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THE MAIN PURPOSE OF THE ROLEThe key function of a BA is to work with the stakeholders to analyze and document business processes for a system or piece of software to be developed. To determine functional requirements and high-level features, as well as elaborate on the details of the software project and requirements to set the direction of the project, and support its implementation.KEY RESPONSIBILITIES: Create user requiremnt document Document the client requirementsDocument in a clear mannerDocument a well-structured document according to the specification templateMockups and sample reportsMaintain documentation and ensure it remains up to dateMinimal rework required for artifacts producedCustomer Satisfaction (UAT Signoff) Delivers to customer expectationUAT percentage below 9% Failure rateEnsuring the finished product is what the client has asked forMeeting Facilitation Running workshops with clientsSpec handover sessions with the development teamDemo sessionsCollaborationCollaborating with the development team and Development project managersCollaborating with the Product OwnerBacklog groomingCORE SKILLS/COMPETENCIES: Mandatory Skills/Abilities required for the jobExperience with Mockup toolsJira, confluence (or similar)Proficient in Microsoft OfficeExperience with SQLExperience in User StoresWire FramingExperience in using Agile Safe methodologiesParticipating in Estimation stores and creating acceptance criteriaCreate and run demo sessionsTime tracking managementExperience with requirements documents and requirement solicitation MINIMUM REQUIREMENTS: A minimum of 3 years experience in a Business Analyst roleBA degree or qualificationRetail related experienceExposure to enterprise development
https://www.jobplacements.com/Jobs/B/Business-Analyst-1253775-Job-Search-1-20-2026-8-46-07-AM.asp?sid=gumtree
4h
Job Placements
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REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be provided).Calm clear talker.Organised.Learns quick. RESPONSIBILITIES Manage incoming calls and ensure a professional first point of contactLog service calls and update customer infoLogging calls in Salesmate CRM.Right after call ended, pull up customers profile in Salesmate.Open new ticket.Allocate all details.Update the customer info if changed.Assign to correct department based on tags.Use full sentences.Dont leave fields blank or rush updates.Re-read ticket once, send off.MPS MonitoringCheck Toners Alerts weekly.Check Parts.Notify ordering department if toner reached 20% for quick dispatch.FibreGenerate QuoteOnce quote is accepted by customer, notify ordering department.Do follow ups with the Project Manager who is assigned to the deal.Manage fibre outage calls Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1253697-Job-Search-01-20-2026-04-28-39-AM.asp?sid=gumtree
4h
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Key ResponsibilitiesEngage with business stakeholders to elicit, analyse, document, and validate business and functional requirements.Translate business needs into technical requirements and user stories suitable for development teams.Produce high-quality documentation including:Business Requirement Documents (BRDs)Functional Specification Documents (FSDs)User stories and acceptance criteriaProcess flows and data modelsWork extensively with API integrations, including:RESTful APIsJSON/XML payloadsAPI request/response mappingError handling and integration flowsCollaborate with solution architects and developers to ensure technical feasibility and alignment to design standards.Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.Support testing phases by assisting with:Test scenario creationUAT coordinationDefect triage and resolutionEnsure solutions comply with financial services regulations, security standards, and data governance requirements.Facilitate workshops and stakeholder sessions to clarify requirements and drive delivery outcomes.Act as a key liaison between business and technology teams throughout the delivery lifecycle. Key RequirementsQualifications & CertificationsRelevant tertiary qualification in:Information TechnologyComputer ScienceInformation SystemsBusiness Analysis or related fieldBusiness Analysis certification (preferred):IIBA (ECBA, CCBA, or CBAP)FTI, IQBBA, or equivalent BA certification ExperienceUp to 4-5 years experience as a Business Analyst, with at least:23 years at an intermediate technical BA levelProven experience within the financial services industry, such as:BankingInsuranceInvestmentsPaymentsAsset managementStrong experience working on systems integration projects.Demonstrated hands-on experience with APIs, including:REST APIsSwagger / OpenAPI specificationsPostman or similar API testing toolsExperience working in Agile and/or hybrid delivery environments.Exposure to digital platforms, backend systems, and data-driven solutions. Technical & Functional SkillsStrong understanding of:API-based architecturesSystem integration con
https://www.jobplacements.com/Jobs/T/Technical-BA-1253847-Job-Search-01-20-2026-10-28-49-AM.asp?sid=gumtree
4h
Job Placements
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Job Requirements:This position requires troubleshooting, problem-solving and technical skills using various diagnostic tools. In addition, strong interpersonal skills are required to guide customers through situations, providing customer satisfaction. This may often be under challenging conditions. Part of the work will be in-office and the other will be out in the field providing customer support.Must have senior certificate plus Tertiary education in information technology.Certifications like Vendor Certification (CCNA) or Comptia Network + beneficial.Own car and valid drivers license.Experience of Mikrotik Routerboards, LAN switches, Linux, Microsoft, Asterisk and MacOS.3+ years experience in technical support. Responsibilities:Work well in a team exercising strong interpersonal skills are priority.Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.Provide expert support for Microsoft Office Suite and other Microsoft applications. Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates.Collaborate with infrastructure and network teams to support on-site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure-related issues.Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.Provide IT support for customers in the field.Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.Offer immediate IT support to employees with walk-in requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries from employees on-site.
https://www.jobplacements.com/Jobs/S/Support-Engineer-Junior-to-Senior-1253602-Job-Search-01-20-2026-04-10-07-AM.asp?sid=gumtree
4h
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