUT THE POSITION
Youre entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. Youre creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and youre able to strategically grow a marketing department!
Yes, here it comes… WERE LOOKING FOR YOU!
As Head of Marketing of this scale-up, youre responsible for the creation and execution of the marketing strategy. The marketing team (4 FTEs & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team.
YOU ARE RESPONSIBLE FOR
Marketing funnel: from engagements (on- and offline) to requesting a bookingTargets: supplying enough leads to the sales team to achieve the growth targetsReports: giving the team weekly insight into the marketing statisticsManagement of your own team as well as being part of the MTStrategy: developing new strategies together with management on how to tap into new markets
WHO ARE YOU?
Relevant work experience: At least 5 years of online marketing experience, preferably at a start- or scale-up and/or in travel or a similar B2C company (actually travel is like B2B with long marketing & sales cycles)Socially skilled: With the growth of the company, the marketing team that you manage will also grow quicklyStrategic mastermind: Foresight and predictive abilityData-driven: The choices you make are supported by data and metrics are great friends of yoursSelf-reliant and curious: You are not dependent on expensive advisors/executors to get something donePassion for travel and you feel our product perfectlyPre-tech savvy: Connect directly with development teams to bring your projects to life (you can also build your own)
OUR OFFER
Work that doesnt feel like work: youre going to work for ~30 more years, better enjoy it!Entrepreneurship: leading and growing your company too!Development & Growth: we do what we like and by chance we are on the side of development and growth (authentic & responsible tourism, Africa = booming). This makes the business game a lot of fun because of all the odds.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNjI1NjU0P3NvdXJjZT1ndW10cmVl&jid=1156164&xid=1352625654
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Company based in Observatory, Cape Town
Position - New Business Manager or Sales Manager
Please forward your CV to - kindo.m@abcworldwide.com
Our client, an integrated ICT and infrastructure provider and telecommunications company, is looking to employ a Business Development Manager to join their team in Cape Town.
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel. Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO.
JOB OBJECTIVES
Recruitment, training & development and performance management of the individuals within the New Sales teamsPlanning & coordination of all functions related to achieving growth budgets as well as related general management dutiesActively leading new sales within each regionSales & campaign planningManagement reportingDevelops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitabilityPrepares action plans by individuals as well as by team for effective search of sales leads and prospectsInitiates and coordinates development of action plans to penetrate new marketsConducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performanceAssists Account Executives in preparation of proposals and presentationsAccurate and efficient management of sales statistics and reportsEfficient management of workflow procedures within areas of operational responsibilityEffective management of process and procedure with a strong action and change management orientationCreative and effective planning and implementation to ensure the achievement of relevant targets and objectives
Job Related Work Experience
2 years ICT industry experience3 years junior management experience3 years successful Corporate Direct Sales experience
Job Knowledge
Application of CRM / Voxzal / Trax and sales processesSound understanding of telecommunications, networking & dataGood understanding of Human resource management principleUnderstanding of financial management principles
Job Skills
Understanding of financial management principlesGood prospecting, negotiation and presentation skillsCRMMicrosoft Word / Excels / Outlook / PowerPoint...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MjI2MzgwMTU4P3NvdXJjZT1ndW10cmVl&jid=1491258&xid=4226380158
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Our client, a wholesale floor cleaning products supplier based throughout South Africa, is looking to employ a highly-skilled Sales Strategist for their Cape Town branch.
Job Purpose
The Sales Strategist will be responsible to analyze data, provide data driven insights to the business, demand forecasting for procurement and sales as well as financial forecasting for the sales team. The Sales Strategist will develop analysis and reporting capabilities for sales and finance. They will also monitor performance and quality control plans to identify improvements. Investigate data quality, clean data, transform data, summarize data, and perform basic queries to support project related activities.
Essential Duties, Responsibilities and Skills
Ability to work with large datasetsExcellent Microsoft Excel skillsStrong report writing skillsStrong analytical and critical thinking skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracyThe ability to investigate data quality, clean data, transform data, model, and summarize dataAccuracy and attention to detailExcellent written and spoken EnglishStrong communication skills are essentialDemand and Sales ForecastingPeople managementBe able to work with data visualization tools like Power BINeeds to be self-driven, ability to work under pressure, by meeting deadlines effectively and efficientlyInterpret data, analyse results using statistical techniques and provide ongoing reportsWork with project team to prioritize business and information needsDefine new data collection and analysis process improvement opportunitiesOversee integrity of reports, both when developing new reports as well as when updating existing reports to ensure data is accurately presented
Education & Experience Requirements
Minimum Grade 12Relevant tertiary degree5-year minimum Data Analytics experienceMust have a valid South African driver’s license and passportMust have your own reliable vehicle
Skills and Abilities
MS Office proficient (Basic Computer Skills)Professional personal presentationAdministrative experienceAttention to detailAbility to problem solve and use initiativeExcellent verbal and written communicationBilingual: English and AfrikaansDetail oriented and deadline drivenAbility to work in a pressurized environmentAccountable, responsible, reliableTeam playerCustomer focusedIntegrity, credibility, trustworthiness, and a professional appeara...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjM1Njg5NTU3P3NvdXJjZT1ndW10cmVl&jid=1178162&xid=2235689557
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
Requirements
A minimum of 2-3 years outbound management experienceWillingness to work nightshift to accommodate American time zones
Competencies
Strong ability to manage a sales teamStrong ability to empathize with a customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive Sales
https://www.ditto.jobs/job/gumtree/1993978083?source=gumtree
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Job Description
Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processesEnsure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are metManages / Leads innovation / PE projectsAssist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team -Timeously and accurate reporting of the internal rating on the SLA parameters; timeously and accurate reporting of quality performanceConduct regular Gage R & R / calibrations sessions internally and/or with clientsPerform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC proceduresDrive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findingsTrain / mentor QCAs on quality tools and conceptsSupport Six Sigma Projects
Competencies Required
Fosters a spirit of collaboration and teamworkContent DevelopmentNetworking & InfluencingBasic Statistical AnalyticsOperational planning and Process Management KnowledgeHas a bias for action. Superior Implementation Resolves Conflicts ConstructivelyFeedbackCommunicationConformance with Policies/CompliancesProcess Mapping and DocumentationAbility to Work IndependentlyMonitoring and reviewingProblem Solving
Experience Required
Minimum of 2 years International BPO / Offshore Quality Assessing Management / Team Leader experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTkyNzY3MzI1P3NvdXJjZT1ndW10cmVl&jid=1123166&xid=1192767325
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Western Cape,CPT - CBD
Market Related (Market related) (Negotiable)
Title: Business Development Manager
PURPOSE OF THE JOB
Business developer will be responsible for the New Sales as well as associated administrative personnel.Regional management responsibility for the New Sales team as well as associated administrative personnel. Regional management responsibility for the achievement of the new sales budgets as set by EXCO3. HIGH-LEVEL JOB OBJECTIVES - Recruitment, training & development and performance management of the individuals within the New Sales teams- Planning & coordination of all functions related to achieving growth budgets as well as related general management duties- Actively leading new sales within each region- Sales & campaign planning- Management reporting- Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability- Prepares action plans by individuals as well as by team for effective search of sales leads and prospects- Initiates and coordinates development of action plans to penetrate new markets- Conducts one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance- Assists Account Executives in preparation of proposals and presentations- Accurate and efficient management of sales statistics and reports- Efficient management of workflow procedures within areas of operational responsibility- Effective management of process and procedure with a strong action and change management orientation- Creative and effective planning and implementation to ensure the achievement of relevant targets and objectives4. JOB CONTEXT 4.1 Level of Education Level of tertiary education Essential/ Desirable- Grade 12 (Essential)- Diploma in Business management or related (Desirable)4.2 Professional Membership or Registration 4.3 Job - Related Work Experience- 3 years successful Corporate Direct Sales experience- 3 years junior management experience- 2 years ICT industry experience4.4 Job Knowledge- Application of CRM / Voxzal/ Trax and sales processes- Sound understanding of telecommunications, networking & data- Good understanding of Human resource management principles- Understanding of financial management principles4.5 Job Skills- Understanding of financial management principles- Good prospecting, negotiation and presentation skills- CRM- Microsoft Word- Microsoft Excel- Microsoft Outlook- Microsoft PowerPointhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTg5NTU5MTg3P3NvdXJjZT1ndW10cmVl&jid=1156157&xid=3589559187
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Customer Care Team Leader
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities.
Responsibilities • To guide and support team members • Driving operational and technological efficiencies within the team • Handling difficult customer complaints or enquiries • Drive quality control and ensure corrective action are taken where required • Analyse performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. • Forecasting capacity against plan on a weekly/monthly basis • Ensure adherence to the operational policies and procedures • Participating in the recruitment and selection of staff • Monitor performance on regular basis and provide constructive feedback • Pro-actively encourage high performance at all times • Ensure all staff issues are dealt with appropriately and within a timely fashion • Ensure all daily, weekly and monthly workloads are completed • Motivating, developing and retaining staff • Identifying staff training needs and planning of training sessions • Adhering to all HR policies and procedures • Monitor performance on regular basis and provide constructive feedback
Requirements• Min 2+ years customer service team leader experience • Strong sales ability & ability to handle client objections • Proven track record of meeting targets • Excellent communication skills in English & 1 other language • Background in telecommunications will be an advantage • Clear criminal records • Strong analytical and problem-solving skills.• Able to work in a fast paced environmentShould you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1035550880?source=gumtree
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/469251521?source=gumtree
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
RequirementsCompleted MatricA minimum of 3 years outbound management experience
CompetenciesStrong ability to manage a sales teamStrong ability to empathise with customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive SalesAbility to multi-task
https://www.ditto.jobs/job/gumtree/2122193864?source=gumtree
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781?source=gumtree
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Location - Woodstock, Cape Town (Onsite)
Job Description
Our client is seeking to employ a Senior Data Analyst to join their team to work within their Internal Audit Department.
Report to: Audit Manager (IT)
Job Purpose
To support the department goals to increase efficient and effective use of data analytics by obtaining more timely access to and management of data assets. Key to the role is to turn data into meaningful information using leading data analytic techniques to present to Senior management in the organisation while assisting in reducing effort on the audit plan.
Job Objectives
Assist the audit team in the field by being responsive to data needs in a timely mannerBe the internal liaison between IT and the internal audit team to facilitate data needs for the audit teamAssist in investigations and other management requests as necessary by gathering, sorting, and otherwise making sense of necessary data.Proactively search for data anomalies that could be indicative of control issues.Work with internal auditors to understand data needs and brainstorm ways to perform audits more efficiently.Drive the implementation of a continuous monitoring framework using data analytics to support the relevant internal audit projectsPerform special reviews of operations when requestedLinking of different data streams and visualisations and graphic output; upskilling and SAS, ACL, Tableau, and visualisation tools.
Qualifications & Experience
Essential: Bachelors degree or above in quantitative fields such as Data Science/Analytics, Computer Science/Engineering, Statistics, Mathematics, or related fieldsDesirable: Postgraduate degree in quantitative fields such as Data Science/Analytics, Computer Science/Engineering, Statistics, Mathematics, or related fields5-8 years data analytics experienceexperience in data management, governance, data acquisition and modeling, data structures and architecture.3-5 years financial systems or system auditing experience from big 4 preferableExperience in using visualisation tools such as Tableau and Power BIUtilisation of Microsoft Office products
Skills
Data analytics tools such as ACL/SAS/IDEA or similarApplication of internal audit and risk assessment methodologiesMS Excel AdvancedBuilding and maintaining strong relationshipsStrong written and oral communication skillsStrong analytical and organisational skills
Essential Competencies
Delivering results & meeting customer expectationsWorking with peopleApplying expertise & technologyPresenting &a...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NDE2OTg3NzA/c291cmNlPWd1bXRyZWU=&jid=1711433&xid=541698770
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Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/3153491299?source=gumtree
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Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/1099133981?source=gumtree
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
RequirementsCompleted MatricA minimum of 3 years outbound management experience
CompetenciesStrong ability to manage a sales teamStrong ability to empathise with customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive SalesAbility to multi-task
https://www.ditto.jobs/job/gumtree/4138320767?source=gumtree
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