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Our client is a well-established national Private Tertiary Education institution with a national footprint, they offer quality and attractive courses to professionals and school leavers alike.
We are looking to recruit an experienced Internal Sales Consultants who will report to the National Sales Centre Team Leader.
*PURPOSE OF THE POSITION:*
* To provide an efficient and effective sales solution, guidance and advisory service to all prospects and potential clients nationally.
* Responsible for all inbound sales activities, driven and supported directly from Head Office, including sales appointments, capturing, database mining, tele-sales and consulting to closing the sale in an assigned territory.
* Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term goals in line with the company vision and values.
*THE ROLE OF A CUSTOMER SERVICE AGENT:*
* Book & Schedule sales appointments.
* Relationship building.
* Researching the market and related products.
* Thorough knowledge of all the training products.
* Capturing of client information on the database management system.
* Generate leads through current databases and marketing events/ advertising and networking opportunities.
* Sales appointments and consultations.
* Cold calling/ frequent contact with the database.
* Presenting the product or service in a structured professional way through virtual online consultations.
* Direct support of our campuses & sales team on a national level.
*RESPONSIBILITIES & DUTIES:*
* Work closely with the sales teams nationally to ensure maximum daily sales activity.
* Corporate and part time programmes.
* Assisting with the capturing of information web enquiries/social media enquiries within 2 days of receiving.
* Full-and part time programmes (self-paced, full qualifications part time (FQPT) and career full- time programmes).
* Updating the marketing workbook.
* Responsible for all web enquiries, feedback and support.
* Working against a strict appointment target: scheduling of appointments (60 consultations minimum per month, 20 per week).
* Demonstrates technical selling skills and product knowledge in all areas.
* Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.
* Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers.
* Develops a database of qualified leads through referrals, telephone canvassing, cold calling on business owners, direct mail, email, and networking.
* Assists in the implementation/execution the company marketing plans as needed.
* Responsible for sourcing and developing client relationships and referrals.
* Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activiti
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3NTcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245689&xid=1555_57572
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The main purpose of the role is to deliver support to end users in the organisation on how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software for all internal customers, such as operations, development, and other business units. The incumbent is also responsible for contributing to the design, testing, delivery, and improvement of software applications.Permanent: Cape Town and JohannesburgBusiness Requirements Attend Business Analysis -Scoping SessionsStandard Operating Procedure review and improvements to be documented into End-user training guidesRequired to train Business in the following Modules (Procurement, Finance, Sales and Stores/Operational, Call Centre)Create Reports and Forms Design in Crystal Reports.Problem solving & support (during and after implementation. Key deliverables and outputs Provide support on software programmes by fielding incoming tickets from end users..Monitor and improve support process effectiveness by creating and deploying feedback mechanisms for end users, analysing results and implementing appropriate changes.Monitor, document and communicate application problems and issues to key stakeholders, including management, development teams, end users and team leads.Enhance end user effectiveness by implementing training on the software applications used in the organisation and maintaining own expertise in these applications.Actively participate and support the roll out of group-wide IT projects, especially related to new business applications.Assist in designing, delivery and improvement of software applications, including testing new and existing software applications under development or consideration for purchaseEnsure the implementation of and compliance with all internal policies, processes and quality standards as applicable to the area of responsibility.Create and manage constructive relationships with internal and external providers, including but not limited to developers, Business Intelligence, IT infrastructure team, software vendors and software development vendorManage second line support service providers in terms of delivery and task tracking..Ensure that all reports and administrative documents are completed as agreed. This includes incident reports, status updates and applicable monthly reports..Provide guidance and learnings to other team members.Internal customersAll business units and functional departments in the organisationTeam members Qualifications and Experience Degree in Computer Science / Information SystemsIntroduction to business analysisIntroduction to project management2 - 3 years in IT application support providing support to end usersExperience in
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IG’s Service Desk team are the first point of contact between end users and IT, the team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also where required, alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills.
* Triage incidents and service requests via phone, e-mail, communicator, ServiceNow.
* Troubleshoot end user incidents and where possible resolve upon first contact.
* Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
* The primary base of this role is to proactively work with the global Service Desk team to support the EMEA region with various aspects of the role supporting local office during periods of absence.
* This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure.
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administrative experience within a medium / large organisation.
* Application deployment and maintenance, including testing and documentation.
* Practical understanding of computer hardware and software.
* Experience working with Call logging systems e.g. ServiceNow.
* Experience of Java in a desktop environment
Desirable Skills:
* Supporting a mobile workforce within a secure enterprise environment
* Experience of general administration of Office 365 or similar
* Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application
* Endpoint protection products e.g. Lumension.
* Experience with Video Conference solutions e.g. Polycom and presentation systems.
* Microsoft System Centre Configuration Manager
* Mobile Device support.
* VPN support e.g. Zscaler
* A strong interest in computers and technology outside of work.
* MCP or Network Plus
As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG:
- Matched giving for your fundraising activity
- Flexible working hours and work-from-home opportunities
- Performance-related bonuses
- Pension, insurance and medical plans
- Career-focused technical and leadership training
- Contribution to gym memberships and more
- A day off on your birthday
- Two days volunteering leave per year
- 2 days monthly for self-development and your innovation ideas
You will need experience in:
* Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation.
* Active Directory administr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNDg3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268513&xid=1555_71487
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Claims Administration:
* Acknowledgement of claims upfront, distinguish between minor and serious injuries and products
* Communicate and articulate the claims process and requirements to the claimants and employers, as pre-defined processes
* Refer / channel claims to relevant departments
* Gather information, send follow-ups and reminders on outstanding claims documents
* Prepare, scan, and index internal and external documents i.e. medical reports, invoices, investigation reports, images, received from clients according to company procedures and Service Level Agreement
* Organise scanned documents on the local network
* Identify and edit/correct the legibility of scanned documents
* Analyse documents received to produce the appropriate shades and best resolution in scanned reproductions
* Ensure that there are no duplicate documents uploaded on the system on an ongoing basis
* Assist in checking the eligibility and validity of the Employer
* Perform any other ad hoc duties as assigned
* Provide backup services for team members
* Capture Temporary Total Disablement for payment
* Query resolution: Manage and resolve customer enquiries
* Identify and escalate priority issues
* Act as backup for the Contact Centre for email/calls overflow and during system downtime
* RE5 Exam
* 3 – 5 years’ experience large value commercial short-term claims
* Claim querying
* Knowledge of underwriting to assist in the claims process and contract knowledge for claims.
R20,000 - R30,000 depending on experience
* RE5 Exam
* 3 – 5 years’ experience large value commercial short-term claims
* Claim querying
* Knowledge of underwriting to assist in the claims process and contract knowledge for claims.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNTAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268521&xid=1555_71500
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Minimum requirements: A bachelors degree in business management, administration, or a related field is required for this job. Previous years of work experience in a business development managing capacity can be helpful. Business and leadership certifications are a plus. Or Bachelor of ScienceStrong Contact / Call Center industry and product knowledgeStrong CRM industry and product knowledgeStrong Knowledge of social media platforms (Facebook, WhatsApp, Instagram, LinkedIn, Twitter, O365, Google Suite)Understanding of VoIP technologies (SIP, WebRTC)Understanding of API technologies (RESTFul, SOAP)Strong analytical understanding of data and reporting.Strong skill with spreadsheet technologies (Excel, Google sheets)Understanding of B.I. Tools (Google Data Studio, Power BI)2+ years of experience in project management, system design, or information systems2+ years (or 3+ projects) implementing CRM/ERP/ Helpdesk applications such as Microsoft CRM, Salesforce, Zendesk, Freshdesk, ServiceNow etcPrevious experience of working with communication platform such as diallers (essential)Previous experience of using Excel and the ability to perform detail analysis (essential)Previous experience of working within strategic planning (desirable)Previous experience of using SQL (desirable)Computer literate, MS Word, Excel, PowerPoint, preferable accompanied certificationsStrong familiarity with CRM applications, and solid working knowledge of current Telecoms technologies, Contact Centre Software and Unified Communications Software Duties and Responsibilities: Omnichannel contact center, CRM and Dialler solution skill specialization.Understanding, consulting, mapping, and scoping of customers business processes and workflows.Assessment, engagement and scoping of API integrations with 3rd party products.Social media, SMS, WhatsApp, Web-Chat, Email and Voice configuration and implementation.Basic debugging of LAN/WAN network, VoIP and Web Services.Identify the clients sales, marketing and customer service requirements through discovery meetingsDesign and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customisations for any custom code or data migration requirements using various reporting tools and applicationsCRM implementations through all project phases including discovery, definition, build, test and deploy.Serve as clients main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients needs and requirements.Scoping of new features, feature enhancements and custom requirements with submission, delivery tracking and testing.Conduct end-user training and create and maintain knowledge transfer documentationDevelop and continue to refine CRM i
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Are you a go-getter, motivated to achieve results and up for a challenge? Then we want to hear from YOU! We are a part of a highly successful and entrepreneurial company who specialise in the financial service industry, providing the south African market with affordable insurance products and services. We are looking for independent, self-driven individuals to join our Call centre team in Boksburg. Duties: Cold Call potential customers on our Data base provided or referral leads. Establish who the decision makers are within an organisation, Close the deals. Provide information regarding our products and services and answer any questions that may be asked. Actively market our products and services. Obtain all relevant information in order to close deals. Drive sales growth within the business. Requirements: Completed Grade 12 Fluent in English/Afrikaans Strong and professional telephonic communication skills Min of 6-12 months Call Centre Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NzQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244529&xid=1109_94747
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Position: Independent Short-term Insurance Broker (Commercial) Location: Pretoria Do you love being out and about, meeting new people? Do you want to write your own cheque on a monthly basis? Are you fantastic at convincing and does your negotiation skills know no bounds? Raise your hand because WE’RE HIRING! It’s our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That’s why we want you to join us in the capacity of Short-term Insurance Broker. This role plays an integral part in our team, as you will ensure the business growth and client satisfaction throughout. So, who are we and why would you want to join us? We are a young, energetic, and passionate group of companies working in different industries, all focused on becoming market leader in our fields. Our fast-paced environment will positively challenge you and keep you engaged as you navigate through changing priorities and varying demands. We work smart, we work hard, but we have fun doing it! Companies in our group include: LNDR – a lending solutions provider;Cryosave – A bank for newborn stem cells;APS – an outsourced call centre management company. What can we offer you? Some of our benefits include: Modern fit-for-purpose people practices.Working in a state-of-the-art tech building that includes access to on-site gym to help you grow your fitness as much as you do your brain.Two on-site restaurants that will have you inhaling aromas of mouth-watering lunchtime dishes, and freshly brewed coffee. At Fintech campus that’s just a part of the rhythm of the day. Great, so who is a good fit? A specialist with extensive knowledge in how to sell and building new networks. Someone who fully understands the Sales life-cycle, inclusive of client services. The ideal candidate will also have an unsatiable hunger to write his/her own cheque and will be innovative in finding new ways to find customers. You may be wondering, what does such a fantastic individual’s duties include? Generating own leads;Handling and reporting on leads from Financial Advisors;Cold calling;Gathering information and documentation needed to request quotes from insurers and fulfil compliance standards;Performing needs analysis for each client before quoting;Building a trust relationship with clients;Requesting quotes from different insurers and do comparison for client;Making sure that all compliance documentation is completed and discussed with client;Handling of client from lead to activation of policy;Could be called on to aid at renewal stage of policy;All communication with client from first contact to supplying new policy welcome pack and following up for initial outstanding information;Admini
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VoIP Engineer - Johannesburg Salary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a VoIP Engineer based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.Check out Our Site Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :Certification of CCDA, CCDP / CCNP Collaboration, etc. is an advantage.5 years of technical or telecommunications activities in the field of telecommunications or IT.Experience in architectures, framework technologies for multi-level technical solutions.Experience of SIP, SS7, ISDN, integration, and migrationGood understanding of VOIP protocols and platforms, Cisco Call Manager, Cisco Contact Centre (UCCX, UCCE and PCCE), PBX SIP VOIP.Experience with Voice Gateways and SBCsCloud Telecoms & Cloud based voice platforms experiences are a plusExperience in using Linux (Administration, Configuration, etc.).Analytical skills for technical data.Advanced knowledge in the field of data communication networks.Good analytical qualities and synthesis capacity.Experience of writing RFP responses (on the Network side of things).Excellent troubleshooting skillsFluent in English Duties: Design computer networks, including local/wide area networks (LANs/WANs) with a focus on Voice network & platforms.Solves within deadlines, requests for detailed projects (LLDs), requests for non-standard or advanced network technical solutions, and the development of configurations for network equipment.Participates in the negotiation of the technical parameters of the offered services, revises the objectives, the purpose, and the requirements of the clients, gathers information.Responsible for the planning and design of data and communications networks.Design and integrate VoIP (Voice over Internet Protocol) and other telecommunications systemsPeriodically test and evaluate network performance and adjust and redesign network where applicable.SIP Troubleshooting using protocol inspection, signalling analysis, logfile analysis, active testingResponsibility to define the support criteria for infrastructure design, guiding support teams, using top-level technical expertise to resolve complex problems and deliver service improvements.Compare and work with our procurement department to purchase network hardware, such as routers, switches, firewalls, and VoIP platformsProvides optimization of configurations for customer-oriented services, proposes the most efficient network solutions that can provide scalable and redundant implementationFind Us on Social Media https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0OTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191894&xid=1109_74955
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*Overview*
Assist customers doing direct purchases from the company with “cash” sales. Taking face to face orders from the customer, and processing same, for immediate receipt by customer. Dealing and answering inquiries and questions, handle complaints, troubleshoot problems and provide relevant information.
*Duties*
* • Effectively implement price increases
* Ensure profit margins are maintained
* Effective interaction with logistics, finance, suppliers, etc.
* Monitor stocks and inform product managers of potential stock shortages
* Establish an understanding of systems and procedures as well as identifying improvements on these
* Any Adhoc duties as might be required within the department
* Logging onto the call centre when required
* Managing the Direct group e-mail when required
* Processing telephonic and e-mailed orders
* Assisting with routine and cycle count stock takes
* Customer satisfaction
* Accept all orders and ensure that they are processed and receipted by customer on the day
* Handling payments by customers. Payments made by form of EFT/credit card/ debit card)
* Keep customers informed and updated on the status of their orders
* Gain local market intelligence
* Liaise with existing clients, daily as well as grow the client base. (Cold calling)
* Communicate price changes to customers
*Qualifications*
* Matric
* Computer literacy
* Tertiary Qualification in Chemistry and/or Marketing will be advantageous
* Computer Literacy and knowledge of AX or similar ERP System will be advantageous
*Experience*
* 2 to 5 years in Customer Service Center environment
* Computer Literacy and knowledge of AX or similar ERP System
* Previous internal sales experience will be advantageous
*Qualifications*
* Matric
* Computer literacy
* Tertiary Qualification in Chemistry and/or Marketing will be advantageous
* Computer Literacy and knowledge of AX or similar ERP System will be advantageous
*Experience*
* 2 to 5 years in Customer Service Center environment
* Computer Literacy and knowledge of AX or similar ERP System
* Previous internal sales experience will be advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2MDY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243712&xid=1555_56069
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*Reference: PC001070-MEH-1*
Our client is a world leader in offering products for frequent and discerning travelers. They are looking for an immediately available *Customer Service Advisor – French speaking*.
You will be dealing with VIP clients – high standards of work is non-negotiable!
*A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION
*
EMPLOYMENT TYPE *: PERMANENT*
SECTOR * : CALL CENTRE*
START DATE *:* *6 JUNE 2022*
*DUTIES:*
* Take inbound calls in a professional manner
* Handle & overcome objections in a professional and effective manner
* Adhere to targets
* Take inbound calls from an international customer base
* Handle both internal & external e-mail correspondence to and from clients
* Work towards resolution time periods, quality standards and targets
* Reach call resolution timeously
* Develop excellent relationships with all stakeholders
*REQUIREMENTS:*
* French (Read, Write & Speak)
* Work on weekends and shifts as required
* Flexibility and easily adaptable to pressurized environments and change
* Proven customer service orientation
* Problem solving skills
* Applied foreign language in previous work experience
* Ability to multi task
* Exposure to travel
* Meet targets
* Attend regular training sessions
*HOURS:*
Monday – Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):
* 09:00 – 18:00
* 12:00 – 21:00
* 15:00 – 00:00
* 17:00 – 02:00
* 18:00 – 03:00
* 20:00 – 05:00
* 00:00 – 09:00
Will be working SA Public Holidays
*
INCENTIVES:*
* 75% medical aid contribution
* 3% provident fund contribution
* 100% death cover
* Unlimited free access to airport lounges
* Free transport for after hour shift, week-ends and Public Holidays
Should you meet all the requirements, apply on our website at (www.statusstaffing.com)(http://www.statusstaffing.com) or e-mail (margaret@statusstaffing.com)(mailto:margaret@statusstaffing.com) before 25/05/22.
Should you not hear back from us within 10 working days, please consider your application as unsuccessful. We will retain your credentials for future similar roles.
R 9558.6 - Monthly plus R955-86 incentive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243614&xid=1555_55941
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We are looking for a manager to help monitor and oversee the proper functioning of our call centre. You will be required to ensure the centre is performing at its best and producing results. You will also be required to make budget plans, analyze performances and report to management on the happenings of the centre. Your contribution will make an impact on the kind of service we provide and keep our customers satisfied.
Responsibilities
* Create a task list for the call center daily activities and ensure they are achieved.
* Ensure the resources are used to produce optimal results.
* Manage the call center to achieve quantitative and qualitative objectives
* Plan and implement the overall strategy
* Track and measure productivity and compare to benchmarks
* Offer solutions for improvement
* Identify bottlenecks and suggest solutions
* Monitor the performance of the call center and regularly provide feedback.
* Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
* Provide training and orientation for the recruits to provide high-quality customer service.
* Oversee the budget plans and track expenses of the call center.
* Assess performances with metrics like calls left waiting, calls missed, etc.
* Ensure that all employees adhere to the company policies and regulations.
* Prepare performance reports and report any issue to the management.
* Build relationships with staff and clients
* Create a welcoming and motivating environment for employees
* Oversee the call center altogether
* Helps call agents with challenging customer service issues.
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motivate employees
* Great verbal and written communication skills
* Ability to remain calm and in control of a situation
Market Related
Requirements
* Relevant bachelors degree.
* Prior experience as a call centre manager or similar position.
* Experience with customer service is compulsory.
* Proficient with MS Office and Call Centre software programs.
* Strong ability to budget and perform financial analysis.
* Strong knowledge of performance evaluation techniques and customer service metrics.
* Driven and result oriented.
* Strong problem-solving ability and analytical skill.
* Excellent multitasking, time management, and leadership skills.
* Exceptional training and coaching skills to motiva
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243632&xid=1555_55967
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APPLICATIONS : Submitted via post to: Private Bag X895, Pretoria, 0001 or hand-deliver to: The
Department of Basic Education, 222 Struben Street, Pretoria. Please visit the
Department of Education’s website at www.education.gov.za or the Department of
Public Service and Administration vacancy circulars at www.dpsa.gov.za
FOR ATTENTION : Mr A Tsamai/Ms H Nemabaka
CLOSING DATE : 28 March 2022
NOTE : Applications must be submitted on Form Z83 obtainable from any Public Service;
Department and must be accompanied by a comprehensive CV and copies of ID
and qualifications. Divers’ License and registration certification must be attached if
required. Required documents need not be certified when applying for the post,
only shortlisted candidates will be required to submit certified documents on or
before the day of the interview following communication from HR. NB as of 1st July
2006, all new appointments in the public service have to be part of the Government
Employee Medical Scheme (GEMS) in order to qualify for a Government Medical
Subsidy. Correspondence will only be entered into with shortlisted applicants.
Applications received after the closing date, e-mailed or faxed applications will not
be considered.
OTHER POSTS
POST 09/11 : ASSISTANT DIRECTOR: SCHOOL AND DISTRICT INCIDENT MANAGEMENT
AND SUPPORT REF NO: DBE/16/2022
Branch: Delivery and Support
Chief Directorate: Provincial Monitoring
Directorate: School and District Incident Management and Support
SALARY : R477 090 per annum
CENTRE : Pretoria
REQUIREMENTS : An appropriate three year relevant (NQF level 6) post matric qualification or
equivalent qualification as recognised by SAQA; At least (3) years relevant
experience at supervisory level; Knowledge of general education legislation and
applicable policies; General knowledge of research methods and tools; Customer
relations skills; Communication (written and verbal) skills, Coordination and
organising skills; Planning and problem solving skills; Financial management skills;
Computer literacy; Team player; Work independently with minimal supervision.
DUTIES : The successful candidate will be expected to provide administrative support in the
compilation of school calendars for public schools; Provide administrative support
in school readiness monitoring; Render administrative support to the Ministry and
Parliamentarians on provincial oversight activities; Assist in resolving queries
and/or complaints that are brought to the DBE through Ministerial and DirectorGeneral’s offices; Provide administrative support to the call centre, Presidential
Hotline and website enquiries; Deal with walk in cases; Deal with administration of
budget and perform all other duties delegated by the appropriate authority.
ENQUIRIES : Mr A Tsamai Tel No: 012 357 3321/Ms H Nemabaka Tel No: 012 357 3289
NOTE : Shortlisted candidates may be expected to demonstrate their skills in a short task
as part of the interview and will be subjected to a security clearance.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNzEyXzM5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1190241&xid=1712_39
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* Responsible for leading the collections team, call centre and collections processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to the company.
* Developing and delivering operational quality improvement that results in highly predictable and effective collections.
* Effective management of resources
* Building customer relationships and driving superior service levels
* Leading a data and technology driven approach to collections
* Develop, implement, and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companies guidelines.
QUALIFICATONS and EXPERIENCE
* Minimum of 3-year financial degree
* Post Graduate degree will be advantageous
* Minimum of 5 years experience in collections and credit management, with 3 years experience in supervisory or management role
* Experience working in a medium to large organization
POSITION OUTPUTS
Strategic Input:
* Strong leadership skills with an ability to motivate direct reports
* Setting objectives for the collections team that align with the departments/organisations goals
* Directly accountable for operationalising the strategic company collections and credit management related objectives and will drive performance and execution.
Operational Planning:
* Proven ability plan strategically and set clear operational priorities
* Solid track record of improving processes, solving complex problems and monitoring process for accuracy and effectiveness
* Develop, implement and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companys guidelines.
* Monitor primary control execution and updates as and when required.
Operations and Service Enhancement:
* This position is highly visible and requires a strong leader with the ability to prioritise, plan, and direct the team.
* Build a clear collections operating rhythm designed to deliver results while developing capabilities tied to process management and operating excellence
* Build operational rigor across the collections function, resulting in overall operating plan attainment - standardised work, performance metrics and operating rhythm
* Apply lean thinking to improve processes and identify opportunities for digitisation (Leveraging existing capabilities, Self-Service, robotic process automation, etc.)
* Establish consistent collections processes across multiple systems
* Ability to lead, direct, train and manage team
* Create a center of excellence to ensure collections processes are accretive to positive cash flow
Credit Management and Risk Assessment:
* Drive adherence to policies, processes and procedures
* Set targets and KPIs for collections and drive the achieve these targets.
* Liaise with stakeholders regarding data and required information on ke
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMTQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185764&xid=1554_10140
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IT service provider with head office in Randburg is looking for a Technical consultant.
* Resolves technical problems that originate by telephone in a call centre/help desk environment.
* Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
* May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
* Provides technical support to users for either PC, server or mainframe applications and hardware.
* Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
* Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
* Maintains a troubleshooting tracking log ensuring timely resolution of problems.
* Recommends systems modifications in order to reduce user problems.
* End to end management of support tickets, ensuring accurate and timely information recorded
* Receive and log all requests and incidents
* Manage all e-mails, response times and resolution times according to SLA
* Ensure quality closure of desktop and related incidents, requests or projects within SLA
* Install, configure and support all Microsoft desktop and server operating systems.
* Install, configure and support all Microsoft and other application software (desktop and server).
* General hardware troubleshooting (desktop and server).
* General troubleshooting on all IT related equipment.
* Respond to and resolve support calls via remote connection (desktop and server).
* Assist customers telephonically.
* Remote administration of servers and workstations.
* Compile desktop and server configuration documentation for client sites.
* Execute orders and follow up service and repairs with external suppliers.
* Identify possible risks or problems and escalate to senior engineers.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
R20 000,00 to R23 000,00 depening on experience.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189953&xid=1555_25536
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We are looking for a Call Centre Representatives to handle calls from customers and provide support to them in any way possible, You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. Responsibilities. Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions. Maintain good customer relations Meet personal targets and work towards meeting team targets. Requirements / Qualification Grade 11 &12 NO EXPERIENCE WILL BE NEEDED AS WE PROVIDE TRAINING
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189241&xid=1109_74154
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I am seeking an Internal Sales & Support Administrator who is fluent in Afrikaans and English for a national multi-sensory branding company.The job description will include, but not limited to:- Generate leads by prospecting new business - Book sales appointments for Sales Reps to go in and sell the product - Meet call, appointment, and sales target set - Assist external team with closing of sales (following up on Opportunities and Chasing approvals) - Carry out accurate and efficient sales related administration Requirements: Sales experience is a MUST! Dynamic and out the box thinking Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers Persuasive and goal-oriented Tenacity to handle rejection and continue with a positive attitude when reaching next potential client Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers Persuasive and goal-oriented Possesses an energetic, outgoing, and friendly demeanour Eager to expand company with new sales, clients, and territories Self-motivated and self-directed Able to multitask, prioritize, and manage time efficiently Knowledge of sales process from initiation to close Ability to work independently or as an active member of a team Previous experience in outbound call centre, inside sales experience, or related sales experience preferred The ideal candidate for this position is results driven, persistent, excellent time management, excellent telephone sales, customer service, selling to customer needs, prospecting skills, motivation for sales, handled rejection, professional!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189236&xid=1109_74147
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Call Centre Agent Salary: Up to R8 000 per monthOur client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlakes who has experience within the loans or debt collections industry.Minimum requirements:MatricReliable own transportationPrevious Debt Collection or loans industry experience within a call center environmentComputer literate (MS Office and Excel)Strong customer service backgroundAbility to multi-taskStrong interpersonal skillsExcellent communications skillsFully Bilingual in Afrikaans and English (third language will be beneficial)Working Hours: Monday – Friday 8am – 4pmDuties will include but is not limited to:Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrearsEffective communication and negotiation to ensure successful commitments to payFollow- up daily on progress of the PTP’sUpdating and status management of all clients’ accounts on system softwareTaking inbound callsMaking outbound callsGranting loans through the call centerScreening customers for loan approvals#CallCentreAgent #DebtCollections #FinancialServices #jobsearch #jobopportunity #hiring #lookingforstaff #communicationskill #careeropportuntiy #silverlakesjob #recruitment #recruiting #recruitmentagency #handpickedrecruitmentsa
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178666&xid=1109_70632
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To perform to the best of your abilities all duties and responsibilities reasonably assigned to you. You will do your best to protect and promote the business and interest of the company and to always preserve its reputation and goodwill.
Manage outbound calls, mails, and cases within the Service Level Agreement (SLA).
Accepting ownership for effectively solving customer issues, complaints, and enquiries; keeping customers updated on the progress of the cases where applicable.
Performing First Line Troubleshooting (FLT) according to documented processes and procedures and ensuring First Call Resolution (FCR).
Escalating cases to other departments if FCR cannot be done during FLT.
Working closely with third party vendors – logging cases, ensuring timely feedback, and escalating outstanding cases to vendor / internal teams.
Action instructions on the vendor teams groups within SLA.
Data analyses – Bag orders, monthly reports and driving software and product improvements to reduce reoccurring calls in the Contact Centre.
Adhering to processes and procedures pertaining to your role and daily functions.
Attending to BDA exceptions and Comms reports daily
Working hours are Monday to Friday from 08:00 to 17:00 with the possibility to work overtime as and when required including some weekends and public holidays.
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
R10K to R12K
Matric essential
12 months Contact Centre and Client Services experience.
Previous vendor management experience – advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0NzE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242774&xid=1555_54718
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A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATIONEMPLOYMENT TYPE : PERMANENT SECTOR : CALL CENTRE START DATE : 6 JUNE 2022 DUTIES: Take inbound calls in a professional mannerHandle & overcome objections in a professional and effective mannerAdhere to targetsTake inbound calls from an international customer baseHandle both internal & external e-mail correspondence to and from clientsWork towards resolution time periods, quality standards and targetsReach call resolution timeouslyDevelop excellent relationships with all stakeholders REQUIREMENTS: French (Read, Write & Speak)Work on weekends and shifts as requiredFlexibility and easily adaptable to pressurized environments and changeProven customer service orientationProblem solving skillsApplied foreign language in previous work experienceAbility to multi taskExposure to travelMeet targetsAttend regular training sessions HOURS: Monday Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):09:00 18:0012:00 21:0015:00 00:0017:00 02:0018:00 03:0020:00 05:0000:00 09:00Will be working SA Public Holidays INCENTIVES: 75% medical aid contribution3% provident fund contribution100% death coverUnlimited free access to airport loungesFree transport for after hour shift, week-ends and Public Holidays
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0NTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242677&xid=1109_94501
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Description
Our Cape Town office has seen sustained and substantial growth over the past few years. In lifestyle management no two days are ever the same. You will use your knowledge, contact and know-how to deal with interesting and often complex requests. As a language specialist, you will be based in Cape Town, South Africa and primarily be dealing in the following areas: Travel, Retails, and Entertainment including restaurants and ticket knowledge in the European Market. You will use your expertise to help our members get the most from their lives, whilst growing knowledge within your team and across the company as a whole. You will use your research and communication skills to provide personalized solution to our members request within specified time frames.
Key Responsibilities
To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookingsHave an in-depth understanding of your members lifestyle needs, interests requirementsEstablish clear, detailed and through briefs from membersResearch the best options to meet exceed the lifestyle requirements of the memberAlways go above and beyond on your members requestsProactively offer tailored lifestyle suggestions to your members to maximise the value they get from the serviceAct as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the memberWork with member satisfaction ambassador to resolve and own all customer complaints relating to your members
Requirements
MUST be able to speak and write Japanese on a fluent/Native level1+ experience in leisure orientated sector of business, hospitality, customer service, concierge or call centreExceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all timeDedication to customer satisfaction and a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skillsOutstanding communication skills, both written and verbalThe ability to multitask and handle several projects at the same timeThe ability to provide intelligent and resourceful replies to members and clients requests while maintaining a commercial focusStrong administration skills and be able to prioritized workloads to meet strict deadlinesAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesComputer literate to a hig...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTM0NzU4OTE5P3NvdXJjZT1ndW10cmVl&jid=1484183&xid=2534758919
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