Voice over jobs in Western Cape | Gumtree Classifieds in Western Cape

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Results for voice over jobs in "voice over jobs" in Western Cape in Western Cape

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Roles and ResponsibilitiesReports to: Service Desk ManagerWorking hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly.Salary: R20 000 R25 000 basic salary + Medical Aid, provident fund, income protector benefitsLocation: Cape Town (SA) Summary and purpose of the Job:We are seeking an ambitious and customer centric individual to join our Voice Support Team. The successful candidate will need to be self-motivated and be able to work independently and as part of a wider team.Each day will bring different challenges from resetting passwords, resolving system outages proactively and reactively through to new system implementations.You will have experience of a customer facing support role and have experience to be able to resolve customer issues. You will need to be able to demonstrate an excellent customer service approach and ideally have experience of working with customers preferably from a technical support background. You will also be required to have great IT system skills and a good understanding of VoIP. Responsibilities (but not limited to):The extent of your duties will include but are not limited to:Answering incoming calls and electronic tickets raised by colleagues to resolve customer issues.Providing technical support via the telephone, tickets and email.Taking ownership of customer issues to resolution.Managing requests via our in-house ticketing system.Diagnose and troubleshoot technical issues, in accordance with job role performed.Research and identify solutions to software and hardware issues.Prioritise and manage several open tickets at one time, monitoring responses.Follow up with clients to ensure their Voice systems are fully functional after troubleshooting.From time to time, you may be required to work out of hours in the resolution of issues.Depending on knowledge increase you may be required to join the On Call Rota. The successful candidate will have/be:A good understanding of Voice Over IP (VOIP) on platforms such as but not limited to 8x8, Ringcentral, LGIPECs, Gamma etc.A team player and the ability to work with people of all working styles, backgrounds, experience, etc.An Eagerness to learn and develop and willing to go the extra mile.Reliable and approachable.Highly motivated, well organised, with the ability to work well within a team as well as independently.A customer focus and a strong can do attitudeExcellent interpersonal skills with the ability to communicate at all levels.Excellent problem solving and troubleshooting skills.Ability to explain technical jargon to clients in plain EnglishAbility to prioritise and handle multiple assignments at any given timeAbility to complete complex tasks and projects quickly, react with app https://www.executiveplacements.com/Jobs/V/VoIP-Engineer-1254448-Job-Search-01-21-2026-22-07-56-PM.asp?sid=gumtree

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Executive Placements

Bo-Kaap

Contract - Voice Broadband Migration Specialist

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This role is a 3 month contract where you will support the successful delivery of a Voice and Broadband Data Cleanse project by coordinating customer migrations, number porting, provisioning and ceases, ensuring key milestones are achieved on time and with strong internal communication and end-to-end order ownership.Key Responsibilities Number Porting & Customer MigrationsObtain customer numbering/address details and CLOA; submit and track POV (Pre?Port Order Validations); place porting requests via portals/email; chase supplier updates; challenge incorrect rejections; investigate failed migrations; activate migrations and update stakeholders.Provisioning & CeasesProvision circuits on carrier portals; place/amend orders; process cancellations; calculate and communicate early termination fees; coordinate cease dates with suppliers; ensure services stop on agreed dates; advise Billing to stop charges and third parties to cease billing; chase updates on ceases; work with internal teams to retain customers where appropriate.Stakeholder CommunicationManage internal/external expectations; awareness of project objectives and impact.Order, Data & Compliance ManagementMaintain order updates and daily WIP; own orders end-to-end across internal departments; update 999 address records for newly ported numbers as required; coordinate with Billing on order completion; update the customer contract database when services change.Scheduling & Delivery SupportCoordinate multi-technology orders; schedule engineers and manage diaries, ensuring the right skills/equipment and prerequisite services are in place; support internal sales with availability requests. Required Experience & Skills (Essential)Strong proactive, “can?do” approach; excellent written communication and attention to detail.Proficiency in Microsoft Office (Outlook, PowerPoint, Word, Excel).Ability to prioritise and manage multiple tasks/assignments; deliver complex tasks quickly and respond with appropriate urgency; highly organised with excellent time management.Reliable, approachable; comfortable with web browsers/databases and general IT terminology; strong team player able to work with diverse styles/backgrounds. Desirable1+ years delivering telecoms orders with BT Openreach focus; familiarity with cloud/IT products in telecoms; experience of Tier?1 carrier portals (Openreach/BT/TTB, etc.). Measures of Success Porting throughput & accuracy: Ports com https://www.executiveplacements.com/Jobs/C/Contract-Voice-Broadband-Migration-Specialist-1260652-Job-Search-02-09-2026-07-00-15-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap