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Quality Team Lead/Assistant Manager - Internationa
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General Details
Description
- Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
- Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
- Manages/Leads innovation/PE projects
- Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team
- Timely and accurate reporting of the internal rating on the SLA parameters; timely and accurate reporting of quality performance
- Conduct regular Gage R & R / calibrations sessions internally and/or with clients
- Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
- Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
- Train / mentor QCAs on quality tools and concepts
- Support Six Sigma Projects
- Support baseline activity
- Responsible for making and presenting MBR slides from Quality Excellence perspective
Competencies Required
- Fosters a spirit of collaboration and team work
- Content Development
- Networking & Influencing
- Basic Statistical Analytics
- Operational planning and Process management
- Knowledge
- Has a bias for action. Superior Implementation
- Resolves Conflicts Constructively
- Feedback
- Communication
- Conformance with Policies/Compliances
- Process Mapping and Documentation
- Ability to Work Independently
- Monitoring and reviewing
- Problem Solving
Preferred Skillset
- Exceptional listening and analytical skills
- Excellent oral, written and interpersonal communication skills
- Intermediate level of knowledge in MS-Office
- Work accurately and with an eye for details
Requirements
- 2 years Leadership experience
- 4+ years of experience as a Quality Analyst
- Preferably BPO experience
- A Bachelor's/College Degree any field is an advantage
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Id Subtitle 1021296460
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ABC Worldwide
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