RESTAURANT SHIFT MANAGER

SHIFT MANAGER / TEAM LEADER (FRONT OF HOUSE)
Fast-Casual Restaurant | Cape Town [ Urgent ]

We are looking for a strong, hands-on Shift Manager to lead service and manage the front-of-house team during daily operations while .

This role is responsible for running shifts efficiently, maintaining standards, and acting as the direct communication link between the crew and the General Manager.

To ensure every shift runs smoothly, service is fast and friendly, and standards are consistently maintained. You are responsible for leading the team on duty and reporting operational performance to the GM.

Shift Leadership

• Open and close the restaurant according to procedure

• Run service including drinks during peak periods or when neccessary

• Manage third party- delivery apps

• Ensure speed of service targets are met

• Maintain floor presence throughout the shift

Team Management

• Supervise and support front-of-house staff

• Allocate positions and manage break schedules

• Address performance issues immediately

• Train new team members on service standards

• Maintain team morale and accountability

Communication Link to GM

• Report daily sales, staff issues, and service challenges

• Communicate stock shortages or operational problems

• Provide feedback on team performance

• Escalate serious customer complaints

• Ensure GM instructions are implemented correctly by the team

Customer Service

• Handle customer queries and complaints professionally

• Ensure cleanliness and presentation standards are upheld

• Monitor guest experience and intervene where needed

Operational Control

• Oversee cash handling and POS accuracy

• Assist with stock counts and basic inventory checks

• Ensure hygiene and safety procedures are followed

• 1+ years experience in a busy restaurant environment

• Previous supervisory or team leader experience

• Strong communication and leadership skills

• Ability to stay calm under pressure

• Strong sense of responsibility and accountability

• Must be available on weekends and evenings Standard shifts 10:00-22:00 - Max 60 hrs per week

• Legally allowed to work in RSA

• Available immediately

This position requires someone who leads by example, communicates clearly, and takes ownership of their shift.

To apply, please send your CV with a short motivation. daniellebensimon@gmail.com
Only shortlisted candidates will be contacted.