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Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.
Our client is recruiting for an Office 365 Consultant to join their team based in Cape Town.
The Office 365 Consultant will be responsible for leading requirements gathering sessions, document requirements, run projects and implement smaller solutions based on low code approach with the business responsibilities.
Responsibilities:
• Produce high quality documentation
• Assist in the decision-making process to determine the best solutions and approaches for projects
• Work with technical teams to help them define the best technical solution
• Build and configuration of solutions using native features
• Prototyping and proof of concept development
• Gather requirements and create specifications
• Run information gathering workshops Requirements:
• Professional experience with Office 365 including SharePoint, Microsoft Teams, Yammer, OneDrive, Stream, Power Apps, and Power Automate (Flow), Microsoft Forms
• Professional experience in Power Platform (Power Apps Portals, Canvas and Model Driven Apps, Power Automate, Power BI) and Common Data Service
• Professional experience of the methods and tools used to customize and extend Office 365
• Experience in Workflow Process tool for Office 365 like Nintex, K2
• Solution Design, wire framing; ensuring the design and layout are in keeping with the requirements
• Strong workshop, facilitation and presentations skills
• Good understanding of DevOps
• Good understanding of testing methodologies
• Certifications Six Sigma, Lean, Agile desirable
• Work proficiency in English required Salary: Market Related
Working Hours: Monday to Friday (08:00am till 17:00pm)
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202505 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za.Job Reference #: 202505
7h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
7h
1
Our client based in Century City is seeking Sepedi Speaking Customer Service Advisor.
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general contract and transactional inquiries.
Experience:
• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administration experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous) Requirements:
• Passed Grade 12
• Fluent in Sepedi (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage) Key responsibilities may include, but are not limited to:
• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assisting irate members and escalate when required to senior agents/team leader
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Performing daily administrative functions and accurately capturing required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitoring work flow
• Ensure that SLA is adhered to and cases to be completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes Critical Skills/ Competencies:
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution Driven
• Excellent problem-solving and Accuracy skills
• Self-starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Resilient mind-set
• Ability to adapt to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverable and work load accordingly (good organisational skills) Salary and working hours:
• The salary, R9000
• Monday to Friday 08:00 to 17:00
• Every second Saturday 08:00 till 12:00 Office Location:
• Century City
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number in 202671 subject heading or email body.
Surgo (Pty) Ltd will consider all applications ...Job Reference #: 202671
7h
1
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Control Desk Operator
Were seeking a skilled Control Desk Operator to be the driving force behind efficient and seamless control desk operations based in Western Cape facility.
What Youll Do: As a Control Desk Operator, youll be the mastermind behind orchestrating the Control Desk activities. Your responsibilities will span from managing order changes with minimal material wastage to conducting rigorous quality checks on products. Youll be the analytical guru analyzing run sheets to ensure the right sizes for the top and bottom stackers. Your attention to detail will shine through in your accurate reporting, ensuring that the data remains pristine. Every downtime incident will be accurately recorded under your watchful eye. Collaborating with the Planner, youll ensure the corrugator run plan is finely tuned for optimal performance. Your goal? Achieve waste and production targets.
Education: A Matric (high school diploma) to lay the foundation of your expertise.Advantageous Certification: Being Trade Tested in Paper and Packaging is a definite advantage, showcasing your industry knowledge.Experience: Your previous experience within a corrugator environment will be the backbone of your success in this role.
Apply: clauda@towergroup.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzMyNDM1OTMxP3NvdXJjZT1ndW10cmVl&jid=1686419&xid=1332435931
7h
1
Our client is a non-profit organisation that works throughout Cape Town’s township communities towards a more just society where human rights can be fully actualised. They have a holistic and community-led approach to the sustainable development of impoverished communities, focusing on early childhood development, the well-being of older persons and afterschool initiatives for children. They have been working with at-risk communities for 60 years by providing resources, training, and support.
The Information Technology Manager is responsible for managing and providing hardware and software maintenance, training, consultation and recommendations about future planning and development of resources. Providing these services in an effective manner will ensure maximum access to and implementation of technology services and resources.
Requirements & Competencies:
Relevant Information Technology qualification (Advanced Diploma or a Degree).Relevant Information Technology certification (A+, N+, Office 365Administrator, Microsoft Windows Server Administrator, etc)5 years’ experience in Information Technology (preferably in an NGO environment).Proven administration and management experience.Knowledge of relevant Information Technology legislation and governance.Driver’s Licence and own vehicle would be advantageous.Excellent verbal and written English ability and strong attention to detail.Planning and organising ability and strong interpersonal skills.Experience in networking/facilitating partnerships and working with external stakeholders.
Key Performance Areas:
Ensures a supportive I.T. environment by providing current hardware and software.Manage information technology and computer systems.Monitor and maintain technology to ensure maximum access.Ensures a robust and highly reliable technology infrastructure.Manage the Business Continuity Plan / Risk Document.General I.T. duties.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NTc4NzE1MDQ/c291cmNlPWd1bXRyZWU=&jid=1596387&xid=557871504
7h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202542
7h
1
Reporting to the Engineering Manager, your main responsibilities will be to ensure that the machinery are maintained and fully functional in continuous production facility that requires understanding of quality of end product and raw materials.
Job Duties & Responsibilities:
Execute pneumatic, hydraulic, and mechanical repairsPerform planned maintenance on machinery and equipmentFit, inspect, test and repair MCC, circuits and wiring systems and electrical equipment.Install and commission machinery and equipmentAlign and calibrate machinery and equipment parts as required for efficient and safe operation.Must be able to lead the team in achieving all maintenance objectives and have good mentoring skills.Responsible for Health and Safety in area of responsibilityEnsure GMP’s are adhered to.Keep Maintenance and Technical Manager up to date with day-to-day occurrences etc.
Our ideal candidate must have:
Senior Certificate (Grade 12) or N4Red Seal Trade Tested Artisan with a N5 qualificationMinimum of 2-3 years’ experience in an FMCG environment, Tetra experience beneficialFirm knowledge of advanced hydraulics and pneumatics,Ability to design and commission and fault find on three phase 400VAC Motor Control Circuits and VSD’s.Ability to diagnose and rectify mechanical and electrical related breakdowns on automated machinerySolid knowledge of health and safety standards and procedures according to Health and Occupational Safety Act 85 of 1993Be able to conduct regular safety inspections and initiate corrective actionMust be in possession of a Code 08 (B) driver’s license
Other attributes would include:
Experience with Planned Maintenance Systems.Strong analytical and problem-solving skills.Work well under pressureProfessional, enthusiastic, hardworking, well-organized and able to prioritizeStrong personality with a high sense of discipline and organizational skillsAn assertive, team –spirited, pro-active and hands- on approach
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTg5NjE3NDAwP3NvdXJjZT1ndW10cmVl&jid=1695471&xid=3589617400
7h
1
Senior Recruitment Consultant
Tower Group (Pty) Ltd Cape Town, Western Cape, South Africa
The ideal candidate will exceed in this position if they are able to successfully aid recruiting efforts and fulfilling the client’s needs by matching candidates with the companys recruiting needs. In order to do so the candidate has to be able to source and qualify leads that will meet the companys criteria. The ideal candidate must have their own car and a valid driver’s license along with 3-5 years’ experience as a Senior Recruitment Consultant.
Responsibilities
Financial Performance
Ensure achievement of individual financial results and targets through ongoing business development and candidate placement.Input to and implementation of strategy and plans for ongoing acquisition of new business for your “Recruitment Desk.” - Successful engaging, retention and growth of Key Clients.Timely and effective “Recruitment Desk” management to ensure you make sufficient placements to meet and exceed your Threshold each month.Attract and grow key Clients.Achievement of targets monthly and annually.
Self-Management
Take accountability and Responsibility for your own performance and results.Take initiative in performing your day-to-day tasks.Ongoing Skills Development.Demonstrate mature personal leadership in your branch / division.You perform to your Performance Contract with a visible performance output, with goals and objectives being consistently achieved.“Recruitment desk” resource plan developed and implemented of sufficient placements made.Adequate effort for each job spec worked on.
Operational Effectiveness
Effective and timely Job Spec management.Efficient and effective recruiting operations – Active management of how results are achieved for your desk.Effective candidate sourcing strategies.Effective “Recruitment Desk” Housekeeping.Implementation of effective recruiting SOPsQuality Management.Timeously address and solve client / candidate challenges to completion.Effective participation in Operational Meetings.Timely and positive candidate / client decisions made.Effective client management strategies implemented.Compliance in all audits.Effective candidate management strategies implemented.Effective SOPs consistently being implemented.Driving quality and implementation of effective recruiting measures to ensure success.
Qualifications
Matric is essential, tertiary qualifications preferred
You should be a team player who works best with others, driven for success, innovative, high energy and full of ideas.
Market related salary with c...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzEyMDc0NDM0P3NvdXJjZT1ndW10cmVl&jid=1484962&xid=1312074434
7h
1
SavedSave
Executive Manager Quality Systems
We are looking for an experienced Executive Manager to lead our Quality Systems team and ensure compliance with industry standards and accreditation requirements. As the Executive Manager, you will develop and implement quality strategy, policies, processes, standards, and systems for the Company.
Responsibilities:
Develop and sustain the Quality Management System in line with required industry standardsManage all external registration requirements and maintain/improve certificationsManage audits and ensure complianceDevelop and manage key performance indicators (KPIs) for each area of responsibilityLead and coach a high-performing Quality System teamMonitor and achieve budget and forecastRecommend, support, and implement continuous improvement activities
Requirements:
BSc/BEng/BTech Engineering degreeAt least 10 years of experience in high volume manufacturing industry, preferably chemical process industry, with a minimum of 6 years in managing teamsDetailed understanding of ISO14001/ISO 9001/ISO 45001Six Sigma/Lean Manufacturing skillsStrong leadership and management skillsExcellent communication and presentation skillsCompetent in problem-solving and team buildingAbility to effectively interface at all levels of management
If you are passionate about quality systems and have the necessary experience, we would love to hear from you.
Apply now: clauda@towergroup.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTk3NTE1NDM3P3NvdXJjZT1ndW10cmVl&jid=1508222&xid=2597515437
7h
1
SavedSave
Moving furniture
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84MTAyNDIwNTE/c291cmNlPWd1bXRyZWU=&jid=1503191&xid=810242051
7h
1
SavedSave
Financial Administrator (3-6mnths contract)
Requirements:
Matric (NQF4) with a minimum of 5 years relevant experience in a finance departmentComputer literateStrong customer service ethicAbility to work under pressureGood numeracy skills and attention to detailAbility to use initiativeExperience in SAP and/or QuickBooks will be advantageous.Post matric accounting qualification (NQF5) will be advantageous.
Responsibilities
Capturing of registrations on QuickBooksAllocating of payments in QuickBooksIssuing of accurate owings lists & income/expense reportsIssuing of invoices and receipts in QuickBooksCompleting of Vendor formsRaising of Purchase Orders in SAP for the ComDev unitsGeneral admin assistance to the Finance & Leasing teamAd hoc duties as required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzQ4MzUzMDQ5P3NvdXJjZT1ndW10cmVl&jid=1489855&xid=3348353049
7h
1
SavedSave
Our client, a 247 desktop publishing company that produces business graphics in different languages, is looking for innovative, German-speaking individuals.
Based in Cape Town CBD, we provide support services with a focus on desktop publishing and we are looking for a German speaking Client Liaison Experts who interface between our corporate clients all over the world.
Job description
• Produce documents as per client specification and according to our quality standards
• Adhere to all stipulated production processes, including proofreading
• Complete administrative tasks, pertaining to timekeeping (for payment and billing purposes)
• Ensure the highest level of quality production output by adhering to client SLA requirements and internal quality criteria, as part of the production process and defined KPIs
Requirements
• Native in German and English
• Proven experience in a customer service role
• Microsoft Office proficient, strong PowerPoint skills
• Meticulous, with an eye for detail
• Ability to work under pressure in a fast-paced environment
• Can operate extremely well within a high pressure environment
• Can work independently
• Accountable
• Persistent in the completion of a task
• Graphical experience and accreditation advantageous
• Shift flexibility and weekend availability
• Determined and dedicated
• Common sense
• Resourceful
• Ability to work shifts coupled with the ability to work in a team
Personal Attributes
• Excellent command of German and English
• Must enjoy the idea of working in a demanding environment
• Positive attitude
• A keen eye for details
• Good time management skills
• Good work ethics
• Good communicator
• Down to Earth team player
Salary
Market Related Base Salary and Language Supplement
Transport Allowance
Monthly Incentive
Shift Allowance
Shifts:
• Mondays to Fridays: Rotational Shifts, i.e. 06h00 to 15h00, 10h00 to 19h00 or 14h00 to 23h00
Benefits
Medical Aid contribution R839
Gym/sports membership R100
Cellphone contract allowance R150
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202392 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please em...Job Reference #: 202392
7h
1
SavedSave
German Speaking Customer Service opportunity available in the Travel Industry.
Our client based in Century City is a market-leader within the leisure and business travel sectors. Their product offering includes one of the worlds leading independent airport VIP lounge access programmes.
Role:
• Take inbound calls in a professional manner
• Handle and overcome objections in a professional and effective manner
• Adhere to targets
• Take inbound calls from an international customer base
• Handle both internal and external email correspondence to and from clients in line with quality standards
• Work towards resolution time periods, quality standards and targets
Not negotiable:
• Fluent in speaking, writing and reading German and English
• South African citizen / valid Work Permit
• Deal with clients telephonically above average telephonic communication skills
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask
Targets (weekly/monthly and incentive attached to this)
• Reach call resolution timeously
• Reach targets on a daily, weekly, and monthly basis
• Adherence to schedule
• Meet quality assurance selected targets
• Meet all agreed KPI`s
• Develop excellent relationships with all stakeholders
Days of work:
• Monday to Sunday 24/7 (rotational roster, varied shifts see below )
•
05:00 14:00; 09:00 18:00; 12:00 21:00; 15:00 00:00; 17:00 02:00; 18:00 03:00; 20:00 05:00 (Shifts do change due to daylight saving for the UK and USA)
Special arrangements: Working SA Public holidays
What is most challenging about the role:
• The agent needs to manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures
• High standards of work are an expectation Salary: Market related. Based on the level of experience.
Nice to haves:
• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202110 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered memb...Job Reference #: 202110
7h
1
Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment.
Responsibilities:
• Provide clarity and guidance on business process and automation policies, processes and procedures
• Analyst evaluating and reviewing existing business processes and workflows to identify automation opportunities, and inefficiencies
• Lead the development of initiatives to automate manual and/or repetitive tasks, improve efficiency and overall productivity
• Support process owners, teams and peers to understand business requirements, and challenges
• Lead in the development and implementation of automated workflows and business using Microsoft applications
• Ensure data security, integrity, and compliance throughout the workflow integration process
• Identify, defining, and implementing measurement criteria for success and report on impact of automation initiative
• Partner with the relevant teams to conduct quality assurance and testing activities to ensure the dependability, efficiency and accuracy of business process, workflows and automation solutions
• Maintain accurate documentation of business processes, workflows and integration automation solutions
• Participate in the execution all the process improvements by the organisation
• Provide process automation advice across the generalist range of the role
• Create and automating always-on reports on business process automation metrics and providing information on approaching automation solutions initiatives
• Support, and mentoring employees through communication, information sharing, knowledge management by creating a Community of Practice (COP).
• Research new methodologies, best practices and tools and recommend enhancements to business processes, workflows, and automation solution
• Provide ongoing support to the organisation in business process improvement and workflow implementation, deployment, and training
• Provide on-going support of deployed automated solutions
• Continuously improving automated business processes, workflows, and integration automation solutions using Microsoft tools Qualification and Experience:
• National Senior Certificate (NQF 4)
• Bachelors degree in computer science, information systems, or related field
• Relevant certifications
• At least 6 years experience in a similar automation position in a related industry
• Experience in Business Process Management, workflow and automation
• Experience building and designing solutions using Visio, Power Automate, Sharepoint, Teams, Azure, Process Advisor, JIRA, Confluence, etc
• Experience mentoring and coaching developers.
• Demonstrated experience in working closely with a variety of internal and external stakeholders at different levels in the business
• Experience analysing metrics ...Job Reference #: 202619
7h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202539
7h
1
My Client based in the Western Cape is looking for a Group HR Manager, this person will have 7 direct reports and be responsible for 250 employees on-land and off-shore. This role reports directly into the; CEO, CFO and the COO.
MUST HAVE:
A DEGREE in HR Management 5-10 years exp as a Group ManagerIndustry experience is: Mining, Vessels and IndustrialA valid driver’s license and up to date passportStrong Management experience and proactive in implementing SOP’s and Policies
Output Profile
Job Purpose
The Group HR Manager is responsible for heading the Company’s HR Department and fulfilling its human capital needs, managing employee relations, staff benefits and making sure that the Company complies with Labour and SHES Laws.
The Group HR Manager ensures the daily management of the company’s staff, recruitment initiatives, training and development and logistical matters of the Group in line with the Company’s operational requirements and growth strategy.
Job Outputs (shall not be limited to the following)
SHES (SAFETY, HEALTH, ENVIRONMENT, SECURITY)
Ensure compliance with Group Safety and Security policiesComplete Risk Assessments on all activitiesEnsure HSE reports are compiled and submitted to HR by the vessels and summary HSE Reports submitted to Exco each month.
PRODUCTION
Develop and implement HR strategies and initiatives aligned with the overall business strategy.Manage employee relations and industrial relations by addressing demands, grievances, disciplinary procedures, employee recognitions programs or other issues.Manage the recruitment and selection process for both office based and offshore personnel.Support current and future business needs through the development, engagement, motivation, and preservation of human capital.Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.Nurture a positive working environment.Oversee and manage a performance appraisal system that drives and supports staff performance.Develop and review KPI documents with Line Managers prior to performance evaluations for all departments being carried out.Prepare Annual HR Budget with quarterly reports.Management Reporting and provide decision support to Exco through HR indicators.Collect and analyze employee data for internal use by Exco.Human Resource Management and Planning in accordance with...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTY1Mjk1MjI2P3NvdXJjZT1ndW10cmVl&jid=1466142&xid=3965295226
7h
1
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SURGO (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.
The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.
Job Purpose:
The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.
Essential Functions:
• Responsible for Diagnostic to Solution Proposal creation for Digital projects
• Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations
• Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset
• Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables
• Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition
• Create best in class products by integrating firms product footprint and investments automation, process simulation, re-engineering, domain expertise, analytics etc
• Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients
• Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations
• Managing client visits for prospects, existing clients with respect to transformation presentations
• Providing transformation solutions and roadmaps for new deals / pursuits
• Contribution of creation of showcase content, though leadership white papers, collaterals
• Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations
Primary Internal Interactions:
• Business and Account Leadership
• Advanced Automation Robotics
• Analytics
• Products and Platforms
• Quality Process Excellence
• Operations SMEs Supervisors
• RFX and deal team
• Client Management team
• Other enabling functions on need basis
Primary External Interactions:
• Existing and Prospect clients
Technical Skills:
• Strong Insuranc...Job Reference #: 202617
7h
1
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Our client based in Cape Town CBD is on the lookout for a Payroll Clerk to join the team. The ideal Payroll Clerk would be responsible for recording and reconciling all the Great Plains cash books and bank accounts for the various Payrolls. Assists with the payment process of employees and compiles payroll information by managing payroll preparation; completing reports and maintaining records.
Duties and Responsibilities :
Update the Payroll cash book daily for all receipts. Process daily bank reconciliations to the bank statements.Accurately record and post bank transactions.Ensure that the bank reconciliations balance to the bank statements at month end. Maintain the electronic filing and digital labelling of source documentation and records for easy retrieval required for audit trail purposes.Assist with the administration of employee benefit schemes.Data entry of timesheets where required and checking of all hours for accuracy on a daily/weekly/monthly basis in relation to the time and attendance system.
Compliance to regulatory requirements:
Ensures that employee payroll files are up-to-date and accurate, entering any changes into the system.Stay abreast of changes in tax laws and update the payroll processing system accordingly.
Payroll Input Administration:
Ability to extract and manipulate data, report compilation and reconciliation.Handling payroll queries.Administration of payroll month-end procedures.Updating of employee leave, sick leave and other leave records.Compile monthly statistical reports.Processing new engagements, terminations and all other input.General administration and filing.
Minimum Qualifications:
Matric and Relevant Tertiary qualification.
Minimum Working Experience:
2-3 years Finance and Payroll Experience.Sage People system experience is compulsory.
Technical Competencies/Knowledge:
QSR industry experience will be advantageous.Experience on Great Plains and Nedbank Business Banking will be beneficial.Confidentiality, discretion and integrity.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzUwMjYzODQ3P3NvdXJjZT1ndW10cmVl&jid=1463912&xid=3750263847
7h
1
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HUMAN CAPITAL CONSULTANT
Our client has been a leader in dental managed care services since 1996. Our extensive experience in dental risk management combined with cutting edge technology offers a world class service relevant to the South African market. Our client currently provides dental managed care services to 9 medical scheme clients.
ABOUT THE POSITION
An opportunity exists at our client for a Human Capital Consultant. The incumbent will report directly to the Human Resources Manager.
The Human Capital Consultant will engage, build, and maintain robust partnerships with internal and external stakeholders. The incumbent will be responsible for providing support to the business and ensure that all Human Capital activities are effectively executed across the value chain. This role will be based at our Head Office in Century City, Cape Town with hybrid work model flexibility.
Key responsibilities may include but are not limited to
Human Capital Consultation:
• Provides day to day support to business on all Human Capital matters Recruitment:
• Manage recruitment lifecycle for allocated vacancies, including all administration
• Contact liaison with recruitment subcontractors Employee relations:
• To provide day-to-day advisory services to the business on employment-related issues and employment law with a blend of pragmatism and best HR practice
• To proactively engage with Line Managers to ensure consistency and correct application to company policies and guidelines
• To provide first line advice on potential changes in terms and conditions, employment benefits, organizational restructuring etc.
• To provide HR support and advice pertaining to grievance and disciplinary measures and provide HR support during investigatory meetings and disciplinary hearings
• Guide Line Managers on the implementation of effective poor performance and ill health incapacity processes within area of responsibility, with on-going monitoring of the process to ensure that all related activities are conducted within the allocated timeframes
• Attendance at Disciplinary Enquiries as and when required (DE) HR governance and compliance:
• Ensure that all company processes and procedures are complied with to ensure quality standards and governance requirements are met
• Highlight and minimize risks and report any discrimination in the workplace
• Ensure the companys employment equity targets is adhered to in relation to recruitment, employment and promotions HR administration:
• Assist the business with on - boarding and off-boarding processes
• Drafting of disciplinary documentation ensuring adherence to applicable processes with oversight from the HR Manager
• Provide the relevant and appropriate administrative and operational support in line with the business and groups processes
• Prepare accurate and timely HR reports as requested by the HR Manager
• Co-ordination and preparation of induction programmes
• Administration of the payrol...Job Reference #: 202677
7h
1
Supervisor in the Fast Food Industry!
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment? We are seeking a motivated and experienced Supervisor in Cape Town.
As a Supervisor, you will work closely with the management team to ensure the smooth operation of our fast-food restaurant. Your responsibilities will include managing shifts, coaching and motivating the staff, ensuring adherence to company policies and standards, and delivering exceptional customer satisfaction.
Requirements:
Minimum of 3 years experience in a similar supervisory rolePrevious experience in the Quick Service Restaurant (QSR) industryExcellent leadership and team-building skillsStrong customer service orientationAbility to work flexible hours and shifts
If you are a natural leader with a passion for the fast-food industry, we want to hear from you! Take the next step in your career and join our dynamic team.
To apply, please send your resume and cover letter to clauda@towergroup.co.za.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODM4NTE3MTM4P3NvdXJjZT1ndW10cmVl&jid=1567634&xid=3838517138
7h
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