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Results for Retail jobs in Kensington in Kensington
1
Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.Key Responsibilities:Operational ManagementDrive store performance to achieve and exceed sales targets.Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.Ensure consistent implementation of merchandising and marketing standards.Attract and retain a strong and loyal customer base.Inventory ManagementOversee inventory controls and ensure effective stock management.Monitor store performance in line with stock availability and customer demand.Customer ServiceEnsure exceptional customer experiences that exceed expectations.Review and act on Mystery Shopper reports and customer feedback.Resolve product and service-related complaints quickly and effectively.Lead by example in reinforcing a customer-first culture among staff.People ManagementTrain, develop and motivate staff to reach full potential.Plan for succession and promote internal growth.Manage performance consistently and fairly.https://www.jobplacements.com/Jobs/A/Assistant-Store-Manager-Lifestyle-55-1252381-Job-Search-01-16-2026-02-00-16-AM.asp?sid=gumtree
21d
Job Placements
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PURPOSE OF JOB We are looking for a detail-oriented and proactive Import & order management coordinatorto join our team. The successful candidate will be responsible for managing purchase orders,import coordination, customs documentation, freight administration, and related operationalsupport. Key Responsibilities Order Management Commercial divisions Coordinate with freight forwarders and vendors by managing orders, bookings, and commercial documentationMonitor cargo readiness and shipment timelines, updating merchandise reports accordinglyCreate, maintain, and update order files and merchandise reports, including weekly reporting and status movementsRespond to and resolve buyer, forwarder, and supplier queries timeously, ensuring smooth end-to-end shipment flow Bills of Entries Complete and manage Customs documents according to priority and regulatory requirementsMonitor, print, and verify customs requirements prior to vessel arrivalReview and validate draft customs requirements against shipment documentation Freight Liaise with forwarders and shipping lines to manage freight forecasts, rate comparisons, and allocationsResolve freight-related queries and issues timeously to ensure smooth shipment flow Administration Maintain accurate, complete, and audit-ready shipment files in line with audit requirementsIdentify and implement process improvements to increase efficiency and reduce wasteRespond to correspondence within agreed timelines and support additional shipping and logistics functions as requiredKey Competencies Ability to work effectively both independently and as part of a teamStrong organizational skills with high attention to detailAbility to manage multiple priorities and perform well under pressureExcellent communication, follow-up, and proactive problem-solving skills
https://www.jobplacements.com/Jobs/I/Import-and-Order-Management-Coordinator-1252318-Job-Search-1-16-2026-3-56-04-AM.asp?sid=gumtree
21d
Job Placements
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Employer DescriptionCompany specialises in shopfitting solutionsJob DescriptionYour duties will encompass:Assist and support the Buying Department in the procurement of all raw materials, consumables, hardware, and components required by the manufacturing plant.Assist with daily purchasing of all factory requirements.Place orders accurately in line with production schedules and stock requirements.Monitor lead times and ensure timely delivery to maintain uninterrupted production flow.Build and maintain strong relationships with approved suppliers.Obtain competitive quotations and set up tender comparisons to secure the best prices and terms.Evaluate suppliers based on price, quality, reliability, and delivery performance.Negotiate prices, discounts, payment terms, and supply agreements within company policy.Track stock levels of key consumables and raw materials to prevent shortages or overstocking.Maintain accurate purchasing records, quotations, supplier price lists, and tender comparisons.Process purchase orders, supplier confirmations, and delivery notes.Understand the companys manufacturing materials flow thru the production lines.QualificationsNational Diploma in Supply Chain Management or related.https://www.jobplacements.com/Jobs/P/PAM-17041-Buyer-Shopfitting--East-Rand-1229805-Job-Search-1-16-2026-7-14-01-AM.asp?sid=gumtree
22d
Job Placements
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Employer DescriptionManufacturing of PackagingJob DescriptionYour duties will encompass:Purchases goods, machinery, equipment, raw materials, and parts for internal consumption.Handling of all purchasing functions and responsibilitiesAdhere to project requirements, identify cost savings and expedite deliveries.Work cross-functionally within a matrix organisational team structure and work on multiple projects simultaneously.Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels.Liaising between suppliers, manufacturers, relevant internal departments and customers, ensuring suppliers are aware of business objectives.Identifying potential suppliers, visiting existing suppliers and building and maintaining good relationships with them.Negotiating and agreeing contracts and monitoring their progress, checking the quality of service provided.Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality.Have a good understanding of accruals and cut off dates.QualificationsMatricSupply Chain Diplomahttps://www.jobplacements.com/Jobs/P/PAM-17459-Buyer-Manufacturing--East-Rand-1245524-Job-Search-1-16-2026-7-15-15-AM.asp?sid=gumtree
22d
Job Placements
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Employer DescriptionCompany specialises in shopfitting solutions.Job DescriptionYour duties will encompass:Lead the procurement function across a high-volume, custom manufacturing operation.Drive sourcing, supplier negotiation, and material planning to support the seamless delivery of projects.Develop and execute proactive procurement strategies aligned with production timelines, client deadlines, and cost objectives.Source, evaluate, and negotiate with suppliers locally and internationally to secure optimal value across quality, cost, delivery, and reliability.Ensure all purchase orders are accurately raised, tracked, and fulfilled within lead times.Collaborate with production planners, project managers, and installation teams to forecast material needs and manage demand.Develop and maintain strong relationships with a vetted supplier base.Lead vendor evaluations and conduct routine performance audits across quality, cost, and delivery.Lead cost reduction initiatives without compromising project timelines or quality standards.Track procurement spends, supplier performance, and report on KPIs monthly.Assist in budgeting, forecasting, and spend analysis for operational and strategic decision-making.Ensure all procurement activities comply with company policies, ethical sourcing practices, and contractual obligations.Qualificationshttps://www.executiveplacements.com/Jobs/P/PAM-17039-Procurement-Manager-Shopfitting--East-R-1230439-Job-Search-1-16-2026-7-13-33-AM.asp?sid=gumtree
22d
Executive Placements
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Employer DescriptionCompany specialises in shopfitting solutionsJob DescriptionYour duties will encompass:Identifying, evaluating, and managing global suppliers for all input materials required in the manufacture of steel and timber fixtures and fittings.Identify and establish relationships with reliable overseas suppliers for a wide range of materials.Develop and implement global procurement strategies to achieve significant cost savings while maintaining quality and reliability.Negotiate supplier contracts, pricing structures, and payment terms to maximize commercial advantage.Conduct market research to identify emerging suppliers and alternative materials that meet performance and sustainability standards.Manage the end-to-end import process including purchase orders, freight forwarding, customs clearance, and documentation.Collaborate with shipping agents, customs brokers, and logistics providers to ensure on-time delivery and cost efficiency.Evaluate and onboard new global suppliers based on financial stability, production capacity, quality systems, and ethical standards.Work closely with production and finance teams to forecast material requirements and optimize inventory levels.Benchmark global pricing trends and maintain a database of supplier capabilities and lead times.Qualificationshttps://www.executiveplacements.com/Jobs/P/PAM-17040-Global-Procurement-Manager-Shopfitting--1229803-Job-Search-1-16-2026-7-14-33-AM.asp?sid=gumtree
22d
Executive Placements
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The role is for a Store Manager role is available for a furniture and decor retail store in Alberton.Duties:Provide exemplary customer service through product showcasing and overseeing staff operations.Schedule and delegate tasks to employees, while monitoring their performance.Ensure efficient store operations.Maintain accurate bank balances and conduct cash-ups.Prepare daily, weekly, and monthly reports.Establish strong customer relationships and enforce company policies and procedures.Address customer concerns both in-store and over the phone.Foster collaboration with various departments within the group.Experience and Skills:5 years of previous retail management experience will be advantageous.Proficient experience in MS Office is essential.Sage Evolution experience will be advantageous.Grade 12/MatricRetail: 5 years (Required)
https://www.jobplacements.com/Jobs/R/Retail-Store-Manager-1251788-Job-Search-01-14-2026-10-45-46-AM.asp?sid=gumtree
22d
Job Placements
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Duties will include, but is not limited to:Manage all operational aspects of the filling stationSupervise cashiers, pump attendants, and merchandisersOversee stock ordering and inventory controlEnsure correct capturing and processing of invoicesMaintain operational standards and ensure compliance with company policiesManage cash-up procedures and daily reconciliationsImplement controls to minimize shrinkage and lossesProvide leadership, training, and performance management to staffEnsure excellent customer service on forecourt and in-store Behavioural Competencies:Honest, reliable, and punctualStrong leadership and communication skillsHands-on, proactive, and able to work under pressureHigh level of integrityStrong attention to detail  Please note: Only shortlisted candidates will be contacted
https://www.jobplacements.com/Jobs/F/Filling-Station-Manager-702451-Job-Search-01-14-2026-00-00-00-AM.asp?sid=gumtree
23d
Job Placements
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Store ManagerJoin a high-energy premium retail brand and lead from the frontRetail Management | Cresta Shopping Centre, Johannesburg | Salary R15 000 R17 000 plus incentives | Retail hoursAbout Our ClientOur client is a well-established South African retail brand with a strong identity and loyal customer base. The business operates in a fast-paced, sales-driven retail environment and is focused on building stores led by motivated, accountable leaders. Energy, integrity, and a hands-on leadership style are central to how the business operates and grows.The Role: Store ManagerThe Store Manager role is responsible for leading all aspects of store operations while driving sales performance and team engagement. This role exists to ensure the store consistently meets performance targets, operates efficiently, and delivers a positive customer experience through strong leadership on the floor.Key ResponsibilitiesMinimum 23 years of retail store management experience in a sales-focused environmentCoordinate daily store operations to ensure productivity and efficiencyImplement strategies to achieve sales and performance targetsMonitor and manage inventory levels to ensure optimal stock availabilityManage, motivate, and lead team members by exampleFoster a positive, accountable, and energetic working environmentEnsure operational processes and systems are consistently followedAbout You23 years of experience as a Store Manager or Assistant Store Manager within retailStrong sales-driven mindset with the ability to lead by example on the floorProven ability to manage teams, performance, and daily operationsHigh energy, hands-on leadership style suited to a fast-paced environmentOrganised, accountable, and comfortable working retail hours
https://www.jobplacements.com/Jobs/S/Store-Manager-1251551-Job-Search-1-14-2026-7-53-25-AM.asp?sid=gumtree
23d
Job Placements
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Liquor Store Manager Location: Boksburg - GautengSalary: Market Related (DOE)About the Role:We are seeking a highly motivated and experienced Liquor Store Manager to take charge of the day-to-day operations of our busy retail outlet in Boksburg. The successful candidate will be responsible for ensuring smooth store performance, maintaining optimal stock levels, driving sales, and delivering outstanding customer service. This role requires strong leadership, excellent organizational ability, and a solid understanding of gross profit management and inventory control within a liquor retail environment.Key Duties & Responsibilities:Manage and oversee daily store operations, ensuring compliance with liquor regulations and company standards.Maintain accurate inventory records and conduct regular stock counts to minimize shrinkage.Monitor stock levels and implement effective replenishment strategies to prevent shortages or overstocking.Control and analyze gross profit margins to achieve and sustain store profitability.Supervise, train, and motivate staff to deliver superior customer service and meet sales targets.Ensure the store layout, product displays, and promotional materials enhance the customer experience and drive sales.Handle customer inquiries, resolve complaints, and maintain high service standards.Utilize Sigma or similar inventory management systems for efficient stock and sales tracking.Collaborate closely with management on operational planning, promotions, and reporting.Requirements:https://www.jobplacements.com/Jobs/L/Liquor-Store-Manager-1250801-Job-Search-01-13-2026-02-00-21-AM.asp?sid=gumtree
24d
Job Placements
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DutiesTo action incoming alerts from various stores, monitoring for any risks or breaches of security, and taking the relevant steps to rectify the situation such as contacting the store and instructing them to enforce a security related procedure.To conduct regular virtual patrols across the stores and noting the findings of those patrols in the reports.Compiling a report daily, detailing the various occurrences whereby stores did not follow procedure, or where crimes occurred.Escalating any technical issues that have been discovered during the patrols that the issue may be resolved in a timely manner.RequirementsMust be PSIRA qualified. C Grade or Higher.Control Room Experience is essential, CCTV experience would be beneficial.Must be proficient in English, both written and spoken.Must be Computer literate. (word, excel, emails, CCTV software)The Control room is situated in Lanseria and is shift based. So, controllers must be able to arrive for their shifts on time when they are on duty.SkillsMust be able to pay attention to detail.Must be able to produce concise, detailed reports in a timely manner.Must be able to work independently and in a team
https://www.jobplacements.com/Jobs/C/CCTV-Controller-1250699-Job-Search-01-13-2026-02-00-14-AM.asp?sid=gumtree
24d
Job Placements
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Gauteng Regional Sales Specialist at one of the largest independent Tech retailers in S.A.Qualifications and experience:MatricTech Retail - Regional Sales experience (3 - 7 years)Clear criminal record Great track record - achievements 6 months payslips to showcase commission earnings Own reliable vehicle and a valid drivers license High level of energy Skills:Communication - verbal and written Coordination Problem solving Customer service Resilient Relationship management Stakeholder management Organised Key performance areas: Co-ordinating and auditing stocktakesGauteng customer warranties (booking in with supplier and follow up)Any stock transfer issuesAssist with merchandisingCo-ordinating vehicles/ driversMarketing activationsComplaints resolutionResolving cash up / banking issuesAssist with HR issues e.g. Booking hearingsStaff uniforms (ordering and distributing)
https://www.executiveplacements.com/Jobs/R/Regional-Territory-Sales-Specialist-Tech-Retail-1200537-Job-Search-07-05-2025-02-00-14-AM.asp?sid=gumtree
7mo
Executive Placements
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Store AssistantSupport customers and store operations in a specialist retail environment.Fourways, Johannesburg | Market RelatedAbout Our ClientOur client is a respected retail brand offering water purification and filtration solutions tailored to both residential and commercial customers. They pride themselves on product knowledge, customer education, and consistent service quality. This role suits someone who enjoys working with customers and learning about technical products in a retail setting.The Role: Store AssistantThe Store Assistant supports the Retail Store Manager with daily store operations, customer service, and sales. The role involves engaging with customers, assisting with product selection, and ensuring the store remains well-presented and operationally efficient.Key ResponsibilitiesAssist customers with product enquiries and purchasesProvide basic product information and refer technical queries when requiredMaintain store cleanliness, merchandising, and stock displaysOperate the point-of-sale system accuratelyAssist with stock receiving and stock countsSupport daily opening and closing proceduresAbout YouPrevious retail or customer service experience advantageousWillingness to learn about water purification productsFriendly, reliable, and customer-orientedAble to work retail hours, including weekends if requiredOwn car and valid drivers license highly advantageous, or proven reliable transport to Fourways
https://www.jobplacements.com/Jobs/S/Store-Assistant-1249732-Job-Search-1-9-2026-6-11-27-AM.asp?sid=gumtree
1mo
Job Placements
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IntroductionAs jewellery maker of the jewellery processing centre your skills as a craftsperson will be tested daily with a wide range of tasks like cutting, shaping, setting stones, and polishing precious metals. This role requires a blend of manual dexterity and technical knowledge, and they may use both traditional hand tools and advanced equipment like CAD software or specialized manufacturing machines for tasks like ring, bangle, or chain making.Key responsibilities and skillsProduction: Create jewellery pieces from start to finish, including cutting, shaping, and finishing metal and other materials.Stone setting: Expertly set precious stones into metal settings.Design: Work from designs, which may be created by others or developed by themselves. This can involve producing scale drawings by hand or using CAD software.Equipment operation: Operate a variety of tools and machinery, including hand tools, polishing equipment, and specialized machines for specific tasks like creating hollow beads or chains.Quality control: Ensure all pieces meet the required standards for craftsmanship and durability.Attention to Detail: A meticulous eye for detail to ensure precision and quality.Problem-Solving: Strong creative thinking and problem-solving skills to address manufacturing challenges.Teamwork and Communication: The ability to collaborate with team members and effectively communicate ideas and processes.Time Management: Strong organizational and time management skills to meet production deadlines.Desired Experience & QualificationAt least 3-5 years of experience in a jewellery manufacturing operation is a minimum requirement.A Grade 12 qualification is a basic requirement.A diploma or certificate in Jewellery Design and Manufacture from an accredited institution is preferred. Professional certifications, such as a Jewellery Manufacturing Trade Certificate (JMTC) offered by bodies like the Jewellery Council of South Africa, can enhance employment prospects.Interested?This position is based in Lanseria (Johannesburg) , living in close proximity will be ideal as the working hours are from 07:00 – 16:00 (additional Overtime needed from time to time)The successful candidate will be required to undergo a pre-employment polygraph test which will need to be passed to be considered.
https://www.jobplacements.com/Jobs/J/Jewellery-Maker-1249704-Job-Search-01-09-2026-02-00-15-AM.asp?sid=gumtree
1mo
Job Placements
1
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Retail Store ManagerLead a specialist retail team in premium water purification solutionsFourways, Johannesburg | Market RelatedAbout Our ClientOur client is a well-known South African brand specialising in water purification and filtration solutions for homes and businesses. With a strong retail presence and a reputation for quality products and expert advice, the business is focused on delivering reliable, health-focused solutions to its customers. This role offers the opportunity to manage a specialist retail store within a stable and growing brand.The Role: Retail Store ManagerThe Retail Store Manager is responsible for the overall performance and day-to-day management of the Fourways store. The role focuses on driving sales, leading a small retail team, and ensuring customers receive knowledgeable and professional service aligned with the brands standards.Key Responsibilities35 years retail experience, with at least 12 years in a store management roleOversee daily store operations to ensure efficiency and complianceLead, motivate, and manage store staff to achieve sales and service targetsDrive sales performance through customer engagement and product knowledgeManage stock control, merchandising, and loss preventionEnsure excellent customer service and handle escalated queriesMaintain store presentation in line with brand guidelinesCompile basic reports and provide feedback to managementAbout You35 years retail experience, including 12 years in a management roleStrong leadership and people management skillsSales-driven with a customer-focused mindsetOrganised, responsible, and able to work independentlyOwn car and valid drivers license highly advantageous, or proven reliable transport to Fourways
https://www.jobplacements.com/Jobs/R/Retail-Store-Manager-1249731-Job-Search-1-9-2026-6-00-51-AM.asp?sid=gumtree
1mo
Job Placements
1
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Retail Operations Manager - Gauteng Inland (Lanseria)Join a Powerhouse in Retail Excellence!Cash Crusaders is a nationally respected, franchised retail brand that has become a cornerstone of the South African marketplace. We specialize in a dynamic product mix, offering our customers a wide range of new, branded goods and a treasure trove of quality second-hand items, creating an efficient and reliable environment for consumer-to-consumer exchange. Beyond retail, we empower our customers with access to secure loan services, cementing our place as a trusted partner in their financial journey.We’re on the hunt for a Retail Operations Manager to elevate our Inland operations to the next level. If you’re passionate about retail excellence, thrive under pressure, and have a knack for building strong, sustainable relationships, we want you on our team!Your Mission as a Retail Operations ManagerBased in Lanseria, you will oversee the operations of 10 to 15 stores, ensuring every location under your guidance operates at peak efficiency. Your role will be pivotal in driving store performance, enhancing customer experiences, and maintaining our brand’s commitment to quality and excellence.Key ResponsibilitiesMulti-Site Leadership: Manage and optimize the performance of multiple retail stores.Retail Standards Enforcement: Ensure every store adheres to Cash Crusaders’ operational and brand standards.Franchisee Partnership: Build and sustain strong relationships with franchisees, providing guidance and support to maximize profitability.Store Audits: Conduct regular audits to maintain compliance and operational excellence.Financial Oversight: Utilize income statements, drive EBITDA, and lead budgeting efforts to control costs and enhance profitability.Strategic Planning: Develop tailored strategies for each store to boost performance and drive sustainable growth.Customer Experience Excellence: Monitor and improve service levels, ensuring a superior customer journey across all locations.What We’re Looking ForWe’re seeking an energetic leader with:Education: Matric/Grade 12 qualification.Experience: At least 5 years in Retail or Franchise operations.Technical Skills: Proficiency in MS Office, especially Excel and Word.Interpersonal Skills: Excellent communication and relationship-building abilities.Organizational Prowess: Strong multitasking, prioritization, and administrative skills.Analytical Mindset: Attention to detail with a knack for numbe
https://www.executiveplacements.com/Jobs/R/Retail-Operations-Manager-1249698-Job-Search-01-09-2026-02-00-15-AM.asp?sid=gumtree
1mo
Executive Placements
1
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IntroductionAs the Jewellery Processing Centre Manager, you will typically oversee the end-to-end operations of the facility which is dedicated to the refurbishment, valuation, and sale of jewellery. The JPC is a business unit that processes high volumes of pre-owned jewellery within the Crusaders Corporate Group of Stores.Key ResponsibilitiesThe manager is responsible for ensuring efficiency, quality control, and profitability within the processing centre.Overseeing the workflow for cleaning, repairing, fixing, and remodelling jewellery items.Implementing and enforcing stringent quality standards for all finished products before they are sold to customers.Ensuring accurate valuation and the creation of appropriate certification for items (e.g., for diamonds, gemstones, and precious metals).Managing stock levels, findings (components), stones, and implementing robust systems to prevent loss and shrinkage.Leading, motivating, and managing a team of artisans, process controllers, and administrative staff.Developing and implementing training programs for JPC staff on the proper procedures for buying, repairing and selling jewellery.Coordinating the secure transport of items between stores, the processing centre, and suppliers/refineries.Assisting with strategic projects related to the centres operations and expansion.Skills RequiredStrong organizational and process management skills to ensure a seamless and efficient workflow.Meticulous attention to detail, crucial for quality control of high-value items.Ability to lead and develop a team and collaborate with various internal and external stakeholders. Desired Experience & QualificationA minimum of 5-7 years of experience in jewellery manufacturing, with at least 3 years in a management or supervisory role within the jewellery or luxury retail sector.A Grade 12 qualification is a basic requirement.A relevant tertiary qualification, such as a Diploma or Bachelors Degree in Industrial Engineering, Manufacturing, Business Management, or Jewellery Design and Manufacture, is highly advantageous and often preferred by employers.Specialist certifications, such as those from the Gemmological Institute of America (GIA), are valuable technical assets.Interested?This position is based in Lanseria (Johannesburg), living in proximity will be ideal as the working hours are from 07:00 – 16:00 (additional Overtime needed from time to time)The successful candidate will be required to undergo a pre-employment polygraph test which will need to be passed to be considered.
https://www.executiveplacements.com/Jobs/J/Jewellery-Operations-Manager-1249702-Job-Search-01-09-2026-02-00-15-AM.asp?sid=gumtree
1mo
Executive Placements
1
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Location: Johannesburg Type: Full-time Start Date: Preferably 1 February Remuneration: Market-related salary + performance-based incentivesAbout the RoleWe are seeking a young, energetic and experienced Key Accounts Manager to lead and drive category success across a large-scale national rollout of Brands and Stores. This role is central to our growth strategy and acts as the critical link between the Company, Retail Partners, and Brand partners.You will be responsible for managing the full end-to-end lifecycle of onboarding and activation, from product listing and commercial setup through to in-store rollout, merchandising, promotional execution, and category optimisation at scale.This is a senior, hands-on role suited to someone with deep retail experience, strong commercial acumen, and the ability to operate confidently in a fast-paced, high-volume, multi-stakeholder environment.Key ResponsibilitiesSales Management (Brands & Stores)Serve as the primary point of accountability for onboarding and managing thousands of SKUs across assigned categories.Work closely with retailer leadership, internal teams, and Brand partners to plan and execute category rollouts by region, store profile, and SKU priority.Secure new listings, educate Brands on the platform model, and drive category sales growth.Identify category expansion opportunities, new sub-categories, extended ranges, and new-to-market innovations.Ensure full alignment with retailer trading terms, guiding Brands through compliance and onboarding requirements.Oversee pricing, margins, DC preferences, commercial setup, and stock readiness.https://www.jobplacements.com/Jobs/K/Key-Accounts-Manager-1247620-Job-Search-1-9-2026-6-56-34-AM.asp?sid=gumtree
1mo
Job Placements
1
Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide)Role PurposeTo own the design, execution and continuous improvement of Cash Crusader’s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking system.The role turns mystery shopper insights and customer-facing metrics into visible recognition of top performers and swift, fair intervention for consistent under-performers, driving a uniform, high-energy, customer-obsessed service culture nationwide.Key ResponsibilitiesMystery Shopper Programme LeadershipDesign and manage the complete in-house mystery shopper framework: visit frequency, scoring methodology, question sets, store coverage, shopper guidelines and reporting cadence.Recruit, train, schedule and performance-manage a small internal team of mystery shoppers. Ensure 100% national coverage (corporate and franchise stores) with statistically valid sample sizes per region and store tier.Continuously refine the programme based on business priorities, customer expectations and franchisee feedback.Performance Ranking & Recognition SystemDevelop and maintain a fair, visible and real-time employee and store ranking dashboard that combines mystery shopper scores, product knowledge certification results, customer feedback and sales conversion metrics.Publish national, regional and individual leaderboards monthly.Design and execute recognition initiatives for top-ranked individuals and stores (“Store of the Month”, “Service Superstar” awards, bonus qualifiers, etc.).Intervention & Corrective ActionIdentify chronic low performers (individuals and stores) using clear, data-driven thresholds.Partner with the Training Manager and regional teams to create and monitor targeted improvement plans.Track progress and escalate persistent under-performance to the Head of Learning & Performance and the relevant franchisee/principal.Reporting & InsightsDeliver concise, high-impact monthly mystery shopper and service quality reports.Translate raw data into actionable coaching insights for trainers and store managers.CollaborationWork with the Product Specialist / Training Content Developer to rapidly create targeted training interventions for recurring service failures.Partner with Operations, Buying and Marketing to keep service standards aligned with promotions, new product launches and brand campaigns.Qualifications & ExperienceBachelor’s degree or d
https://www.executiveplacements.com/Jobs/S/Service-Quality--Customer-Experience-Manager-1248922-Job-Search-01-07-2026-02-00-15-AM.asp?sid=gumtree
1mo
Executive Placements
1
Department: People & Culture – Learning & PerformanceLocation: Gauteng Regional Office, Lanseria, South Africa (hybrid with occasional travel to stores nationwide)Employment type: Full-time, permanent Role PurposeTo be Cash Crusaders’ in-house technical authority and lead content creator for every product category we buy, sell and loan against (electronics, mobile devices, audio/visual, gaming, musical instruments, tools, sporting goods, jewellery and luxury items).This role owns the full lifecycle of product-knowledge and technical-training content delivered via the LMS, certification programmes, quick-reference guides, video demos and on-the-floor coaching tools – ensuring every buyer, seller and cashier across corporate and franchised stores has accurate, up-to-date and practical knowledge that drives margin, authenticity confidence and sales conversion. Key ResponsibilitiesProduct-Knowledge Content OwnershipResearch, write, film, edit and publish accurate, engaging and bite-sized training modules for the LMS on all major and emerging product categories.Create and maintain product-specific cheat sheets, video demonstrations, comparison tables, troubleshooting guides and authenticity checklists used daily by store teams.Develop and manage certification and re-certification assessments (including practical photo/video submissions).Technical & Category ExpertiseContinuously deepen expertise on specifications, common faults, fakes, grading criteria and valuation indicators across all traded categories.Stay ahead of new releases, technology trends and counterfeit techniques through self-directed research and market observation.Serve as the national technical escalation point for complex authenticity, grading or valuation queries from stores.Collaboration & DeploymentPartner with CCW & Merchandising to align training roll-outs with new stock lines and promotional campaigns.Work closely with the Training Manager and regional trainers to embed product-knowledge modules into induction and upskilling programmes.Analytics & Impact MeasurementMonitor and report certification rates, average scores per category and correlation with mystery-shopper product-knowledge results and store gross profit.Identify knowledge gaps from mystery-shopper reports and deploy targeted micro-content to address them immediately.Qualifications & ExperienceDegree or diploma in electronics, audio engineering, music technology, multimedia, education or related field (advantageous).3–7 years’ hands-on experience with consumer el
https://www.executiveplacements.com/Jobs/P/Product-Specialist-Training-Content-Developer-1248925-Job-Search-01-07-2026-02-00-15-AM.asp?sid=gumtree
1mo
Executive Placements
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