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Key ResponsibilitiesFirst-Line SupportMonitor and respond to incoming helpdesk ticketsResolve common IT issues including:- Password resets and account lockouts- Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues)- Basic workstation troubleshooting- Printer and peripheral support- Software installation and configurationMicrosoft 365 SupportAssist with basic Microsoft 365 administrative tasks:User creation and license assignmentMFA setup and resetsBasic mailbox and Teams troubleshootingEscalate complex tenant or security issues appropriatelyTicket Handling & EscalationAccurately log, categorise, and prioritise ticketsEscalate unresolved or complex issues to SLA Account ManagersFollow internal escalation and communication processesClient InteractionCommunicate clearly and professionally with end usersProvide timely updates on ticket progressMaintain a friendly, service-oriented approachLearning & DevelopmentBuild technical skills through exposure to real-world MSP environmentsFollow troubleshooting guides and internal documentationParticipate in internal training and mentoringRequired Skills & ExperienceEssentialIT qualification or diplomaValid driving licenceMust reside in Cape Town or surrounding areas.Professionalism: Well-presented, confident, and able to engage effectively with clients.12 years experience in an IT support or helpdesk roleBasic understanding of Windows operating systems, Microsoft 365 applications and general IT troubleshooting conceptsStrong communication and customer-service skillsWillingness to learn and take guidanceDesirableEntry-level Microsoft certification (MS-900 or similar)Prior experience in an MSP or service desk environmentRole CharacteristicsOffice basedEntry-level / junior positionTicket-queue focused (no assigned clients)Strong emphasis on learning and growthNo Linux support requiredNo server administration responsibilities
https://www.jobplacements.com/Jobs/J/Junior-IT-Helpdesk-Agent-1250562-Job-Search-01-12-2026-10-12-07-AM.asp?sid=gumtree
1mo
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Job description:The successful candidate will do software development on the CRM platform and client facing portals. The candidate will report to the Applications Development Manager. Responsibilities:Develop components of the CRM platform, as well as the client facing portals, in conjunction with the external software development partner.Develop components of the Android & Apple client apps.Develop according to the future architecture of the software stack and make suggestions to improve the current architecture.Work along with the BAs and Testers, as well as maintain an excellent working relationship with the external software development partner.Follow current coding practices and suggest improvements.Display a customer service approach to the users (Advisers and internal business) of the CRM platformMinimum requirements:A relevant tertiary bachelors qualification i.e. BSc in Computer Science, Software Engineering C# development experienceExperience in CRM and client portal solutions, as well as Android & Apple developmentGood understanding of the software development processRecommended requirements:Experience in related roles in the financial services industryPHP knowledgeAgile / Scrum experienceFlutter experience would be beneficial / advantageousShould you not receive a response from us within one week of your application, your application has unfortunately not been successful.
https://www.jobplacements.com/Jobs/J/Junior-Software-Developer-1250419-Job-Search-01-12-2026-04-30-28-AM.asp?sid=gumtree
1mo
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