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The main purpose of this role is to lead our technical support team and ensure our help desk offers efficient and effective technical support to our customers.This role is critical to delivering exceptional support to our clients and internal teams by overseeing all help desk activities, managing staff performance, improving processes, and ensuring accountability for service levels to our clients by monitoring staff KPIs.Duties will include, but are not limited to:Team Leadership and ManagementLead, mentor, and develop the help desk team to ensure high levels of performance and morale.Set clear expectations and KPIs for help desk staff, holding them accountable for the daily actions required.Build a culture of professionalism, accountability, and continuous improvement.Hire new staff according to team requirements. We expect the manager to present to the managing director on all team requirements.Train the team following quarterly reviews, and where there are shortfalls in skillsStrategic Planning & ImplementationDevelop and execute a help desk strategy that aligns with company goals and drives operational excellence.Establish clear policies, procedures, and service standards to ensure consistency and high-quality support.Plan ahead for team growth and evolving customer needs, ensuring long-term scalability.Process OptimisationContinuously assess workflows to identify inefficiencies and bottlenecks.Implement automation, new tools, and process improvements to streamline operations and improve response times.Document and update standard operating procedures (SOPs) to ensure consistency and compliance.Coaching, Training and MotivationProvide continuous coaching, focusing on each team members strengths and areas for growth.Provide a clear training plan to all new Help Desk employees so that they can perform their roles and responsibilities confidently.Foster a culture of accountability, collaboration, and customer-first thinking.Motivate the team to consistently meet or exceed their KPIs.Issue Resolution and EscalationServe as the final escalation point for critical or complex support cases.Establish clear escalation paths per network to ensure timely resolution of issues.Partner with other departments to resolve systemic problems and prevent recurrence.Reporting and AnalysisTrack and analyse key performance indicators (KPIs), including:Ticket resolution timesSLA compliance ratesCustomer satisfaction scoresEnsure ticket backlog is cleared out, if not, make sure we prioritise and close the oldest tickets first.First-contact resolution rateshttps://www.executiveplacements.com/Jobs/H/Helpdesk-Manager-1256096-Job-Search-01-27-2026-04-00-30-AM.asp?sid=gumtree

Executive Placements

Somerset West

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ENVIRONMENT:A skilled & adaptable Senior Technology Consultant is sought by a leading player in the fresh produce industry offering IT, analytics, and software support services. Your core role will be to provide comprehensive technical support across IT systems, cloud platforms, and hosting environments. This role is suited to someone with a strong foundation in Microsoft technologies, modern networking, and cloud administration, who enjoys working across both infrastructure and application support. Applicants will need at least 3 years’ experience in an IT support or service delivery role with strong troubleshooting skills and be proficient with Azure, Active Directory, Microsoft 365, VMware and/or Hyper-V. DUTIES:Diagnose and resolve hardware, software, and network-related issues promptly and effectively.Provide technical assistance for desktop and server infrastructure, software installations, and hosting environment setups.Administer and support Microsoft Azure environments, including:Azure Active DirectoryVirtual MachinesNetworkingStorage accounts and backupsMonitoring and cost optimisationManage hybrid identity environments integrating on-prem Active Directory with Azure.Administer Microsoft Active Directory, DNS, DHCP, and Group Policy in on-prem and hybrid environments.Support and maintain modern network infrastructure (LAN, VLAN, VPN, Wireless, Firewall).Manage Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and endpoint security.Implement and maintain virtualization platforms (e.g. VMware or Hyper-V) where applicable.Perform infrastructure upgrades and migrations, including on-prem to cloud transitions.Monitor system performance, capacity, availability, and security across environments.Support backup, disaster recovery, and endpoint protection solutions.Work with service desk platforms, ensuring incidents, requests, and changes are managed effectively.Learn and support the company’s ERP system.Collaborate with Developers and technical teams on integrations and system improvements.Demonstrate a working understanding of API-based integrations and modern application connectivity. REQUIREMENTS:Minimum of 3 years’ experience in an IT support or service delivery roleStrong troubleshooting and analytical skillsProven hands-on experience with:Microsoft Azure administration (Certification advantageous)Microsoft Active Directory and hybrid identity environmentsMicrosoft 365 administrationExperience supporting virtualized environments (VMware and/or Hyper-V).Solid understanding of modern networking fundamentals and security principles.Experience with backup, disaster recovery, and endpoint protection solutions.https://www.executiveplacements.com/Jobs/S/Senior-Technology-Consultant-Somerset-West-1256763-Job-Search-01-28-2026-07-00-18-AM.asp?sid=gumtree

Executive Placements

Somerset West

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Roles and ResponsibilitiesLocation: Cape TownNature: In OfficeWorking days: Mon - Fri (40 hours a week UK time)Salary: R25 000 with benefits, medical aid and provident fund About:As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services. You will work closely with our colleagues to understand their requirements and provide them with technical support and solutions to help them meet their goals. This role is ideal for someone with a solid foundation in IT support who enjoys troubleshooting, providing a first-class service, and working in a fast-paced, collaborative team. What you will be doing Providing 2nd line technical support to colleagues via phone, MS Teams, email and in-personDiagnosing and resolving hardware and software issuesManaging and maintaining end-user devices including desktops, laptops, mobile devices and peripheralsSetup and configuration of new equipment and onboarding of new usersAdministration of user accounts, permissions and access in Active Directory, Microsoft 365, and other internal systemsMonitoring and responding to service desk tickets in a timely and efficient manner against SLAsProviding regular updates to colleagues on the status of their technical issuesContributing to the development of new processes and procedures to improve the customer experienceConducting regular system maintenance and updatesCollaborating with the wider IT team and escalating cases where requiredEnsuring compliance with internal IT policies, procedures, and security protocols What success looks like in this role High levels of customer satisfactionFast and efficient resolution of technical issuesEffective collaboration with internal teamsAdherence to service level agreementsContinuous improvement of processes and procedures Skills and experienceProven experience in a technical support or helpdesk roleExperience working in an IT Support environmentExcellent verbal and written EnglishExperience with Microsoft Windows and Office suites, knowledge of macOS desirableFamiliarity with Microsoft 365, Active Directory, Exchange Online, Teams and SharePointKnowledge of basic networking principlesFamiliarity with helpdesk ticketing systemsAbility to prioritise and handle multiple activities at any given timeHighly organised with excellent time management skills and attention to detailAbility to work well in a teamUnderstanding of cybersecurity best practices is desirableWillingness to learn and stay up-to-date with the latest technologiesFlexibility to adapt to changing requirements Other qual https://www.executiveplacements.com/Jobs/L/L2-Support-Engineer-1256134-Job-Search-01-27-2026-04-08-35-AM.asp?sid=gumtree

Executive Placements

Bo-Kaap

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Roles and ResponsibilitiesFulltime in OfficeReports to: Service Desk ManagerWorking hours: Hours of Work: 37.5 hours 9am-5.30pm Monday-Friday GMT (UK Time).Salary: R40 000 - R45 000 basic salary + Medical Aid, provident fund, income protector benefitsLocation: Cape Town (SA) Summary and purpose of the job:We are looking for a ServiceNow Managed Services Analyst, you will play a key role in maintaining the health, performance, and security of the Companies ServiceNow platform. You will carry out daily monitoring, resolve issues, support continuous improvement initiatives, and contribute to the optimisation of data, licenses, and features. This role offers excellent opportunities for technical development and exposure to a broad range of ServiceNow capabilities. Key Responsibilities include: Perform daily platform monitoring, health checks, and performance reviews.Deliver patching, plugin updates, and security reviews.Investigate and resolve incidents, defects, and platform errors.Support CMDB inspections, contributing to data quality and alignment with CSDM standards.Track and report on license consumption, highlighting optimisation opportunities.Contribute to the delivery of enhancements and backlog items for continuous improvement.Assist with governance and compliance activities, including MFA, access controls, and audit readiness.Research new ServiceNow features and modules, preparing recommendations for review.Support testing, documentation, and knowledge transfer as part of platform enhancements.Execute defined testing steps as part of UAT, and defect resolution, documenting results clearly. Candidate Requirements:Hands-on experience with ServiceNow administration or support.Understanding of ServiceNow ITSM modules (Incident, Problem, Change, CMDB).Knowledge of CMDB structure, data quality, and the CSDM framework.Familiarity with ITIL processes and IT service management.Strong problem-solving skills with attention to detail.Ability to work collaboratively in a team environment.ServiceNow Certified System Administrator (CSA) or working towards it. Employment DetailsEmployment Type:Permanent EmploymentIndustry:Technology CompaniesWork space preference:Work OnsiteIdeal work province:Western CapeIdeal work city:Cape TownSalary bracket:R 0 - 45000Drivers License:CODE B (Car)Own car needed:Yes https://www.executiveplacements.com/Jobs/S/ServiceNow-Managed-Service-Analyst-1255658-Job-Search-01-26-2026-04-08-01-AM.asp?sid=gumtree

10d

Executive Placements

Bo-Kaap

Marketing & Product Manager (Information Technolog

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Description: Product ManagementOwn the end-to-end product lifecycle: ideation, development, launch, growth, and sunset.Define product vision, roadmap, and value proposition aligned with business strategy.Gather and prioritise requirements from customers, sales, support, and leadership.Translate market and customer insights into clear product requirements and briefs.Work closely with engineering/technical teams to deliver on roadmap commitments.Manage product pricing, packaging, and positioning.Monitor product performance, adoption, and profitability; recommend improvements.Marketing Strategy & ExecutionDevelop and execute marketing strategies for IT products and services.Plan and manage product launches, including messaging, collateral, and campaigns.Create clear, compelling value propositions and positioning for target segments.Oversee content creation (website, product sheets, case studies, demos, presentations).Manage digital marketing initiatives (email, social media, SEO/SEM, paid campaigns).Collaborate with sales teams to enable effective selling (sales decks, training, tools).Track campaign performance and ROI; optimise based on data and insights.Market & Customer InsightConduct market research, competitor analysis, and trend monitoring.Identify customer pain points and unmet needs in the IT landscape.Gather feedback from customers and internal stakeholders to inform decisions.Stay up to date with technology trends, platforms, and industry best practices.Stakeholder & Cross-Functional CollaborationAct as the key liaison between marketing, sales, product development, and support.Present product and marketing updates to leadership and stakeholders.Support sales and partner channels with product knowledge and positioning.Key Performance Indicators (KPIs)Product adoption and usage metricsRevenue growth and margin per productSuccessful and timely product launchesLead generation and conversion ratesMarketing campaign ROIRequirements:Bachelors degree in Marketing, Business, Information Technology, or related field.37+ years experience in product management, product marketing, or IT marketing.Experience within an IT, software, SaaS, or technology-driven environment.Proven track record of launching and managing products successfully.Skills & CompetenciesStrong understanding of IT products, solutions, and technology trends.Strategic thinking with strong commercial acumen.Excellent https://www.jobplacements.com/Jobs/M/Marketing--Product-Manager-Information-Technology-1258475-Job-Search-02-03-2026-04-01-36-AM.asp?sid=gumtree

Job Placements

George

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Roles and ResponsibilitiesReports to: Service Desk ManagerWorking hours: Mon-Fri 8:00-18:00 (UK time) shifted weekly.Salary: R20 000 R25 000 basic salary + Medical Aid, provident fund, income protector benefitsLocation: Cape Town (SA) Summary and purpose of the Job:We are seeking an ambitious and customer centric individual to join our Voice Support Team. The successful candidate will need to be self-motivated and be able to work independently and as part of a wider team.Each day will bring different challenges from resetting passwords, resolving system outages proactively and reactively through to new system implementations.You will have experience of a customer facing support role and have experience to be able to resolve customer issues. You will need to be able to demonstrate an excellent customer service approach and ideally have experience of working with customers preferably from a technical support background. You will also be required to have great IT system skills and a good understanding of VoIP. Responsibilities (but not limited to):The extent of your duties will include but are not limited to:Answering incoming calls and electronic tickets raised by colleagues to resolve customer issues.Providing technical support via the telephone, tickets and email.Taking ownership of customer issues to resolution.Managing requests via our in-house ticketing system.Diagnose and troubleshoot technical issues, in accordance with job role performed.Research and identify solutions to software and hardware issues.Prioritise and manage several open tickets at one time, monitoring responses.Follow up with clients to ensure their Voice systems are fully functional after troubleshooting.From time to time, you may be required to work out of hours in the resolution of issues.Depending on knowledge increase you may be required to join the On Call Rota. The successful candidate will have/be:A good understanding of Voice Over IP (VOIP) on platforms such as but not limited to 8x8, Ringcentral, LGIPECs, Gamma etc.A team player and the ability to work with people of all working styles, backgrounds, experience, etc.An Eagerness to learn and develop and willing to go the extra mile.Reliable and approachable.Highly motivated, well organised, with the ability to work well within a team as well as independently.A customer focus and a strong can do attitudeExcellent interpersonal skills with the ability to communicate at all levels.Excellent problem solving and troubleshooting skills.Ability to explain technical jargon to clients in plain EnglishAbility to prioritise and handle multiple assignments at any given timeAbility to complete complex tasks and projects quickly, react with app https://www.executiveplacements.com/Jobs/V/VoIP-Engineer-1254448-Job-Search-01-21-2026-22-07-56-PM.asp?sid=gumtree

14d

Executive Placements

Bo-Kaap

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"it desk support jobs" in Western Cape

it desk support jobs in Western Cape (48 results)

Results for it desk support jobs in "it desk support jobs" in Western Cape in Western Cape