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Key Responsibilities: Youll become a trusted voice of the product, helping both customers and internal teams understand new features, updates, best practices, and business value.Your days could include:Creating user guides, knowledge base articles, tutorials and learning resourcesTurning feature updates into easy-to-understand release communicationsDeveloping screenshots, walkthroughs, quick reference materials and visual aidsProducing short training videos and instructional contentWorking closely with product, customer success, support and marketing teamsKeeping learning resources accurate, up-to-date and easy to findBuilding realistic demo environments for training and content creationTranslating technical functionality into practical business benefitsIdentifying content gaps and improving the overall customer learning experienceSupporting product launches with educational and adoption-focused contentUsing AI tools responsibly to increase efficiency while maintaining quality, accuracy and human oversight Job Experience and Skills Required:Experience creating software training materials, user guides, knowledge base articles, tutorials, FAQs, release notes, or product documentationBackground in technical writing, instructional design, customer education, content development, SaaS training, or a similar roleExperience translating technical concepts into clear, user-friendly content for business audiencesStrong writing, editing, and proofreading skills with exceptional attention to detailExcellent written and verbal communication skills with a strong command of the English languageAbility to simplify complex information and present it in a clear, engaging, and easy-to-understand mannerExperience working with cross-functional teams, including Product, Customer Success, Support, Marketing, or Enablement teamsStrong organisational and project management skills, with the ability to manage multiple priorities and deadlinesAbility to think from the users perspective and create content that improves learning, adoption, and customer experienceComfortable learning new software platforms, systems, and technologies quicklyAbility to work independently while collaborating effectively within a team environmentStrong problem-solving skills and a proactive, solutions-focused mindset Nice-to-Have ExperienceExperience creating video tutorials, screen recordings, GIFs, or eLearning contentExperience working with knowledge management platforms, learning portals, or Help Centre environmentsExperience developing product adoption, feature launch, or customer education contentExposure to CR
https://www.jobplacements.com/Jobs/T/Technical-Writer-1314028-Job-Search-07-30-2026-10-14-46-AM.asp?sid=gumtree
17d
Job Placements
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Purpose of the job The key function of a BA is to work with the stakeholders to analyze and document business processes for a system or piece of software to be developed. To determine functional requirements and high-level features, as well as elaborate on the details of the software project and requirements to set the direction of the project, and support its implementation. Key Responsibilities Creating user requirement documentDocument the client requirementsDocument in a clear mannerDocument a well-structured document according to the specification templateMockups and sample reportsMaintain documentation and ensure it remains up to dateMinimal rework required for artifacts producedCustomer Satisfaction (UATSignoff) Delivers to customer expectationUAT percentage below 9% Failure rateEnsuring the finished product is what the client has asked forMeeting Facilitation Running workshops with clientsSpec handover sessions with the development teamDemo sessionsCollaboration Collaborating with the development team and Development project managersCollaborating with the Product OwnerBacklog groomingCore skills/ Competencies Mandatory skills/Abilities required for the job Experience with Mockup toolsJira, confluence (or similar)Proficient in Microsoft OfficeExperience with SQLExperience in User StoresWire FramingExperience in using Agile Safe methodologiesParticipating in Estimation stores and creating acceptance criteriaCreate and run demo sessionsTime tracking managementExperience with requirements documents and requirement solicitationMinimum Requirements A minimum of 3 years experience in a Business Analyst roleBA degree or qualificationRetail related experienceExposure to enterprise developmentRecruitment ProcessCompetency based interview to assess above requirementsApplicable assessmentBackground checks
https://www.jobplacements.com/Jobs/B/Business-Analyst-1314352-Job-Search-7-31-2026-9-39-55-AM.asp?sid=gumtree
17d
Job Placements
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Purpose of the job The key function of a BA is to work with the stakeholders to analyze and document business processes for a system or piece of software to be developed. To determine functional requirements and high-level features, as well as elaborate on the details of the software project and requirements to set the direction of the project, and support its implementation. Key Responsibilities Creating user requirement documentDocument the client requirementsDocument in a clear mannerDocument a well-structured document according to the specification templateMockups and sample reportsMaintain documentation and ensure it remains up to dateMinimal rework required for artifacts producedCustomer Satisfaction (UATSignoff) Delivers to customer expectationUAT percentage below 9% Failure rateEnsuring the finished product is what the client has asked forMeeting Facilitation Running workshops with clientsSpec handover sessions with the development teamDemo sessionsCollaboration Collaborating with the development team and Development project managersCollaborating with the Product OwnerBacklog groomingCore skills/ Competencies Mandatory skills/Abilities required for the job Experience with Mockup toolsJira, confluence (or similar)Proficient in Microsoft OfficeExperience with SQLExperience in User StoresWire FramingExperience in using Agile Safe methodologiesParticipating in Estimation stores and creating acceptance criteriaCreate and run demo sessionsTime tracking managementExperience with requirements documents and requirement solicitationMinimum Requirements A minimum of 3 years experience in a Business Analyst roleBA degree or qualificationRetail related experienceExposure to enterprise developmentRecruitment ProcessCompetency based interview to assess above requirementsApplicable assessmentBackground checks
https://www.jobplacements.com/Jobs/B/Business-Analyst-1314353-Job-Search-7-31-2026-9-40-01-AM.asp?sid=gumtree
17d
Job Placements
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Key ResponsibilitiesAdminister and maintain the ServiceNow platform, including user access, roles, permissions, and data policies.Configure and support ServiceNow modules, including ITSM, CSM, SOM, SPM, FSM, and additional modules as required.Configure forms, catalog items, workflows, business rules, UI policies, notifications, and other platform functionality.Provide end-user support, troubleshoot platform issues, and promote user adoption.Collaborate with technical and business teams to deliver platform enhancements and improvements.Maintain platform documentation, configuration records, and user support materials.Ensure compliance with internal security standards and governance policies.Coordinate ServiceNow workstreams to ensure projects and enhancements are prioritised and delivered within agreed timelines.Support integrations between ServiceNow and other enterprise systems using APIs and integration technologies.Stay up to date with the latest ServiceNow features, releases, and best practices.Proactively identify platform risks and contribute to effective solutions.Provide guidance and knowledge sharing to support colleagues and strengthen team capability.
https://www.jobplacements.com/Jobs/S/ServiceNow-Administrator-1313949-Job-Search-07-30-2026-07-00-11-AM.asp?sid=gumtree
18d
Job Placements
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?Senior Business Development Representative (BDR) / Business Development Manager (BDM)Drive outbound pipeline growth by delivering strategic solution selling within the technical software and agency space.Location: Cape Town, South Africa (Wembley Square Office) | Working Arrangement: Office-Based | Working Hours: 9:0017:30 UK Time | Salary: R31,000.00 R39,000.00 base per month + monthly qualified-meeting bonuses + quarterly revenue-sharing (2.55%)ABOUT OUR CLIENTOur client operates within the technical software and agency space, delivering complex software solutions to clients through a consultative, solution-selling approach. The business works closely across leadership and engineering teams to develop strategic sales campaigns and build compelling business cases for prospective clients.The organisation focuses on identifying client pain points, positioning technical solutions, and leveraging modern technologies and AI-driven sales enablement tools to support outbound business development.THE ROLE: SENIOR BUSINESS DEVELOPMENT REPRESENTATIVE (BDR) / BUSINESS DEVELOPMENT MANAGER (BDM)This role is responsible for driving outbound lead generation and pipeline growth through proactive business development activities. Working within a collaborative team of senior professionals, you will focus on solution selling by identifying client challenges, positioning complex technical solutions, and building strategic sales narratives.You will take ownership of outbound prospecting across multiple communication channels while collaborating with leadership and engineering teams to validate technical sales campaigns and utilise AI-driven sales enablement tools.KEY RESPONSIBILITIESDrive outbound lead generation and pipeline growth.Own cold outreach across phone calls, email campaigns, LinkedIn, voice notes, and video snippets.Identify client pain points and position complex software solutions.https://www.jobplacements.com/Jobs/S/Senior-Business-Development-Representative-BDR-Bu-1313723-Job-Search-7-30-2026-5-48-18-AM.asp?sid=gumtree
18d
Job Placements
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ENVIRONMENT:A dynamic Digital Transformation Specialist is looking for a highly skilled Microsoft Office 365 & Azure Solutions Consultant to lead digital transformation and business automation projects. This hybrid role requires a balance of 60% billable client delivery and 40% technical managerial responsibilities, combining hands-on technical expertise with leadership in solution design and team management. This will include architecting and implementing solutions using Office 365 and Azure services, conducting workshops, assessments, and proof-of-concepts to accelerate digital transformation while leading technical delivery teams, ensuring quality and consistency across projects. Applicants must have a Bachelor’s Degree in Computer Science/Information Systems or similar field, preferably have Microsoft Certifications (e.g., MS-900, AZ-104) and 5+ years of experience in Microsoft cloud solutions delivery and web development. You also need to be proficient with Exchange Online, SharePoint Online, Teams, Azure AD, HTML, CSS, and JavaScript. DUTIES:Client Delivery (60% Billable) -· Architect and implement solutions using Office 365 and Azure services.· Develop and customize business applications and portals using HTML, CSS, and JavaScript integrated with Microsoft platforms.· Conduct workshops, assessments, and proof-of-concepts to accelerate digital transformation.· Provide technical guidance and hands-on support during project delivery.· Ensure solutions meet compliance, scalability, and performance requirements. Technical Management (40% Managerial) -· Lead technical delivery teams, ensuring quality and consistency across projects.· Mentor Junior Consultants and Engineers, fostering growth and expertise.· Define best practices, frameworks, and governance models for Microsoft cloud and web solutions.· Collaborate with stakeholders to shape digital transformation strategies.· Manage project timelines, resource allocation, and technical escalations. REQUIREMENTS:Qualifications –· Bachelor’s Degree in Computer Science, Information Systems, or related field.· Microsoft Certifications (e.g., MS-900, AZ-104) strongly preferred. Experience/Skills –· Minimum 5+ years of experience in Microsoft cloud solutions delivery and web development.· Microsoft Office 365: Expertise in Exchange Online, SharePoint Online, Teams, and security/compliance features.· Microsoft Azure: Strong experience with Azure AD, cloud infrastructure, automation services, and integrations.· Web Development: Proficiency in HTML, CSS, and JavaScript for building and customizing business applic
https://www.jobplacements.com/Jobs/M/Microsoft-Office-365--Azure-Solutions-Consultant--1312702-Job-Search-07-27-2026-09-00-06-AM.asp?sid=gumtree
20d
Job Placements
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ResponsibilitiesOwn end-to-end technical client success and onboardingManage implementations and ensure seamless AI platform integrationServe as technical liaison between clients and our engineering teamIdentify expansion opportunities and drive adoption of new featuresConduct technical training, demos, and troubleshootingBuild and refine technical processes that scale efficiently RequirementsStrong technical foundation with hands-on AI/ML or conversational AI experienceHigh level of initiative and strong problem-solving abilityExcellent communication skills with the ability to explain complex concepts clearly3+ years experience in a technical customer success roleDirect experience with AI or SaaS platformsExperience with voice systems, chatbots, or conversational AI Due to the high volume of applications received, only suitable candidates who meet the criteria of this vacancy will be contacted.
https://www.jobplacements.com/Jobs/T/Technical-Customer-Success-Manager--Cape-Town-1313101-Job-Search-07-28-2026-04-35-53-AM.asp?sid=gumtree
20d
Job Placements
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Location: Cape Town, Ballito, or PretoriaAre you passionate about AI and helping clients succeed? Were looking for a Technical Customer Success Manager to own the client journey from implementation through expansion, ensuring customers maximize the value of our AI platform. Youll work independently, make informed decisions, and take ownership of delivering exceptional outcomes.What Youll DoOwn the end-to-end technical client onboarding and success journeyLead implementations and ensure seamless AI platform integrationAct as the technical liaison between clients and our engineering teamIdentify growth opportunities and drive adoption of new platform featuresDeliver technical training, product demonstrations, and troubleshooting supportBuild and refine scalable technical processesNon-NegotiablesStrong technical foundation with hands-on AI/ML or conversational AI experienceHigh level of initiative—you proactively solve problems and take ownershipExcellent communication skills, with the ability to explain complex technical concepts clearlyStrong Signals3+ years experience in a technical customer success roleDirect experience with AI or SaaS platformsExperience with voice systems, chatbots, or conversational AI If this is you, please upload your CV right away!
https://www.jobplacements.com/Jobs/T/Technical-Customer-Success-Manager-1313120-Job-Search-07-28-2026-05-00-11-AM.asp?sid=gumtree
20d
Job Placements
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ENVIRONMENT:A dynamic Cape Town based IT company providing systems development, consulting and project management require a Desktop Support / Helpdesk (Level 1) person to join their team. A valid drivers and reliable vehicle is required as the suitable candidate will be required to visit clients. DUTIES:Resolve all calls escalated to 2nd level by internal / external key relationships -• Responsible for all calls that 1st level support cannot resolve.• Includes incident and change management (new sales) calls.• Resolve within SLA.• Follow up with customer.• Update system in real time.• Resolve issues relating to monitoring and system alerts – include in ALL.• Assign to 2nd level support if cannot resolve.• Use and update the knowledge base of the system. Support to internal key relationships -• Follow up with assignees, customers, and 3rd party.• Follow up on system monitoring alerts – Nagios – 24/7 based on impact to customers business (SLA).• Create relevant notes associated with the logged call.• Update knowledge base. Proactive approach to selling solutions to customers -• Awareness of customer configuration.• Listen to needs and identify opportunities.• Sell in appropriate service or product.• Utilise sales template provided.• Be accountable for many hours of billing to cover this positions costs. Relieve 1st level support when required -• React to incoming calls by answering the phones when 1st level is unavailable.• Monitor queue for new emails received and monitor inbox emails.• Monitor alerting systems and follow escalation procedure.• Log calls.• Update the system in real time.• Accountable for the follow up and quality closure.• Actively monitor the incident and change requests for warnings and breaches.• Get an ETA from the Assignee and add a note describing the reason for breach.• Create relevant notes associated with the logged call. • REQUIREMENTS:• Relevant Courses which enable the individual to complete their work.• Working knowledge of all the skills below are preferable but not essential:• Windows• Windows Server and Desktop• Active Directory• File Services• SUS Services• MS Exchange 2012, 2010, 2007, 2003• MS SQL Server• IIS• IAS Server• ISA ServerNetworking / Security -• TCP/IP• Routing and Switchinghttps://www.jobplacements.com/Jobs/D/Desktop-Support-Helpdesk-Level-1-CPT-1313143-Job-Search-07-28-2026-07-00-11-AM.asp?sid=gumtree
20d
Job Placements
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Our client is an established technology solutions provider based in Montague Gardens, supporting businesses with reliable IT equipment and infrastructure solutions.Ideal Candidate Profile:Sales Experience Beyond Retail:We are specifically looking for candidates with 1–3 years of solid sales experience outside of the retail environment. Experience in B2B sales, account management, prospecting, and building a strong sales pipeline is key.IT Hardware Knowledge Essential:A good working knowledge of computer hardware and related products is highly preferred. You should be comfortable discussing specs, understanding client requirements, and proposing tailored hardware solutions.Key Skills and Competencies:Excellent communication SkillsGood knowledge of ComputersCandidate to be Target DrivenCandidate to be self-motivated with the ability to work under pressureExcellent customer service skillsExcellent attention to detailAbility to acquire, maintain and grow a customer databaseStrong sales skills and ability to multi-taskWhat’s On Offer:Office Hours: Monday to Thursday, 8:15 am – 4:45 pm; Friday 8:15 am – 3:45 pmSalary: R12 500 - R14 000 basic (DOE) + commission (uncapped earning potential for top performers)If you’re a tech-savvy, target-driven sales professional with a passion for IT hardware and a flair for relationship-building—we’d love to hear from you!Important:If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in
https://www.jobplacements.com/Jobs/I/Internal-Sales-Position-1265415-Job-Search-02-24-2026-03-00-29-AM.asp?sid=gumtree
6mo
Job Placements
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