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Results for agent site in Jobs in Cape Town
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This person will report to the Team Leader - Sales.
PURPOSE OF THE ROLE: The Sales Agent will be responsible for selling Fibre and Wireless connectivity products primarily to the Residential market. The role also requires actively calling on potential new clients such as pole hosts, residential estates and other communities. An important aspect of the job is maintaining good customer relationships, accurate communication and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
Calling on residential customers in the region to sell the Company’s Fibre and Wireless products, including signing up of pole hosts and residentialAnswering incoming sales calls and processAchieving personal monthly sales objectives and KPIs as set byMaintaining the Company’s customer base via effective account managementGrowing the Company’s customer base via identification of new opportunities and converting those opportunities into newTracking and reporting key personal sales metrics on a dailyMeticulous lead generation and sales pipelineMeticulous management of tickets andConducting desktop feasibility studies and site surveys for customers (Fibre/Wireless).Ensuring strict adherence to all SOPs and other internal processes &Capturing customer information, orders, invoices, compliances and all related information accurately onAttending and assisting with marketing events whereActively communicate of key competitorEmbodying the highest levels of professionalism, integrity, honesty, and adherence to company policies andEffectively following-through of all tasks assigned byAlways portraying the company to stakeholders in a positive
The successful candidate must have the following experience/skills: -
Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).Proven salesOwnership – able to take responsibility, troubleshoot problems and work withAbility to work under pressure and comfortable operating in a fast-changingAble to cultivate trust and credibility and maintain strong workingRelationship buildingGood negotiation and deal closing skills.Excellent communication and presentationSelf-management & time management
Education Requirements:
Grade 12 is required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDgzMzA2OTM/c291cmNlPWd1bXRyZWU=&jid=1296766&xid=148330693
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This position will include extensive travelling
This person will report to the Sales and Commercial Manager
PURPOSE OF THE ROLE: The Sales Agent - Business will be responsible for actively calling and visiting potential new business clients, to establish client needs, sell business Fibre, Wireless, VoIP, SLA’s and related products and upselling to existing business customers. An important aspect of the job is maintaining good customer relationships, accurate communication, and excellent product knowledge.
Key Performance Areas would include, but are not limited to:
Calling on businesses in the region to sell the Company’s business Fibre, Wireless, VoIP, SLA and relatedAchieving the monthly business sales objectives and KPIs as set byMaintaining the Company’s business customer base via effective account managementGrowing the Company’s business customer base via identification of new opportunities and converting those opportunities into newProactively cross-selling and up-selling to business customers by identifying client needs and matching them to the Company’s various businessTracking and reporting key sales metrics on a dailyMeticulous lead generation, tickets and sales pipeline management.Preparing professional quotations for business customers based onConducting desktop feasibility studies and site surveys for business customers (Fibre/Wireless).Ensuring strict Departmental adherence to all SOPs and other internal processes &Capturing customer information, orders, invoices, compliances and all related information accurately onAttending and assisting with marketing events whereActively tracking and communication of key competitorEmbodying the highest levels of professionalism, integrity, honesty, and adherence to company policies andEffectively following-through of all tasks assigned byAlways portray the company to stakeholders in a positiveMust be willing to travel as and when
The successful candidate must have the following experience/skills: -
Minimum 2-3 years Sales and Technical experience (Telecoms/IT space).Proven sales record in a solution sellingPrevious experience in technology, preferably B2B and/or Channel/Reseller Management isOwnership – able to take responsibility, troubleshoot problems and work with teams.Ability to work under pressure and comfortable operating in a fast-changingAble to cultivate trust and credibility and maintain strong workingRelationship building and Key Account ManagementGood negotiation and deal closingExcellent communication and presentationSelf-management & time management skillsGrade 12 is required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTc4ODk3NTg3P3NvdXJjZT1ndW10cmVl&jid=1296768&xid=3578897587
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree
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IT & Infrastructure
The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
• • Incident Management functions and processes
• • Maintenance of Tickets
• • Incident Triage, making sure incidents are prioritized and managed correctly.
• • Resolving IT and Facilities related requests or incidents.
• • Ensuring that a high level of customer service and support is provided to all internal and external customers
• • Follow through with P1/P2 escalations
• • Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
• • Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
• • Password Management – Reset and unlock of user accounts
• • AD Administration, creating, updating and removal of user accounts
• • JML (Creating of new accounts, movement between campaigns, Terminations)
• • Asset management
• • Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
• • Effective communication to team leaders and end users.
• • Resolve all IT requests promptly
• • Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
• • Escalate unresolved incidents.
• • Maintain an accurate ASSET list.
• • Schedule adherence
• • Customer Satisfaction
Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
https://www.ditto.jobs/job/gumtree/1163168466?source=gumtree
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Administration
1) Prepare and maintain sketches, maps, reports, and legal descriptions of surveys in order to describe, certify, and assume liability for work performed.
2) Verify the accuracy of survey data, including measurements and calculations conducted at survey sites
3) Direct or conduct surveys in order to establish legal boundaries 4) Record the results of surveys, including the shape, contour, location, elevation, and dimensions 5) Calculate heights, depths, relative positions, property lines, and other characteristics of terrain.
Other
any other reasonable instruction by management
https://www.ditto.jobs/job/gumtree/2384401489?source=gumtree
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Our clients Property Management division requires an experienced Property Manager to join our expanding team. The successful candidate will be someone with a positive and professional work ethic with sound attention to detail. A solid working knowledge of MDA Property System (now MRI Property Central) is essential for this position.
Responsibilities
Responsible for the overall management of all properties under managementUpdating the Vacancy schedule monthly and assisting brokers with enquiries & viewingsDrafting and negotiating leases and lease renewals & capturing on MDAHandover and take back of rental unitsMonthly Billing & RecoveriesReceipting of tenant payments (daily)Tenant relations and handling of tenant queries relating to billing, recoveries, lease agreement, maintenanceMonthly management reporting including various analysis and ad hoc reporting as requiredFollowing up on Arrears and management of defaulting tenantsUpdate the Deposit Schedule & interest calculation per tenantTenant relations, site visits & handling general daily enquiriesAgent Fees calculationOwner Payments
Supported by Facilities Manager
Overseeing the maintenance of properties under managementResponding to Tenant & Landlord maintenance and emergency building requestsLiaison with suppliers & contractorsPreferred suppliers list to be updated regularly to ensure we have reliable and trusted contractorsProperty inspections, building auditsInsurance claims when necessary
Supported by Property Administrator
Monthly Billing & RecoveriesMonthly ReportingSupplier & Municipal Invoices – ensure correct and paid when dueTracking of general municipal queries
MDA Responsibilities
Capturing leases and recoveriesSending out monthly invoiceCapturing new Owner Corporations, Properties, Tenants and SuppliersClosing off accountsCapturing and posting Agent Fees & Owner Payments
Other Responsibilities:
Ongoing system & lease auditsOngoing review of processes, policies and procedures
https://www.ditto.jobs/job/gumtree/544775981?source=gumtree
6mo
Ads in other locations
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Insurance Sales Consultant
Are you ambitious, self-motivated and success driven? Join our successful and continually growing team of sales agents.
Mango5 is one of the top BPO Outsource Centres in South Africa, offering outsourced services to local and international clients. Our Contact Centre in Cape Town has a rich history of delivering best in class BPO services.
The health and safety of our employees is of utmost importance to us. We comply with the COVID regulations and strict health safety measures have been implemented at our premises.
Requirements
• Exceptional communication and negotiation skills
• Matric Essential
• Clear Criminal record
• Sales and/or call centre experience advantageous
• Computer literate with good data capturing capabilities
Working Hours
• Monday, Wednesday and Thursday 8am to 5pm
• Tuesday (Marathon Day) 8am to 8pm
• Friday 8am to 3:30pm You will be required to work 1 Saturday per month 8am to 1:30pm
Work from home will only be applicable during lockdown. On-site training with the option to work from home thereafter. Once lockdown is lifted, you will be required to resume duties at our premises.
Remuneration
• R5000 basic
• Uncapped commission incentives
• Emergency Assistance
• Access to E-Learning portal for personal development
Please attach your most recent and up to date CV with your application.
Please note that due to the high volume of CVs received; only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available again.Salary: RMin salary: 5000.Max salary: 5000.Job Reference #: 201121
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