Service Desk Consultant Sandton

IG’s Service Desk team are the first point of contact between end users and IT, the team are responsible for recording incidents and service requests within IG, and work to either restore service as quickly as possible, also where required, alert and / or escalate to the specialist support team. The position requires technical troubleshooting abilities and excellent customer service skills. * Triage incidents and service requests via phone, e-mail, communicator, ServiceNow. * Troubleshoot end user incidents and where possible resolve upon first contact. * Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow * The primary base of this role is to proactively work with the global Service Desk team to support the EMEA region with various aspects of the role supporting local office during periods of absence. * This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications supporting both the trading desk and general IT infrastructure. You will need experience in: * Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation. * Active Directory administrative experience within a medium / large organisation.  * Application deployment and maintenance, including testing and documentation.  * Practical understanding of computer hardware and software.  * Experience working with Call logging systems e.g. ServiceNow.  * Experience of Java in a desktop environment    Desirable Skills:  * Supporting a mobile workforce within a secure enterprise environment  * Experience of general administration of Office 365 or similar   * Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application  * Endpoint protection products e.g. Lumension.  * Experience with Video Conference solutions e.g. Polycom and presentation systems.  * Microsoft System Centre Configuration Manager   * Mobile Device support.  * VPN support e.g. Zscaler  * A strong interest in computers and technology outside of work.  * MCP or Network Plus  As well as having the chance to attend regular social events and join special-interest groups, you get an attractive selection of benefits working with IG: -  Matched giving for your fundraising activity -  Flexible working hours and work-from-home opportunities -  Performance-related bonuses -  Pension, insurance and medical plans -  Career-focused technical and leadership training -  Contribution to gym memberships and more -  A day off on your birthday  -  Two days volunteering leave per year -  2 days monthly for self-development and your innovation ideas You will need experience in: * Windows 10 and MacOS support desktop infrastructure within a large financial (or similar) organisation. * Active Directory administr