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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-Potchefstroom-FebMarch-1262923-Job-Search-02-16-2026-10-01-37-AM.asp?sid=gumtree
3d
Job Placements
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Qualifications and SkillsGrade 12 Certificate.3 years call-centre experienceConversant in at least 2 languages, of which one must be EnglishComputer Literate in Microsoft Office, Excel, Outlook & Internet skillsAssertiveGood people skillsAbility to cope with unusual work schedules.Team playerStrong communication and writing skills.Professional telephone etiquetteAbility to multi-taskingOwn reliable transportResponsibilitiesActively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.Accurate logging and verification of all detected incidentsDissemination of information regarding active incidentsDispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidentsMonitor, record and report all roadside and TMC requirement malfunctionsAccurate and timeous completion of all administrative functions related to KPIâ??s.This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The Company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups. Kindly note should you not be contacted within 2 weeks of your application, please consider your application as unsuccessful.
https://www.jobplacements.com/Jobs/T/Traffic-Management-Operator-1234463-Job-Search-01-23-2026-00-00-00-AM.asp?sid=gumtree
1mo
Job Placements
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Key Responsibilities:Manage local IT infrastructure (network, servers, PCs, backups, DR)Own local applications, patching, maintenance, and securityProvide end-user support via a centralized service deskManage IT vendors, contracts, SLAs, and costsOversee asset management, licensing, and complianceContribute to budgeting and continuous IT improvementRequirements:Bachelors degree in IT (or equivalent experience)5 years or more experience in a similar IT management roleStrong Microsoft Server, AD, Networking & O365 skillsSolid troubleshooting, communication, and vendor management skillsAzure, PowerBI / Power Platform = nice bonus, not a deal-breaker
https://www.jobplacements.com/Jobs/I/IT-Manager-Manufacturing-1250649-Job-Search-1-21-2026-7-30-15-AM.asp?sid=gumtree
1mo
Job Placements
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Showroom Assistant - High End - Interior/Decor Location: Bellville - Cape TownSALARY: R10 000 - Plus BenefitsRequirements.Matric Certificate - MandatoryInterior design, visual merchandising, retail, is a plus.1–3 years’ experience in retail, preferably in furniture, interior design, home décor, or luxury goods.SkillsExcellent customer service and interpersonal skills.Strong sales and product knowledge abilities.Eye for aesthetics, color coordination, and interior styling.Organized, with attention to detail and presentation.Proficiency in POS systems, inventory software, and possibly design software (e.g., SketchUp, AutoCAD, or Roomstyler).Comfortable working on weekends, holidays, and in a fast-paced environment.Personal TraitsPolished, professional appearance and demeanor.https://www.jobplacements.com/Jobs/S/Showroom-Assistant--Luxury-Interiors--Dcor-1203497-Job-Search-07-16-2025-02-00-18-AM.asp?sid=gumtree
7mo
Job Placements
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REQUIREMENTSMatric is essential.2 5 years experience as a printer technician or similar technical service role.Ability to work independently and manage service calls effectively.Good communication and customer service skills.RESPONSIBILITIESInstall, configure, and commission printers at customer sites.Diagnose faults and perform repairs on printers.Conduct routine servicing and preventative maintenance to minimize downtime.Troubleshoot print quality issues, hardware faults, and consumable-related problems.Replace parts, toners, ink, paper, etc. as required.Provide technical support and guidance to customers on correct printer use and care.Accurately record service calls, repairs, parts used, and job completion reports.Liaise with the warehouse and logistics team regarding parts availability and stock usage.
https://www.jobplacements.com/Jobs/P/Printer-Technician-1264286-Job-Search-02-19-2026-22-28-43-PM.asp?sid=gumtree
10h
Job Placements
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About Our ClientOur client helps businesses turn operational complexity into structured, scalable systems through workflow design, systems integration, and automation advisory. They operate within a SaaS and consulting environment to build structured operating systems through implementation, optimisation, and automation.The Role: SaaS Engineering InternThis internship provides practical exposure to workflow architecture, systems automation, and software implementation within a SaaS consulting environment. The role exists to support requirements gathering, workflow configuration, testing, documentation, and client onboarding initiatives while working with the Engineering and Growth & Development teams.Key ResponsibilitiesCurrently pursuing or recently completed a Bachelors degree in Computer Science, Engineering, Information Systems, or related field.Assist in gathering and analysing business requirements alongside the Growth & Development team to identify workflow gaps and automation opportunities.Collaborate on designing scalable workflow architectures and translating operational requirements into system configurations.Configure project management and automation platforms, including building custom workflows, statuses, custom fields, automations, dashboards, and reporting structures.Support API-based and no-code integrations between systems.Perform functional testing and validate workflow accuracy and system behaviour.Create and maintain technical documentation, SOPs, and user guides.Support client onboarding and assist with system-related support tickets.About YouCurrently pursuing or recently completed a Bachelors degree in Computer Science, Engineering, Information Systems, or related field.Basic knowledge of JavaScript, Python, or another programming language.Understanding of automation logic and workflow systems.Strong analytical and problem-solving ability.High attention to detail and clear communication skills.Ability to follow structured processes and standards.Professional conduct when interacting with clients during working hours (08:00 17:00).Willingness to learn in a fast-paced consulting environment.Familiarity with APIs, system integrations, and databases (SQL or NoSQL) advantageous.Exposure to version control systems such as Git beneficial.
https://www.jobplacements.com/Jobs/S/SaaS-Engineering-Intern-1264308-Job-Search-2-20-2026-2-12-38-AM.asp?sid=gumtree
10h
Job Placements
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An established organisation in the financial sector is seeking an experienced Service Desk Lead to join their team. This role offers an excellent opportunity for a professional with exceptional verbal and written communication skills to lead a high‑performing support function and advance their career within a respected, well‑structured environment. Youll play a key role in driving service excellence, supporting users, and contributing to the organisations overall IT success. Your:Education: MatricRelevant IT diploma or degreeMinimum of 5 years helpdesk experience in a call center environment of which 2 years of supervisory or team lead experience within a service desk or helpdeskStrong technical knowledge of Office365, MS Teams, Windows OS, EntraID, VPN, etc.IT CertificationsITIL certifiedExperience: Proficiency with service desk or ticketing systems.Knowledge of network and system administration.Customer service orientation and conflict resolution skills.Excellent problem-solving.Critical Competencies:KnowledgeCustomer centric attitudeProficiency in Helpdesk ticketing systemProficiency in Automated client software deployment solutionsAttention to detailAnalytical and problem solving abilityAbility to work well in a team and also autonomouslyProfessional attitude and appearance.Excellent organizational skills.Multi-tasking and time management skills, with the ability to prioritize tasks.Proven industry experience in enterprise monitoring solutionsIndustry experience in managing voice solutionsKnowledge of ITSM principles.Familiarity with ISO 27000 standards.Knowledge of applicable data privacy practices and lawsAbility to develop innovative, practical and sustainable solutions.Show independence and initiative in identifying and solving problems.Plan and prioritize tasks and work for front line support according to agreed timelines.Must be able to work with minimal supervisionHighly motivated and enthusiasticSkills Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multi-taskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesDrive, self-motivation and ability to work under own initiativeKnowledge and
https://www.jobplacements.com/Jobs/S/SERVICE-DESK-LEAD-1264309-Job-Search-2-20-2026-2-13-07-AM.asp?sid=gumtree
10h
Job Placements
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Employer DescriptionSage Business PartnerJob DescriptionWork with clients to understand their business needMap the needs to Sage 200 functionalities, and configure the system to meet those needsProvide training, support, and troubleshooting
https://www.jobplacements.com/Jobs/T/TJ-17919-SAGE-200-CONSULTANT-CERTIFICATION-ESSENTI-1264331-Job-Search-2-20-2026-3-38-24-AM.asp?sid=gumtree
10h
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Minimum requirements:A relevant tertiary bachelors qualification i.e. BSc in Computer Science, Software EngineeringC# development experienceExperience in CRM and client portal solutions, as well as Android & Apple developmentGood understanding of the software development processRecommended requirements:Experience in related roles in the financial services industryPHP knowledgeAgile / Scrum experienceFlutter experience would be beneficial / advantageousResponsibilities:Develop components of the CRM platform, as well as the client facing portals, in conjunction with our external software development partner.Develop components of the Android & Apple client apps.Develop according to the future architecture of the software stack and make suggestions to improve the current architecture.Work along with the BAs and Testers, as well as maintain an excellent working relationship with our external software development partner.Follow current coding practices and suggest improvements.Display a customer service approach to the users (Advisers and internal business) of the CRM platform
https://www.jobplacements.com/Jobs/J/Junior-Software-Developer-1264444-Job-Search-02-20-2026-04-08-07-AM.asp?sid=gumtree
10h
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