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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-01-06-2026-10-01-10-AM.asp?sid=gumtree

Job Placements

Bo-Kaap

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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-1248749-Job-Search-01-06-2026-10-01-10-AM.asp?sid=gumtree

Job Placements

Mamelodi

R 450

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The UPS is a compact DC-to-DC micro UPS with USB, PoE and DC output options, ideal for providing backup power to cameras, routers and other 12V devices. The UPS model offers passive PoE output additionally, ideal to keep your Wireless CPE or Router (such as MikroTik or Ubiquiti products) going during a power outage. Simply run an Ethernet cable directly from the Micro UPS to your CPE/Router to power it up. The USB port provides 5V output, allowing you to charge devices such as a cellphone. The Micro UPS devices do not suffer from major efficiency loss unlike traditional UPS's, which converts power from 12V batteries to 220V AC output. Instead, the UltraLAN Micro UPS series provides DC-to-DC power output with much higher efficiency, resulting in longer run times, A typical home network configuration of one Wi-Fi router and one Fibre optic router can be powered for as long as 8 hours The Micro UPS remains in-line between your device and the power source regulating the incoming power to prevent damage to your sensitive electronic equipment. In the event of a power outage or load shedding switchover to the Micro UPS backup power is automatic and instantaneous What's in the box 1 x Micro UPS (DC, USB & PoE) - 17W 8.8AH 1 x Manual 1 x DC Splitter Cable 1 x 2 Prong Power Cable Call or Whatsapp on Call or WhatsApp on 0️⃣6️⃣0️⃣7️⃣3️⃣7️⃣0️⃣1️⃣7️⃣8️⃣ Collection in Glenvista, Johannesburg South or different Courier options can be arranged. The UPS is a compact DC-to-DC micro UPS with USB, PoE and DC output options, ideal for providing backup power to cameras, routers and other 12V devices. The UPS model offers passive PoE output additionally, ideal to keep your Wireless CPE or Router (such as MikroTik or Ubiquiti products) going during a power outage. Simply run an Ethernet cable directly from the Micro UPS to your CPE/Router to power it up. The USB port provides 5V output, allowing you to charge devices such as a cellphone. The Micro UPS devices do not suffer from major efficiency loss unlike traditional UPS's, which converts power from 12V batteries to 220V AC output. Instead, the UltraLAN Micro UPS series provides DC-to-DC power output with much higher efficiency, resulting in longer run times, A typical home network configuration of one Wi-Fi router and one Fibre optic router can be powered for as long as 8 hours The Micro UPS remains in-line between your device and the power source regulating the incoming power to prevent damage to your sensitive electronic equipment. In the event of a power outage or load shedding switchover to the Micro UPS backup power is automatic and instantaneous What's in the box 1 x Micro UPS (DC, USB & PoE) - 17W 8.8AH 1 x Manual 1 x DC Splitter Cable 1 x 2 Prong Power Cable Call or Whatsapp on Call or WhatsApp on 0️⃣6️⃣0️⃣7️⃣3️⃣7️⃣0️⃣1️⃣7️⃣8️⃣ Collection in Glenvista, Johannesburg South or different Courier options can be arranged.

2mo

Johannesburg South

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"router ups" in South Africa

router ups in South Africa (46 results)

Results for router ups in "router ups" in South Africa in South Africa