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Sales Team Leader

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2 years ago2285 views

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General Details

Location:

Higgovale, Cape Town

Advertised By:Agency

Company Name:CallForce

Job Type:Contract

Description

Sales Team Leader Cape Town

Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.

Min 2 years contact Centre Team Leader experience

BPO experience a strong preference

Able to support day and/or night shifts on site in Cape Town CBD

Strong contact Centre operations know how

Effective people management skills

Able to manage to strict SLA requirements

Salary based on industry norms

Contact leo@callforce.co.za

https://www.ditto.jobs/job/gumtree/1398715299?source=gumtree

Id Subtitle 1080851737

CallForce

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We are seeking an experienced Information Technology leader with Operations and Delivery experience to drive the implementation and support of our operating requirements ensuring alignment to service monitoring, availability and health. Aligned with the 24x7 operating environment, this role will also broker the implementation and management support of a new Operating Model across the Command Centre space. Success for this position is measured in the delivery of the IT Operations capability in the eyes of our customers and internal stakeholders, developing strong product, process and technical acumen within the team and driving iterative improvement.Responsibilities Include Drive integration activities across the Command Centre and support the next generation Command Centre Operation ModelWork across functional teams, design, implement and maintain critical procedures utilised by Service Delivery, Major Incident and IT Operations functionsResponsibility for communication during incidents, driving escalations, investigation and resolution of incidents, ensuring outage updates are timely, accurate and of high qualityProvide recommendations on troubleshooting and other technology improvements to quickly resolve incidents, ensuring infrastructure and application stabilityContinuous development & daily management of service quality, focused on increasing customer satisfaction via reduced meantime to restore service, increased data quality and comprehensive notificationUtilise continuous improvement methodologies (e.g. ability to quantify impact, increase productivity, shorten feedback loop etc.) to improve service deliveryMaintain communications and coordination between internal and external service providers to maintain situational awareness at all timesFoster relationships with all customers, internal teams and end users becoming a champion of user satisfaction.Drive regular meetings with Business Units and Support Units on IT incidents and IT problems.Drive changes across department to improve on application and infrastructure availability and service targetsWork with the Management Team to promote the up-skilling of talent, radically increasing Command Centre value and drive a positive culture aligned to our valuesDay to day management of the Command Centre teams, including but not limited to staff development and training, setting and reviewing of KPA’s and KPI’s, conducting periodic performance reviews, preparation and maintenance of shift rosters, maintaining a capable and competent team whilst ensuring positive morale and an enjoyable yet challenging work space for the team Behavioural Attributes Provide amazing experiences to both internal and external customers by seeing the big picture, understanding their ... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTM3MzcwMDIzP3NvdXJjZT1ndW10cmVl&jid=374717&xid=1937370023

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A great opportunity in the pharmaceutical industry. Join their team as a Management Accountant. Duties include: Support the Finance Manager and Finance team to assume full responsibility for the full management accounting function. The management accountant role will be to undertake daily, monthly, quarterly, administrative tasks to ensure the functionality and coordination of the department’s activities to ensure meeting all deadlines. KEY RESPONSIBILITIES Management reporting: Responsible for back flushing raw components within Syspro for MSAUpdate standard costs in the bill of materials within Syspro for MSAReview standard and actual costs for inaccuracies - MSA and AJNSetup and help manage the Inventory module for cost modificationValidate the cost of goods sold as part of the month-end closureAssisting in month-end close of the General Ledger for - MSA and AJNReview of monthly General Ledger Reconciliation file before final review by the Financial ManagerRun general ledger expense accounts in preparation for year-end auditDeveloping and managing financial systems/policiesAssist in managing queries related to the monthly financial results from internal partiesPreparation and submission of monthly VAT returnsMonthly fixed asset register maintenance of MSA and AJN in SysproOverseeing accounting year end processes to meet year-end deadlines Prepare annual financial statements in accordance with IFRS for year-end Assist the Financial Manager to prepare and review annual budget requirementInput of budget file into reporting tool for the year aheadProviding insightful financial info for the purpose of decision-making for the business Financial analysis Applies principles of accounting to analyse financial information and prepare financial reportsPrepares special financial reports by collecting, analysing and summarising account information and trendsConducts monthly, quarterly, ratio and trend analysisPrepares cash flow forecast modelsReview of Internal COGS for distribution and preparation of GP% analysis, variances investigations and graphs compilation monthlyAssist with and/or lead strategic projects in line with business requirements PRE-REQUISITES Relevant Finance qualification in an Accounting / Finance field; or equivalence of having fulfilled a similar role for at least 2-3 years in a deadline driven environment TECHNICAL COMPETENCIES REQUIRED Advanced computer literacy (Advance... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83NTY2MDI4NjM/c291cmNlPWd1bXRyZWU=&jid=1206361&xid=756602863

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