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SHIFT MANAGER / TEAM LEADER (FRONT OF HOUSE)Fast-Casual Restaurant | Cape Town [ Urgent ]We are looking for a strong, hands-on Shift Manager to lead service and manage the front-of-house team during daily operations while .This role is responsible for running shifts efficiently, maintaining standards, and acting as the direct communication link between the crew and the General Manager.Role PurposeTo ensure every shift runs smoothly, service is fast and friendly, and standards are consistently maintained. You are responsible for leading the team on duty and reporting operational performance to the GM.Key ResponsibilitiesShift LeadershipOpen and close the restaurant according to procedureRun service including drinks during peak periods or when neccessaryManage third party- delivery appsEnsure speed of service targets are metMaintain floor presence throughout the shiftTeam ManagementSupervise and support front-of-house staffAllocate positions and manage break schedulesAddress performance issues immediatelyTrain new team members on service standardsMaintain team morale and accountabilityCommunication Link to GMReport daily sales, staff issues, and service challengesCommunicate stock shortages or operational problemsProvide feedback on team performanceEscalate serious customer complaintsEnsure GM instructions are implemented correctly by the teamCustomer ServiceHandle customer queries and complaints professionallyEnsure cleanliness and presentation standards are upheldMonitor guest experience and intervene where neededOperational ControlOversee cash handling and POS accuracyAssist with stock counts and basic inventory checksEnsure hygiene and safety procedures are followedRequirements1+ years experience in a busy restaurant environmentPrevious supervisory or team leader experienceStrong communication and leadership skillsAbility to stay calm under pressureStrong sense of responsibility and accountabilityMust be available on weekends and evenings Standard shifts 10:00-22:00 - Max 60 hrs per weekLegally allowed to work in RSAAvailable immediatelyThis position requires someone who leads by example, communicates clearly, and takes ownership of their shift.To apply, please send your CV with a short motivation. daniellebensimon@gmail.com Only shortlisted candidates will be contacted.
1d
PlumsteadAds in other locations
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We are looking for a Front of House Manager to join Little Creek Spur - Tokai
This managers must have the following:
- At least two years relevant experience in a similar role.
- Excellent interpersonal skills to be able to handle a large waiter body
- Good with admin
- A leader who enjoys training waiters
- A minimum of two contactable reliable references
- Proven track record of solid work performance,
- Live in the area or be willing to relocate
CVS may be emailed to: jobs@africanspiritcpt.co.za Job Reference #: LCFOHMConsultant Name: Marion Hickey
3mo
African Spirit
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We are looking for a brilliant candidate to run a popular steak ranch in the Southern Suburbs.
The purpose of this role is to oversee the smooth operational and financial running of the business.
Competencies:
Able to efficiently manage budgets.
Customer focused and able to handle complaints effectively .
Competent at managing staff at all levels and good track record of staff retention .
Experienced with keeping a good food cost within target .
Drive to increase turnover and foot count through marketing and good customer experience .
Effectively manage admin related to running a restaurant .
Good communication skills .
Goal driven, self-motivator and able to run the store like your own but still able to follow instructions from owners.
Minimum of two references
At least five years experience in a similar role and 10 years plus in the restaurant industry.
Please send your detailed CV with contactable and written references to jobs@africanspirit.co.za.
Job Reference #: OPMSSConsultant Name: Marion Hickey
1mo
African Spirit
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Well known Spur Franchise looking for a middle Kitchen Manager that Is willing to grow within the business... forward your CV to 060 511 0132 with contactable references and details will be discussed.Thank you
21d
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